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liss-bot edited this page Apr 21, 2024 · 32 revisions

Troubleshooting

This document contains common problems and their solutions.
Please ensure your issue isn't listed here, before opening a new ticket.

Found something not listed here? Consider adding it, to help other users.

Contents

Config not saving

Possible Issue 1: Unable to call save endpoint from CDN/static server

If you're running Dashy using a static hosting provider (like Vercel), then there is no Node server, and so the save config action will not work via the UI. You'll instead need to copy the YAML after making your changes, and paste that into your conf.yml directly. If you've connected Vercel to git, then these changes will take effect automatically, once you commit your changes. Look here for more information: https://dashy.to/docs/deployment#deploy-to-cloud-service

If you're running on Netlify, there are some cloud functions which take care of all the server endpoints (like status checking), so these will work as expected.

See also #1465

Possible Issue 2: Unable to save

In Docker, double check that the file isn't read-only, and that the container actually has permissions to modify it. You shouldn't really be running it as a root user, and I'm not sure if it will work if you do-

Possible Issue 3: Saved but not updating

After saving, the frontend will recompile, which may take a couple seconds (or a bit longer on a Pi or low-powered device). If it doesn't recompile, you can manually trigger a re-build.

Refused to Connect in Modal or Workspace View

This is not an issue with Dashy, but instead caused by the target app preventing direct access through embedded elements.

As defined in RFC-7034, for any web content to be accessed through an embedded element, it must have the X-Frame-Options HTTP header set to ALLOW. If you are getting a Refused to Connect error then this header is set to DENY (or SAMEORIGIN and it's on a different host). Thankfully, for self-hosted services, it is easy to set these headers.

These settings are usually set in the config file for the web server that's hosting the target application, here are some examples of how to enable cross-origin access with common web servers:

NGINX

In NGINX, you can use the add_header module within the app block.

server {
  ...
  add_header X-Frame-Options SAMEORIGIN always;
}

Then reload with service nginx reload

Caddy

In Caddy, you can use the header directive.

header {
  X-Frame-Options SAMEORIGIN
}

Apache

In Apache, you can use the mod_headers module to set the X-Frame-Options in your config file. This file is usually located somewhere like `/etc/apache2/httpd.conf

Header set X-Frame-Options: "ALLOW-FROM http://[dashy-location]/"

LightHttpd

Content-Security-Policy: frame-ancestors 'self' https://[dashy-location]/

404 On Static Hosting

If you're seeing Dashy's 404 page on initial load/ refresh, and then the main app when you go back to Home, then this is likely caused by the Vue router, and if so can be fixed in one of two ways.

The first solution is to switch the routing mode, from HTML5 history mode to hash mode, by setting appConfig.routingMode to hash.

If this works, but you wish to continue using HTML5 history mode, then a bit of extra server configuration is required. This is explained in more detaail in the Vue Docs. Once completed, you can then use routingMode: history again, for neater URLs.

404 after Launch from Mobile Home Screen

Similar to the above issue, if you get a 404 after using iOS and Android's "Add to Home Screen" feature, then this is caused by Vue router. It can be fixed by setting appConfig.routingMode to hash

See also: #628, #762

404 On Multi-Page Apps

Similar to above, if you get a 404 error when visiting a page directly on multi-page apps, then this can be fixed under appConfig, by setting routingMode to hash. Then rebuilding, and refreshing the page.

See also: #670, #763

Yarn Error

For more info, see Issue #1

First of all, check that you've got yarn installed correctly - see the yarn installation docs for more info.

If you're getting an error about scenarios, then you've likely installed the wrong yarn... (you're not the only one!). You can fix it by uninstalling, adding the correct repo, and reinstalling, for example, in Debian:

  • sudo apt remove yarn
  • curl -sS https://dl.yarnpkg.com/debian/pubkey.gpg | sudo apt-key add -
  • echo "deb https://dl.yarnpkg.com/debian/ stable main" | sudo tee /etc/apt/sources.list.d/yarn.list
  • sudo apt update && sudo apt install yarn

Alternatively, as a workaround, you have several options:

  • Try using NPM instead: So clone, cd, then run npm install, npm run build and npm start
  • Try using Docker instead, and all of the system setup and dependencies will already be taken care of. So from within the directory, just run docker build -t lissy93/dashy . to build, and then use docker start to run the project, e.g: docker run -it -p 8080:8080 lissy93/dashy (see the deploying docs for more info)

Remote Config Not Loading

If you've got a multi-page dashboard, and are hosting the additional config files yourself, then CORS rules will apply. A CORS error will look something like:

Access to XMLHttpRequest at 'https://example.com/raw/my-config.yml' from origin 'http://dashy.local' has been blocked by CORS policy:
No 'Access-Control-Allow-Origin' header is present on the requested resource.

The solution is to add the appropriate headers onto the target server, to allow it to accept requests from the origin where you're running Dashy.

If it is a remote service, that you do not have admin access to, then another option is to proxy the request. Either host your own, or use a publicly accessible service, like allorigins.win, e.g: https://api.allorigins.win/raw?url=https://pastebin.com/raw/4tZpaJV5. For git-based services specifically, there's raw.githack.com

Ineffective mark-compacts near heap limit Allocation failed

If you see an error message, similar to:

<--- Last few GCs --->

[61:0x74533040] 229060 ms: Mark-sweep (reduce) 127.1 (236.9) -> 127.1 (137.4) MB, 5560.7 / 0.3 ms (average mu = 0.286, current mu = 0.011) allocation failure scavenge might not succeed

<--- JS stacktrace --->

FATAL ERROR: Reached heap limit Allocation failed - JavaScript heap out of memory

This is likely caused by insufficient memory allocation to the container. When the container first starts up, or has to rebuild, the memory usage spikes, and if there isn't enough memory, it may terminate. This can be specified with, for example: --memory=1024m. For more info, see Docker: Runtime options with Memory, CPUs, and GPUs.

See also: #380, #350, #297, #349, #510, #511 and #834

Command failed with signal "SIGKILL"

In Docker, this can be caused by not enough memory. When the container first starts up, or has to rebuild, the memory usage spikes, and so a larger allocation may be required. This can be specified with, for example: --memory=1024m. For more info, see Docker: Runtime options with Memory, CPUs, and GPUs

See also #624

Auth Validation Error: "should be object"

In V 1.6.5 an update was made that in the future will become a breaking change. You will need to update you config to reflect this before V 2.0.0 is released. In the meantime, your previous config will continue to function normally, but you will see a validation warning. The change means that the structure of the appConfig.auth object is now an object, which has a users property.

For more info, see this announcement.

You can fix this by replacing:

auth:
- user: xxx
  hash: xxx

with

auth:
  users:
  - user: xxx
    hash: xxx

App Not Starting After Update to 2.0.4

Version 2.0.4 introduced changes to how the config is read, and the app is build. If you were previously mounting /public as a volume, then this will over-write the build app, preventing it from starting. The solution is to just pass in the file(s) / sub-directories that you need. For example:

volumes:
- /srv/dashy/conf.yml:/app/user-data/conf.yml
- /srv/dashy/item-icons:/app/public/item-icons

Keycloak Redirect Error

Check the browser's console output, if you've not set any headers, you will likely see a CORS error here, which would be the source of the issue.

You need to allow Dashy to make requests to Keycloak, and Keycloak to redirect to Dashy. The way you do this depends on how you're hosting these applications / which proxy you are using, and examples can be found in the Management Docs.

For example, add the access control header to Keycloak, like:

Access-Control-Allow-Origin [URL-of Dashy]

Note that for requests that transport sensitive info like credentials, setting the accept header to a wildcard (*) is not allowed - see MDN Docs, so you will need to specify the actual URL.

You should also ensure that Keycloak is correctly configured, with a user, realm and application, and be sure that you have set a valid redirect URL in Keycloak (screenshot).

For more details on how to set headers, see the Example Headers in the management docs, or reference the documentation for your proxy.

If you're running in Kubernetes, you will need to enable CORS ingress rules, see docs, e.g:

nginx.ingress.kubernetes.io/cors-allow-origin: "https://dashy.example.com"
nginx.ingress.kubernetes.io/enable-cors: "true"

See also: #479, #409, #507, #491, #341, #520

Docker Directory

Error response from daemon: OCI runtime create failed: container_linux.go:380:
starting container process caused: process_linux.go:545: container init caused:
rootfs_linux.go:76: mounting "/home/ubuntu/my-conf.yml" to rootfs at
"/app/user-data/conf.yml" caused: mount through procfd: not a directory:
unknown: Are you trying to mount a directory onto a file (or vice-versa)?
Check if the specified host path exists and is the expected type.

If you get an error similar to the one above, you are mounting a directory to the config file's location, when a plain file is expected. Create a YAML file, (touch my-conf.yml), populate it with a sample config, then pass it as a volume: -v ./my-local-conf.yml:/app/user-data/conf.yml

Config not Saving on Vercel / Netlify / CDN

If you're running Dashy using a static hosting provider (like Vercel), then there is no Node server, and so the save config action will not work via the UI. You'll instead need to copy the YAML after making your changes, and paste that into your conf.yml directly. If you've connected Vercel to git, then these changes will take effect automatically, once you commit your changes.

If you're running on Netlify, there are some cloud functions which take care of all the server endpoints (like status checking), so these will work as expected.

See also #1465

Config Not Updating

Dashy has the option to save settings and config locally, in browser storage. Anything here will take precedence over whatever is in your config file, sometimes with unintended consequences. If you've updated the config file manually, and are not seeing changes reflected in the UI, then try visiting the site in Incognito mode. If that works, then the solution is just to clear local storage. This can be done from the config menu, under "Clear Local Settings".

Config Still not Updating

Sometimes your text editor updates files inode, meaning changes will not be picked up by the Docker container. This article explains things further.

Styles and Assets not Updating

If you find that your styles and other visual assets work when visiting ip:port by not dashy.domain.com, then this is usually caused by caching. In your browser, do a hard-refresh (Ctrl + F5). If you use Cloudflare, then you can clear the cache through the management console, or set the cache level to Bypass for certain files, under the Rules tab.

DockerHub toomanyrequests

This situation relates to error messages similar to one of the following, returned when pulling, updating or running the Docker container from Docker Hub.

Continuing execution. Pulling image lissy93/dashy:release-1.6.0
error pulling image configuration: toomanyrequests

or

You have reached your pull rate limit. You may increase the limit by authenticating and upgrading: https://www.docker.com/increase-rate-limit

When DockerHub returns one of these errors, or a 429 status, that means you've hit your rate limit. This was introduced last year, and prevents unauthenticated or free users from running docker pull more than 100 times per 6 hours. You can check your rate limit status by looking for the ratelimit-remaining header in any DockerHub responses.

Solution 1 - Use an alternate container registry

  • Dashy is also available through GHCR, which at present does not have any hard limits. Just use docker pull ghcr.io/lissy93/dashy:latest to fetch the image
  • You can also build the image from source, by cloning the repo, and running docker build -t dashy . or use the pre-made docker compose

Solution 2 - Increase your rate limits

  • Logging in to DockerHub will increase your rate limit from 100 requests to 200 requests per 6 hour period
  • Upgrading to a Pro for $5/month will increase your image requests to 5,000 per day, and any plans above have no rate limits
  • Since rate limits are counted based on your IP address, proxying your requests, or using a VPN may work

Config Validation Errors

The configuration file is validated against Dashy's Schema using AJV.

First, check that your syntax is valid, using YAML Validator or JSON Validator. If the issue persists, then take a look at the schema, and verify that the field you are trying to add/ modify matches the required format. You can also use this tool to validate your JSON config against the schema, or run yarn validate-config.

If you're trying to use a recently released feature, and are getting a warning, this is likely because you've not yet updated the the current latest version of Dashy.

If the issue still persists, you should raise an issue.

Node Sass does not yet support your current environment

Caused by node-sass's binaries being built for a for a different architecture To fix this, just run: yarn rebuild node-sass

Unreachable Code Error

An error similar to: Fatal error in , line 0. Unreachable code, FailureMessage Object: 0xffe6c8ac. Illegal instruction (core dumped) Is related to a bug in a downstream package, see nodejs/docker-node#1477. Usually, updating your system and packages will resolve the issue.

See also: #776

Error: Cannot find module './_baseValues'

Clearing the cache should fix this: yarn cache clean If the issue persists, remove (rm -rf node_modules\ yarn.lock) and reinstall (yarn) node_modules

Invalid Host Header while running through ngrok

Just add the -host-header flag, e.g. ngrok http 8080 -host-header="localhost:8080"

Warnings in the Console during deploy

Please acknowledge the difference between errors and warnings before raising an issue about messages in the console. It's not unusual to see warnings about a new version of a certain package being available, an asset bundle bing oversized or a service worker not yet having a cache. These shouldn't have any impact on the running application, so please don't raise issues about these unless it directly relates to a bug or issue you're experiencing. Errors on the other hand should not appear in the console, and they are worth looking into further.

Docker Login Fails on Ubuntu

Run sudo apt install gnupg2 pass && gpg2 -k

Status Checks Failing

If you're using status checks, and despite a given service being online, the check is displaying an error, there are a couple of things you can look at:

If your service requires requests to include any authorization in the headers, then use the statusCheckHeaders property, as described in the docs.

If you are still having issues, it may be because your target application is blocking requests from Dashy's IP. This is a CORS error, and can be fixed by setting the headers on your target app, to include:

Access-Control-Allow-Origin: https://location-of-dashy/
Vary: Origin

If the URL you are checking has an unsigned certificate, or is not using HTTPS, then you may need to disable the rejection of insecure requests. This can be done by setting statusCheckAllowInsecure to true for a given item.

If your service is online, but responds with a status code that is not in the 2xx range, then you can use statusCheckAcceptCodes to set an accepted status code.

If you get an error, like Service Unavailable: Server resulted in a fatal error, even when it's definitely online, this is most likely caused by missing the protocol. Don't forget to include https:// (or whatever protocol) before the URL, and ensure that if needed, you've specified the port.

Running Dashy in HOST network mode, instead of BRIDGE will allow status check access to other services in HOST mode. For more info, see #445.

If you have firewall rules configured, then ensure that they don't prevent Dashy from making requests to the other services you are trying to access.

Currently, the status check needs a page to be rendered, so if this URL in your browser does not return anything, then status checks will not work. This may be modified in the future, but in the meantime, a fix would be to make your own status service, which just checks if your app responds with whatever code you'd like, and then return a 200 plus renders an arbitrary message. Then just point statusCheckUrl to your custom page.

For further troubleshooting, use an application like Postman to diagnose the issue. Set the parameter to GET, and then make a call to: https://[url-of-dashy]/status-check/?&url=[service-url]. Where the service URL must have first been encoded (e.g. with encodeURIComponent() or urlencoder.io)

If you're serving Dashy though a CDN, instead of using the Node server or Docker image, then the Node endpoint that makes requests will not be available to you, and all requests will fail. A workaround for this may be implemented in the future, but in the meantime, your only option is to use the Docker or Node deployment method.

Widget Errors

Find Error Message

If an error occurs when fetching or rendering results, you will see a short message in the UI. If that message doesn't adequately explain the problem, then you can open the browser console to see more details.

Check Config

Before proceeding, ensure that if the widget requires auth your API is correct, and for custom widgets, double check that the URL and protocol is correct.

Timeout Error

If the error message in the console includes: Error: timeout of 500ms exceeded, then your Glances endpoint is slower to respond than expected. You can fix this by setting timeout to a larger value. This is done on each widget, with the timeout attribute, and is specified in ms. E.g. timeout: 5000 would only fail if no response is returned within 5 seconds.

CORS error

If the console message mentions to corss-origin blocking, then this is a CORS error, see: Fixing Widget CORS Errors

More Info

If you're able to, you can find more information about why the request may be failing in the Dev Tools under the Network tab, and you can ensure your endpoint is correct and working using a tool like Postman.

Widget CORS Errors

The most common widget issue is a CORS error. This is a browser security mechanism which prevents the client-side app (Dashy) from from accessing resources on a remote origin, without that server's explicit permission (e.g. with headers like Access-Control-Allow-Origin). See the MDN Docs for more info: Cross-Origin Resource Sharing.

There are several ways to fix a CORS error:

Option 1 - Ensure Correct Protocol

You will get a CORS error if you try and access a http service from a https source. So ensure that the URL you are requesting has the right protocol, and is correctly formatted.

Option 2 - Set Headers

If you have control over the destination (e.g. for a self-hosted service), then you can simply apply the correct headers. Add the Access-Control-Allow-Origin header, with the value of either * to allow requests from anywhere, or more securely, the host of where Dashy is served from. For example:

Access-Control-Allow-Origin: https://url-of-dashy.local

or

Access-Control-Allow-Origin: *

For more info on how to set headers, see: Setting Headers in the management docs

Option 3 - Proxying Request

You can route requests through Dashy's built-in CORS proxy. Instructions and more details can be found here. If you don't have control over the target origin, and you are running Dashy either through Docker, with the Node server or on Netlify, then this solution will work for you.

Just add the useProxy: true option to the failing widget.

Option 4 - Use a plugin

For testing purposes, you can use an addon, which will disable the CORS checks. You can get the Allow-CORS extension for Chrome or Firefox, more details here

Widget Shows Error Incorrectly

When there's an error fetching or displaying a widgets data, then it will be highlighted in yellow, and a message displayed on the UI.

In some instances, this is a false positive, and the widget is actually functioning correctly. If this is the case, you can disable the UI error message of a given widget by setting: ignoreErrors: true

Weather Forecast Widget 401

A 401 error means your API key is invalid, it is not an issue with Dashy.

Usually this happens due to an error in your config. If you're unsure, copy and paste the example config, replacing the API key with your own.

Check that apiKey is correctly specified, and nested within options. Ensure your input city is valid.

To test your API key, try making a request to https://api.openweathermap.org/data/2.5/weather?q=London&appid=[your-api-key]

If Weather widget is working fine, but you are getting a 401 for the Weather Forecast widget, then this is also an OWM API key issue. Since the forecasting API requires an upgraded plan. ULPT: You can get a free, premium API key by filling in this form. It's a student plan, but there's no verification to check that you are still a student.

A future update will be pushed out, to use a free weather forecasting API.

See also: #803, #789, #577, #621, #578, #806

Widget Displaying Inaccurate Data

If any widget is not displaying the data you expect, first confirm that your config is correct, then try manually calling the API endpoint.

If the raw API output is correct, yet the widget is rendering incorrect results, then it is likely a bug, and a ticket should be raised. You can start to debug the issue, by looking at the widget's code (here), and the browser console + networking tab.

If the API itself is returning incorrect, incomplete or inaccurate data then an issue needs to be raised with the API provider (not Dashy!). You can find the API provider included within the widget docs, or for a full list see the Privacy Docs.

See also: #807 (re, domain monitor)

Font Awesome Icons not Displaying

Usually, Font Awesome will be automatically enabled if one or more of your icons are using Font-Awesome. If this is not happening, then you can always manually enable (or disable) Font Awesome by setting: appConfig.enableFontAwesome to true.

If you are trying to use a premium icon, then you must have a Pro License. You'll then need to specify your Pro plan API key under appConfig.fontAwesomeKey. You can find this key, by logging into your FA account, navigate to Account → Kits → New Kit → Copy Kit Code. The code is a 10-digit alpha-numeric code, and is also visible within the new kit's URL, for example: 81e48ce079.

Be sure that you're specifying the icon category and name correctly. You're icon should look be [category] fa-[icon-name]. The following categories are supported: far (regular), fas (solid), fal(light), fad (duo-tone) and fab(brands). With the exception of brands, you'll usually want all your icons to be in from same category, so they look uniform.

Ensure the icon you are trying to use, is available within FontAwesome Version 5 (we've not yet upgraded to V6, as it works a little differently).

Examples: fab fa-raspberry-pi, fas fa-database, fas fa-server, fas fa-ethernet

Finally, check the browser console for any error messages, and raise a ticket if the issue persists.

Copy to Clipboard not Working

If the copy to clipboard feature (either under Config --> Export, or Item --> Copy URL) isn't functioning as expected, first check the browser console. If you see TypeError: Cannot read properties of undefined (reading 'writeText') then this feature is not supported by your browser. The most common reason for this, is if you not running the app over HTTPS. Copying to the clipboard requires the app to be running in a secure origin / aka have valid HTTPS cert. You can read more about this here.

As a workaround, you could either:

  • Highlight the text and copy / Ctrl + C
  • Or setup SSL - here's a guide on doing so

Unsupported Digital Envelope Routines

If you're running on GitHub Codespaces, and seeing: Error: error:0308010C:digital envelope routines::unsupported when using Node 17+, it can be resolved by adding the --openssl-legacy-provider flag to your NODE_OPTIONS environmental variable. For example:

export NODE_OPTIONS=--openssl-legacy-provider

This will be fixed once webpack/webpack#17659 is merged.

How to Reset Local Settings

Some settings are stored locally, in the browser's storage.

In some instances cached assets can prevent your settings from being updated, in which case you may wish to reset local data.

To clear all local data from the UI, head to the Config Menu, then click "Reset Local Settings", and Confirm when prompted. This will not affect your config file. But be sure that you keep a backup of your config, if you've not written changes it to disk.

You can also view any and all data that Dashy is storing, using the developer tools. Open your browser's dev tools (usually F12), in Chromium head to the Application tab, or in Firefox go to the Storage tab. Select Local Storage, then scroll down the the URL Dashy is running on. You should now see all data being stored, and you can select and delete any fields you wish.

For a full list of all data that may be cached, see the Privacy Docs.

How to make a bug report

Step 1 - Where to open issues

You will need a GitHub account in order to raise a ticket. You can then click here to open a new bug report.

Step 2 - Checking it's not already covered

Before submitting, please check that:

Step 3 - Describe the Issue

Your ticket will likely be dealt with more effectively if you can explain the issue clearly, and provide all relevant supporting material.

Complete the fields, asking for your environment info and version of Dashy. Then describe the issue, briefly explaining the steps to reproduce, expected outcome and actual outcome.

Step 4 - Provide Supporting Info

Where relevant please also include:

  • A screenshot of the issue
  • The relevant parts of your config file
  • Logs
    • If client-side issue, then include the browser logs (see how)
    • If server-side / during deployment, include the terminal output

Take care to redact any personal info, (like IP addresses, auth hashes or API keys).

Step 5 - Fix Released

A maintainer will aim to respond within 48 hours. The timeframe for resolving your issue, will vary depending on severity of the bug and the complexity of the fix. You will be notified on your ticket, when a fix has been released.

Finally, be sure to remain respectful to other users and project maintainers, in line with the Contributor Covenant Code of Conduct.

How-To Open Browser Console

When raising a bug, one crucial piece of info needed is the browser's console output. This will help the developer diagnose and fix the issue.

If you've been asked for this info, but are unsure where to find it, then it is under the "Console" tab, in the browsers developer tools, which can be opened with F12. You can right-click the console, and select Save As to download the log.

To open dev tools, and jump straight to the console:

  • Win / Linux: Ctrl + Shift + J
  • MacOS: Cmd + Option + J

For more detailed walk through, see this article.

Git Contributions not Displaying

If you've contributed to Dashy (or any other project), but your contributions are not showing up on your GH profile, or in Dashy's Credits Page, then this is likely a git config issue.

These statistics are generated using the username / email associated with commits. This info needs to be setup on your local machine using git config.

Run the following commands (replacing name + email with your info):

  • git config --global user.name "John Doe"
  • git config --global user.email [email protected]

For more info, see Git First Time Setup Docs.

Note that only contributions to the master / main branch or a project are counted

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