Zendesk Sunshine Events via Webhooks

This repository contains sample code for the article Zendesk Sunshine Events via Webhooks published on Internal Note.

Incoming POST request

We parse an incoming post request

var payload = {
    "name": "James Sullivan",
    "email": "[email protected]",
    "booking_id": "1345",
    "date": "04/05/2023"
}

findUser()

We then use the search API endpoint of Zendesk to get the user.id of the user matching the payload.email above.

create Event()

Finally we create an event payload based on the received input data and POST it to Zendesk.

var url = `https://${domain}.zendesk.com/api/v2/users/${user.id}/events`;
var event = {
	"event": {
		"source": "Website",
		"type": "Booking",
		"description": "✈️ New Booking",
		"properties": {
			"booking_id": input.booking_id,
			"date": input.date
		}
	},
	"profile": {
		"identifiers": [{
			"type": "email",
			"value": user.email
		}],
		"name": user.name,
		"source": "website",
		"type": "customer"
	}
}