How to develop an excellent conversational experience? Like, an excellent virtual assistant or a chatbot? An assistant that your customers will love to interact with.
At Guid.New we were among the first in mastering conversational AI through chatbot development. Through numerous complex customer projects, we've learned how to successfully scale available hello-world examples to a state-of-the-art, prize-winning enterprise chatbot.
In this talk, we share our experiences and lessons learned collected over the past couple of years. We want to inspire you to start creating great conversational experiences, to ease your learning curve, and to help you avoid mistakes we did.
On a running example of a funny but realistic chatbot, we will discuss:
- context and memory, the two most complicated aspects of every great conversational experience.
- natural language models, what they are, and how to structure and govern them.
- turning existing company data into AI models.
- integrating various AI services to smooth and advance conversation experience.
- achieving natural-looking, rich responses.
You will gain a good understanding of conversational AI and its biggest challenges, and get valuable pieces of advice on how to master them.