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Fixed typo, added troubleshooting steps for file issues
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heatherkellyucl committed Nov 15, 2024
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40 changes: 37 additions & 3 deletions mkdocs-project-dir/docs/Other_Services/RStudio.md
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Expand Up @@ -88,10 +88,15 @@ There are 2 courses of action for the 2 supported services:
shares home directories with the central Unix services so you need to
do:

1. login to either Socrates (`socrates.ucl.ac.uk`) or Aristotle
1. login to either Socrates (`socrates.ucl.ac.uk`) or Aristotle
(`aristotle.rc.ucl.ac.uk`) via SSH. If you don't know how to do this
there are istructions here:
[l,ogging in via SSH](../Walkthroughs/Logging_In.md)
there are instructions here - but make sure the system you are logging
in to is Socrates or Aristotle not Myriad, because they use the same
filesystem as the RStudio machines:

* [logging in via SSH](../Walkthroughs/Logging_In.md)
* [Remote access](../Remote_Access.md)

2. Change directory to ~/.local/share:

```
Expand Down Expand Up @@ -119,4 +124,33 @@ there are istructions here:

If doing this doesn't resolve your issues, [get in touch with RC support](../Contact_Us.md) .

### Issues uploading files or failure during writing data

You may have run out of space on the Unix Filestore (T: drive).

Check your quota:

```
system("quota -s")
```

It will tell you the space you are using, your quota and the limit, then the number of files,
the quota for that and the limit for that. If you are using too much space or too many files
you won't be able to add more until you delete some.

If this is not the problem, please [get in touch with RC support](../Contact_Us.md) and tell
us:

* How large are the files that are failing to upload?
* What browser are you using to do the upload to RStudio? Does it work better if you use
Firefox instead? (It is also available on Desktop@UCL).

There is a potential workaround when browser uploads are failing but you definitely have space.
You can try uploading your data using scp to Socrates or Aristotle and then accessing it from
RStudio once it is already there.

* [Transferring data onto a system](../howto.md#how-do-i-transfer-data-onto-the-system)
* [Transferring files with remote computers (Moodle)](https://moodle.ucl.ac.uk/course/section.php?id=852836)

Make sure the system you are transferring files to is Socrates or Aristotle, not Myriad.

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