I help businesses, companies and startups improve customer operations, CRM processes, and business performance by combining data analytics with operational insight.
My work covers CRM administration, customer support operations, SQL, Python, Google Sheets, business analysis, and workflow documentation. I enjoy turning raw business data into practical insights that improve customer experience, strengthen operational efficiency, and support better decision-making.
My background in executive assistance, customer support, and operations management allows me to understand both the operational side of a business and the data behind it.
- Data Analysis
- Business Analysis
- Operational Analysis
- CRM Administration
- CRM Data Management
- Customer Relationship Management (CRM)
- Customer Support
- Customer Success
- Customer Experience
- Customer Retention
- Customer Segmentation
- Data Cleaning
- Data Validation
- Data Quality Management
- KPI Reporting
- Business Intelligence
- Process Improvement
- Workflow Documentation
- Standard Operating Procedures (SOPs)
- Revenue Operations
- HubSpot
- Salesforce
- Zendesk
- Freshdesk
- Google Sheets
- Microsoft Excel
- MySQL
- Python
- Power BI
- ClickUp
- Monday.com
- Trello
- Slack
- Google Workspace
- Microsoft Outlook
- Microsoft Word
- Calendly
- Zoom
- GitHub
An end-to-end operational analytics project analysing customer behaviour, product performance, inventory movement, seller operations, and business KPIs using Google Sheets and MySQL.
Skills Demonstrated
- Data Cleaning
- Data Validation
- SQL Analysis
- Business Reporting
- KPI Reporting
- Operational Analytics
Repository
https://github.com/miracleezekiel/Home-Surveillance-Ecommerce-Analysis
An end-to-end CRM analytics case study built from 5,000 e-commerce transactions covering two years of sales history.
The project includes data cleaning, exploratory data analysis, SQL business reporting, Python RFM customer segmentation, customer retention analysis, CRM recommendations, and complete project documentation from raw data through business recommendations.
Skills Demonstrated
- CRM Analytics
- Customer Segmentation
- RFM Analysis
- SQL
- Python
- Business Intelligence
- Revenue Operations
Repository
https://github.com/miracleezekiel/Ecommerce-Sales-Intelligence
- Third Bridge (Forage) – Client Service Delivery Virtual Experience Program
- IBM SkillBuild – Data Fundamentals Certificate
- DataCamp – Associate Data Analyst in SQL
- Microsoft 365 Fundamentals Certificate
- Executive Assistant Certificate – Skill2Scale
- Virtual Assistant Certificate – SkillBoox Africa
- Virtual Assistant Certificate – Skill2Scale
- Introduction to Social Media – Simplilearn
https://linkedin.com/in/miracleezekielofficial/
𝕏 X
💻 GitHub