Usability Testing & Findings

USABILITY TEST I

Team Multitalented - ‘CultureConnect’

Method

Moderated Usability Test, prompting user to perform certain tasks in order to obtain user goal while also phrasing questions to evaluate the effectiveness of a design and test assumptions while helping the user feel comfortable with the process.

Participants

6 (six) international students, age between 19-21 years old.

Questions

• How do you look for information as a newcomer in Brisbane?
  Answer: Mostly Google and Facebook groups.

• As an international student, have you heard of an online platform to connect international students together like UQ Mates before?
  Answer: 5 said yes, 1 said no.

• How is your engagement in UQ’s internal website/groups (online or offline)?
  Answer: Pretty general. Most of the participants say they are just there to view content, some leave comments to interesting post and asking some questions related to their course.

• What do you usually look for in UQ’s internal group?
  Answer: Interestingly enough, 4 out of 6 participants said they are interested in the marketplace-based section of the group, where they could find things to buy/sell, and people looking/leasing accommodation. Others respond that they like to see what is on in their faculty, especially on job placement information.

• What is your impression of a platform designed to accommodate international students to connect with locals?
  Answer: They think it may be a good idea.

• What features are you looking forward to using if we plan on creating that platform?
  Answer: Exchange knowledge and ideas.

Prototype Testing Scenarios

Task 1: Can you register yourself within the application?
Avg time: 2.0s

Task 2: Can you browse all food categories?
Avg time: 1.3s

Task 3: Can you add a new topic in the home interface?
Avg time: 0.6s

Task 4: Can you choose certain channel under food category and join it?
Avg time: 0.9s

Task 5: Can you send chat messages to that channel?
Avg time: 1.2s

Task 6: Where can you view your saved channels?
Avg time: 1.1s

Task 7: Can you view your profile now?
Avg time: 1.2s