Government Officer Complaint Management App

This app allows users to log in, submit complaints, and ensure real-time communication with government officers. Officers receive complaints in real-time and can manage them efficiently.

Features

• User Authentication:
  • Google Login
  • Phone Number Authentication
• Complaint Submission:
  • Users can submit complaints with text, images, and location data.
• Complaint Categorization:
  • Users select a department, sub-department, and then a specific officer.
• Real-Time Communication:
  • Complaints are sent and received in real-time using Firebase.
• Officer Management:
  • Officers can manage complaints by marking them as resolved or adding comments.
• Admin Metrics Dashboard:
  • Admins can view complaint metrics categorized by officer, department, and area.

Tech Stack

• Frontend: Flutter
• Backend: Firebase (Real-time Database, Authentication)
• Authentication: Google login, Phone number authentication

Getting Started

1. Clone the repository:

   git clone https://github.com/jaiakash/complaint_app.git

2. Install dependencies:

   flutter pub get

3. Set up Firebase:

   • Go to the Firebase Console

   • Click on "Add Project" and follow the on-screen instructions to create a Flutter project. The steps would look similar to the ones shown below.

     Step 1	Step 2	Step 3

   • Now, that your Firebase project has been set up, make sure the connection is established via firebase.json. It is very important to for any use of a Firebase service. Hence, always make sure that flutterfire has configured the project correctly. Some of the steps might be like this:

     The prompt for flutterfire configure

     The configuration upon success gives you all the Firebase App IDs that you can use.

   • With Firebase config in your project completed, you would still need some specific setup for authenticating the Firebase services. For more details, check the Setup.md

   • With the necessary setup completed, you may now be able to use Firebase services and enable them for running the application.

4. Run the app:

   flutter run

Contribution

1. Fork the repository.
2. Create a new branch (git checkout -b feature/your-feature).
3. Commit your changes (git commit -am 'Add your feature').
4. Push to the branch (git push origin feature/your-feature).
5. Create a new pull request.