Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Jump to bottom

Update crucial-conversations.md #20

Open
wants to merge 1 commit into
base: master
Choose a base branch
from
Open

Update crucial-conversations.md #20

Changes from all commits
Commits
Show all changes
1 commit
Select commit
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
2 changes: 1 addition & 1 deletion crucial-conversations.md
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -59,7 +59,7 @@ by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler
* Crucial conversations often go awry not because others dislike the content of the message, but because they believe the content suggests a malicious intent, thereby subverting safety.
* Mutual Purpose is required to begin dialogue: Where others perceive that you're working toward a common outcome, and that you care about their goals, interests, and values. And vice versa.
* When Mutual Purpose is at risk, we end up in debate. Other signs include defensiveness, hidden agendas, accusations, and circling back to the same topic.
* If you enter a conversation to get what you want, you will appear critical and selfish. Instead, find the Mutual Purpose: to draw someone willingly into a crucial conversation, see their point point of view.
* If you enter a conversation to get what you want, you will appear critical and selfish. Instead, find the Mutual Purpose: to draw someone willingly into a crucial conversation, see their point of view.
* Mutual Respect is required to continue dialogue: If someone perceives disrespect in the conversation, it is no longer about its original purpose, but about defending dignity.
* When Mutual Purpose is at risk, emotions become charged and fear turns to anger. Then people resort to name-calling, yelling, and making threats.
* Recognize that we all have weaknesses; this creates a kinship and connection to others, which creates a Mutual Respect and eventually enables us to stay in dialogue with virtually anyone.
Expand Down