🚀 Head of Operations | Customer Success Manager | Data Enthusiast | Goofball Extraordinaire
🔗 LinkedIn Profile
Boring Stuff: I'm a dynamic Head of Operations & Customer Success Manager for a medical technology startup with a passion for leveraging data analytics, AI, and machine learning to drive strategic business decisions. With a background in customer success, compliance & entrepreneurship, I thrive in fast-paced environments where innovation and efficiency are key.
Fun Stuff: I'm a perpetually postitive people person. My cup is always half full and every failure is one step closer to success if you are willing to learn from your mistakes! (Psst, data comes in really handy here 🤫)
As a tech enthusiast, I love solving complex problems using data-driven insights and continuously expanding my skill set. I'm also a patent holder 🏆, startup co-founder, and mentor, dedicated to building a love of and profeciency for data (or is that data?🤭).
- Data Analytics & Visualization: SQL, Python, Tableau, Power BI, Looker, Domo
- Machine Learning & AI: Statistical Modeling, NLP, Neural Networks, Computer Vision
- Business & Customer Success Tools: Salesforce, Gainsight, Microsoft & Google Suite
- Process Optimization & Strategy: KPI Tracking, Risk Mitigation, Compliance & Operations
- Leadership & Team Building 🤝
- Problem-Solving & Strategic Thinking 🧠
- Customer Engagement & Retention 📈
- Compliance & Regulatory Expertise ✅
- Customer Churn Reduction 📊: Developed a data-driven churn prediction model, reducing customer attrition by 15%.
- Crumbl Cookies Global Expansion 🌍: Conducted market analysis for the fastest-growing dessert company, identifying strategic expansion opportunities.
- MedicalMatch Startup 🏥: Built and scaled customer success operations, increasing registration rates by 27.45%.
- Patent Holder 🎖️: Invented an antimicrobial medical bag cover, securing a US Patent (29745195).
Thanks for stopping by! ⭐