Ballerina Jira Service Desk Connector

This module allows you to access the Jira Service Desk's REST API through Ballerina. The Jira Service Desk is an ITSM solution by Atlassian. With the Jira Service Desk, you can easily receive, track, manage, and resolve requests from your team’s customers. The Jira Service Desk is built on the Jira platform. Therefore, there are some common terms and concepts that can be found across all of the Atlassian’s Jira products. The Jira Service Desk connector can be used to manage your service desks by executing the supported CRUD (create, read, update, delete) operations on the issues, projects, customers, and organizations.

The following sections provide you details on how to use the Jira Service Desk connector.

• Compatibility
• Getting Started
• Samples

Compatibility

	Version
Ballerina Language	Swan Lake Preview1
Jira Service Desk REST API	3.6.2

Getting Started

Prerequisites

Download and install Ballerina.

Pull the Module

Execute the below command to pull the Jira Service Desk module from Ballerina Central:

$ ballerina pull ballerinax/jira.servicedesk

Sample

Instantiate the connector by giving authentication details and the URL of your Jira instance in the Jira client configuration.

Obtaining Tokens

1. Visit Atlassian and sign up to create your account.
2. Generate an API token for Jira using your Atlassian Account:

Create the servicedesk:Client

// Add the content of the below config file to create a `servicedesk:Client` configuration .
import ballerinax/jira.servicedesk;

servicedesk:BasicAuthConfiguration basicAuth = {
    username: USERNAME,
    apiToken: API_TOKEN
};

servicedesk:Configuration jiraConfig = {
    baseUrl: BASE_URL,
    authConfig: basicAuth
};

servicedesk:Client servicedeskClient = new (jiraConfig);

Perform Jira Service Desk operations

import ballerina/io;
import ballerinax/jira.servicedesk;

public function main() {
    servicedesk:BasicAuthConfiguration basicAuth = {
        username: USERNAME,
        apiToken: PASSWORD
    };

    servicedesk:Configuration jiraConfig = {
        baseUrl: BASE_URL,
        authConfig: basicAuth
    };
    servicedesk:Client serviceDeskClient = new (jiraConfig);

    servicedesk:User userCreated = checkpanic serviceDeskClient->createCustomer("<CUSTOMER_EMAIL>", "<CUSTOMER_NAME>");
    string USER_ID = "";
    string? userId = userCreated?.accountId;
    if (userId is string) {
        USER_ID = userId;
    }

    // Perform the `Organization`-related actions
    servicedesk:Organization organization = checkpanic serviceDeskClient->createOrganization("<ORG_NAME>");
    // Add the created user to the organization
    checkpanic organization->addUsers([USER_ID]);
    // Retrieve all the users in the organization
    servicedesk:User[]|error usersInOrganization = organization->getUsers();
    // Remove the created user from the organization
    checkpanic organization->removeUsers([USER_ID]);


    // Perform the `ServiceDesk`-related actions
    // Retrieve all the service desks in your Jira instance
    servicedesk:ServiceDesk[] servicedesks = checkpanic serviceDeskClient->getServiceDesks();

    // Retrieve service desks by the ID
    servicedesk:ServiceDesk itHelpDesk = checkpanic serviceDeskClient->getServiceDeskById(1);
    servicedesk:ServiceDesk supportHelpDesk = checkpanic serviceDeskClient->getServiceDeskById(2);

    // Create an issue 
    servicedesk:Issue issue = {
        summary: "Request JSD help via REST",
        issueType: {
            id: "10003"
        }
    };
    servicedesk:Issue|error result =
        itHelpDesk->createIssue(issue, "I have an issue", [USER_ID]);

    // Retrieve all the queues in the service desk
    servicedesk:Queue[] queues = checkpanic itHelpDesk->getQueues(true);
    
    // Retrieve users in the service desk
    servicedesk:User[] usersInServiceDesk = checkpanic itHelpDesk->getCustomers();
}