GitHub Community
How do I remove a Payment method from github ? #51727
Replies: 63 comments 64 replies
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Same here. |
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Same here guys. It's just so so annoying. I don't want to purchase any further services. I already got charged for github co-pilot after my free trial ended, because apparently, I couldn't cancel the subscription on time, since I was getting a server error on github billing & plans page. Later, got caught up in work and forgot that I had to remove it. Tried many times again last night, and encountered the same error. Finally got it removed but now I can't get rid of the billing info. I don't wanna get charged for any other services accidentally. But I'm stuck with this nonsense. I don't see a point in saving such sensitive info without the free will of a user. If any of the GitHub representatives are seeing this, please take this as constructive criticism and look into this issue, because it's just unethical and not worth the hustle. |
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Same here. I will think twice before giving Github and Microsoft my payment details again. |
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It's 2024 and still unable to remove my credit card information from my account. This matter is concerning! Your urgent attention to this request is highly appreciated. |
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I received an order for gihhub professional version in the early morning of January 15th, but it was not made by me. Now I found: I can't remove my credit card information from my account. |
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The infringement upon our privacy information rights constitutes a violation that may warrant legal action. |
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I made a one-time contribution and now I can't remove my payment method. Please resolve this. |
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Same Problem here |
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This is a data privacy issue so I suggest a couple options to fellow users: If you live in a state or country that has consumer privacy laws, submit a data removal request to microsoft here: If you live in a state that doesn't yet have consumer privacy laws, submit a complaint through your state consumer advocacy department. There's often a link on your state web site. |
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thank u |
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"According to the Article 7(3) GDPR, the data subject shall have the right to withdraw his or her consent for the storing of credit card data for the purposes of facilitating further purchases at any time. The withdrawal must be free, simple and as easy for the data subject, as it was to give consent. It must lead to the effective deletion by the controller of credit card data stored for the sole purpose of facilitating further transactions" |
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It would be a plus of someone in the EU would file a complaint. |
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I just opened a support ticket: "According to the Article 7(3) GDPR, the data subject shall have the right to withdraw his or her consent for the storing of credit card data for the purposes of facilitating further purchases at any time. The withdrawal must be free, simple and as easy for the data subject, as it was to give consent. It must lead to the effective deletion by the controller of credit card data stored for the sole purpose of facilitating further transactions" I withdraw my consent for you to store my information and I wish to remove and confirm by reply that you have deleted my credit card information from my account (your systems). So lets see what happens. |
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I wrote a ticket to customer support, they responded quickly with good information and were friendly, reply below: Thanks for contacting GitHub Support! 😊 I am happy to assist you with this. You cannot see the option to remove your payment method under you settings, since you still have an active Copilot subscription. It is in trial, so you are not getting charged, however in our terms, it is an active subscription. I can therefore suggest the two following solutions:
Canceling your Copilot for Individuals subscription Please let me know how you'd like to proceed 😊 |
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All sorted out: I cancelled your Copilot subscription and no charges will be made. I also removed the payment method on file. You can confirm this by reviewing your billing settings: https://github.com/settings/billing/payment_information If there is anything else I can help you with, please let me know! 😊 |
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i have managed to remove it.
i think you need to wait until the service e.g. copilot expires, then the
remove payment button appears.
if you are still within the 1 month trial, they won't let you remove payment
…On Sun, 9 Jul 2023 at 09:26, Hasnat WE ***@***.***> wrote:
Very irritating we can not remove payment details. It was added to another
account accidentally. Now need to remove.
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Reply to this email directly, view it on GitHub
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Verified that this is exactly true in my situation. after copilot expires, then the remove payment buttons appears. |
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Same problem here, can't remove credit card only edit. |
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Github should really fix this. I recently canceled my Copilot subscription because it wasnt working as expected, and now there is no way to remove payment info. |
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+1 |
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Just removed copilot subscription. But Can't remove my credit card |
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The same situation with Copilot and card. Why they do this with us? omg |
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Make a Ticket to Customer Support and write this exact message, and they will remove your credit card information within a day. (It worked for me): Dear Customer Support, I live in Europe and as you are aware: "According to the Article 7(3) GDPR, the data subject shall have the right to withdraw his or her consent for the storing of credit card data for the purposes of facilitating further purchases at any time. The withdrawal must be free, simple and as easy for the data subject, as it was to give consent. It must lead to the effective deletion by the controller of credit card data stored for the sole purpose of facilitating further transactions" I withdraw my consent for you to store my information and I wish to remove and confirm by reply that you have deleted my credit card information from my account (your systems). |
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Exactly, I made a ticket referring to the GDPR. |
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Thank You. i did as you suggested. |
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It is very simple to delete a payment method (if you used your credit card) For PayPal, you can revoke access for GitHub, that means GitHub still stores the PayPal payment method, but has no permission at all to actually make transactions with that. Once you need to use that PayPal again you just need to attach it again to your GitHub, so PayPal will provide GitHub a new permission token. Meanwhile credit card would disappear, PayPal remains displayed. Kinda weird and very unpleasant to have it implemented like that from Microsoft... I hate it. Everytime I use my card at ANY websites I immedieatly search for the option to delete it. |
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Apparently this is not working anymore, payment was declined but credit card still appears as payment method |
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and I can not see paypal option, just blocked the auto remittance from my credit card. But then the annoying red bar keeps coming up. |
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Its very simple, just call your bank and cancel your card 🤦 |
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Same here. Did nobody respond to this? |
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A lot of people have encountered this problem, and it seems that github official doesn't want us to delete this information. |
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same here |
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++ |
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Wow, all i did was make a one time sponsorship. what an bad experience....just what i expect from microsoft... |
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Pro tip: just switch over to PayPal as your payment method. Then, simply log into paypal.com and deauthorize GitHub from being able to charge Under PayPal › Settings › Payments › Automatic Payments. Voila ✨ |
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thanks! |
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If there is anyone have not found solution for this just go to the Biling and plans => Plans and usage. There you can find canceling option. |
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The problem is fixed for me! Thanks |
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Seems you can only Remove it after you have cancelled your Copilot subscription... |
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I have no subscriptions. Never have. I entered a payment method to make a single donation to a developer and microsoft locked in my payment method. They see this thread and the demand users have to delete their payment methods; it seems a bridge too far for them to resolve. |
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Very irritating we can not remove payment details. It was added to another account accidentally. Now need to remove. |
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This is like leaving the front door wide open, GitHub can come in and steal money at any time. |
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fuck!!! Github Go to dead. |
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+1 |
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+1, cannot remove that |
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+1, what is this? |
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and others
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Setting -> Billing and plans -> Payment infomation -> Payment method
As shown, there is no delete button,Who can help me and how can I delete it，thanks!
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