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First of all, you need to run:
eye l config.rb -f
to start eye in the foreground and see why it's not working.
One of the most popular errors is:
ruby: symbol lookup error: /usr/local/rvm/gems/ruby-2.4.1/gems/sigar-0.7.3/lib/sigar.so: undefined symbol: sigar_skip_token
(Actually, it happened on all of my Ubuntu/Debian servers).
The fix is quite simple:
gem install sigar -- --with-cppflags="-fgnu89-inline"
or for bundler:
bundle config --local build.sigar '--with-cppflags="-fgnu89-inline"'