zendesk_scheduler

A simple web-based utility to create and manage reoccurring zendesk ticket creation

Getting Started

Installation

• cd to your web directory and run git clone https://github.com/dox/zendesk_scheduler
• Then install (via composer) the Zendesk API Client and ldaprecord
  • composer require zendesk/zendesk_api_client_php
  • composer require directorytree/ldaprecord
• Create a database in mysql and include the host, database, username and password in config.php
• Modify the inc/config.php file with your LDAP/other settings
• Visit http://yourdomeain/install.php and click 'CLICK HERE TO SETUP TABLES IN YOUR DATABASE'. This will create the structure for the database
• Check your site it up and running (it should be!)
• Modify youu crontab sudo crontab -e and include the following (modify for your own folder structure!)

0 0 * * MON-FRI curl http://yourdomain/cron/daily.php
0 0 * * MON curl http://yourdomain/cron/weekly.php
0 0 1 * * curl http://yourdomain/cron/monthly.php
0 0 * * * curl http://yourdomain/cron/yearly.php

• Go to your web server via HTTP and add your Zendesk agents (you'll need each Agent's ID, as it exists in your Zendesk)
• Add jobs

Upgrading

Upgrading is as simple as running git pull in the directory you created above.