Merge branch '1.0'

Author: Sanjeev Papnoi

_data/sidebar.yaml

@@ -16,6 +16,11 @@ sidebar:
         url: /uvdemo/installation/installation-windows.html
       - page: Mac
         url: /uvdemo/installation/installation-mac.html
+
+  - title: Apps
+    items:
+      - page: Explore Apps
+        url: /uvdemo/apps/Explore-apps.html
 
   - title: Users
     items:
@@ -38,6 +43,8 @@ sidebar:
         url: /uvdemo/knowledgebase/category.html
       - page: Article
         url: /uvdemo/knowledgebase/article.html
+      - page: Marketing Announcement
+        url: /uvdemo/knowledgebase/marketing_announcement.html
 
   - title: Productivity
     items:
@@ -51,6 +58,14 @@ sidebar:
         url: /uvdemo/productivity/workflow.html
       - page: Prepared Responses
         url: /uvdemo/productivity/prepared-response.html
+
+  - title: Reports
+    items:
+      - page: Agent Acitivty
+        url: /uvdemo/reports/agent-activity.html
+      - page: Kudos
+        url: /uvdemo/reports/kudos.html
+    
 
   - title: Settings
     items:

_uvdemo/Apps/Explore-apps.html

@@ -0,0 +1,26 @@
+---
+layout: component-layout
+title: How to add an Apps?
+link-title: Explore Apps
+category: Apps
+url: /uvdemo/apps/Explore-apps.html
+tags: [Apps, Add Apps, Create Apps, Creating Apps, New Apps, Explore Apps, Publish Apps] 
+---
+<div class="installation-component">
+    <p class="component-title">UVdesk - How to add an Apps?</p>
+    <div class="components-topics">
+        <p class="component-sub-title">What are Explore Apps?</p>
+        <p class="paragraph1">Integrate Apps as per as your needs to get things done faster than ever.</p>
+        <p class="component-sub-title">Steps for adding apps-</p>
+        <ol class="paragraph1">
+            <li><i class="fa fa-caret-right"></i> Login to the UVdesk Support Portal.</li>
+            <li><i class="fa fa-caret-right"></i> On the Dashboard, you will see <b>"APPS"</b> menu and under it, you will find <b>"Explore apps"</b>.</li><br/>
+            <img class='ipsum-logo' src="/assets/images/apps/explore-apps.png" alt="uvdesk-image">
+            <br/>
+            <li><i class="fa fa-caret-right"></i> Click on the <b>"Explore apps"</b> Icon and then you will be redirected to a new page.</li>
+            <img class='ipsum-logo' src="/assets/images/apps/explore-apps-1.png" alt="uvdesk-image">
+            <li><i class="fa fa-caret-right"></i> In the new page, you will see a search bar and along with the pre-installed apps (if any).</li>
+            <li><i class="fa fa-caret-right"></i> Here you can add apps and save changes. </li>
+            </ol>
+    </div>
+</div>

_uvdemo/Apps/index.html

@@ -0,0 +1,13 @@
+---
+layout: component-layout
+title: Apps
+---
+<div class="installation-component">
+    <p class="component-title">Apps</p>
+    <div class="components-topics">
+        <p class="component-sub-title">Explore Apps</p>
+        <ol>
+            <li class="sub-a"><a href="/uvdemo/apps/Explore-apps.html" class="component-a" rel="noopener noreferrer" target="_blank">Installation on Ubuntu</a></li>
+        </ol>
+    </div>
+</div>

_uvdemo/knowledgebase/article.html

@@ -33,6 +33,7 @@
             <img class='ipsum-logo' src="/assets/images/knowledgebase/artcle-4.jpg" alt="uvdesk-image">
             <li><i class="fa fa-caret-right"></i> Under the <b>Revisions</b> feature, it stores a record of each saved or published article. You to see what changes you made in the article along with the time and date and you can also restore back the revision made on any specific date.</li>
             <li><i class="fa fa-caret-right"></i> The agent will also add Categories into the article by typing the first two alphabets of the Category name and then select it and add in the article.</li><br/>
+            <li><i class="fa fa-caret-right"></i> The agent will also view, preview and update their articles as taping on the front right side corner buttons.</li><br/>
             <img class='ipsum-logo' src="/assets/images/knowledgebase/article12.png" alt="uvdesk-image">
             <li><i class="fa fa-caret-right"></i> Click on <b>"Save Changes"</b> to save information and create a new Article.</li>
         </ol>

_uvdemo/knowledgebase/marketing_announcement.html

@@ -0,0 +1,33 @@
+---
+layout: component-layout
+title: How to add an Announcement?
+link-title: Marketing Announcement
+category: Knowledgebase
+url: /uvdemo/knowledgebase/marketing_announcement.html
+tags: [Marketing, Marketing Announcement, Add Marketing Announcement, Create Marketing Announcement, Creating Marketing Announcement, New Marketing Announcement, Categories, Publish Marketing Announcement] 
+---
+<div class="installation-component">
+    <p class="component-title">UVdesk - How to add an Announcement?</p>
+    <div class="components-topics">
+        <p class="component-sub-title">What is a Marketing Announcement?</p>
+        <p class="paragraph1">Add promotional information that includes promo title, promo text, tag, tag color, and product link with text.</p>
+        <p class="paragraph1">This promotional information will display on the customer panel.</p>
+        <p class="component-sub-title">Steps for creating a Marketing Announcement-</p>
+        <ol class="paragraph1">
+            <li><i class="fa fa-caret-right"></i> Login to your UVdesk Support Panel.</li>
+            <li><i class="fa fa-caret-right"></i> On the Dashboard, you will see <b>"KNOWLEDGEBASE"</b> menu and under it, you will find <b>"Marketing Announcement"</b>.</li><br/>
+            <img class='ipsum-logo' src="/assets/images/knowledgebase/marketing_ann.png" alt="uvdesk-image">
+            <br/>
+            <li><i class="fa fa-caret-right"></i> Click on the <b>"Folders"</b> Icon and then you will be redirected to a new page.</li>
+            <li><i class="fa fa-caret-right"></i> Click on <b>"New Announcement"</b> button to add a new Announcement.</li>
+            <img class='ipsum-logo' src="/assets/images/knowledgebase/add_announcement.png" alt="uvdesk-image">
+            <br/>
+            <li><i class="fa fa-caret-right"></i> Enter Title, Promo text and select the promo tag as offer, Update accordingly from the drop down and choose the tag color.</li>
+            <img class='ipsum-logo' src="/assets/images/knowledgebase/save_announcement.png" alt="uvdesk-image">
+            <br/>
+            <li><i class="fa fa-caret-right"></i> Enter the link text and paste the link URL, select the status as publish or draft and choose the group from the drop down.</li><br/>
+            <li><i class="fa fa-caret-right"></i> When the status is Publish, then the folder will be displayed on the front-end.</li><br/>
+            <li><i class="fa fa-caret-right"></i> Click on <b>"Save Advertisement"</b> to save information.</li><br/>
+          </ol>
+    </div>
+</div>

_uvdemo/productivity/tags.html

@@ -17,6 +17,7 @@
         <p class="component-sub-title"><b>Quicks steps for adding Tags:</b></p>
         <p class="paragraph1">The tags can be added manually to any ticket by the support staff or the administrator. Follow these simple steps to tag any ticket.</p>
         <ol class="paragraph1">
+            <img class='ipsum-logo' src="/assets/images/productivity/Tags.png" alt="uvdesk-image">
             <li><i class="fa fa-caret-right"></i> Login to your UVdesk Support Panel.</li>
             <li><i class="fa fa-caret-right"></i> Go to the <b>Ticket View</b> and open a ticket as per your need. </li>
             <li><i class="fa fa-caret-right"></i> On the left side of the ticket, you will find the <b>Tags</b> box.</li>

_uvdemo/reports/index.html

@@ -0,0 +1,14 @@
+---
+layout: component-layout
+title: Reports
+---
+<div class="installation-component">
+    <p class="component-title">Reports</p>  
+    <div class="components-topics">
+        <p class="sub-a">Automate your processes by creating set of rules and presets to respond faster to the tickets.</p>
+        <p class="component-sub-title">Components :</p>
+        <ol>
+            <li class="sub-a"><a href="/uvdemo/reports/agent-activity.html" class="component-a" rel="noopener noreferrer" target="_blank">Agent Activity</a></li>
+        </ol>
+    </div>
+</div>

_uvdemo/reports/kudos.html

@@ -0,0 +1,28 @@
+---
+layout: component-layout
+title: How to add Kudos?
+link-title: Kudos
+category: Reports
+url: /uvdemo/reports/kudos.html
+tags: [Kudos, Add Kudos,New Kudos, Adding Kudos] 
+---
+<div class="installation-component">
+    <p class="component-title">UVdesk - How to add Kudos?</p>
+    <div class="components-topics">
+        <p class="component-sub-title">What is Kudos?</p>
+        <p class="paragraph1">Kudos is all about the ratings of <b>"Agents"</b> profile whether they have got a good response or the bad one from the customers.</p>
+        <p class="paragraph1">UVdesk – It also displays whether the agent is a star performer or a mediocre one.</p>
+        <p class="component-sub-title">Steps for adding kudos-</p>
+        <ol class="paragraph1">
+            <li><i class="fa fa-caret-right"></i> Login to your UVdesk Support Panel.</li>
+            <li><i class="fa fa-caret-right"></i> On the Dashboard, you will see <b>"Reports"</b> menu and under it, you will find <b>"Kudos"</b>.</li><br/>
+            <img class='ipsum-logo' src="/assets/images/reports/kudos.png" alt="uvdesk-image">
+            <br/>
+            <li><i class="fa fa-caret-right"></i> Click on the <b>"kudos"</b> Icon and then you will be redirected to a new page.</li>
+            <li><i class="fa fa-caret-right"></i>In the Kudos section within the Reports, the owner or the agent can see the ratings provided by the customers for their support.</li><br/>
+            <li><i class="fa fa-caret-right"></i>The agent or the owner can see <b>Ticket Id</b>, <b>Customer Name</b>, <b>Customer Email</b>, <b>Timestamp</b> on which <b>Kudos Rating</b> is provided by the customer.</li><br/>
+            <li><i class="fa fa-caret-right"></i>In the Filter View, the owner or the agent can see the Kudos Rating by selecting any particular Agent, Group, Team, Type, Priority.</li><br/>
+            <img class='ipsum-logo' src="/assets/images/reports/kudos-1.jpg" alt="uvdesk-image">
+        </ol>
+    </div>
+</div>

_uvdemo/reports/prepared-response.html

@@ -0,0 +1,26 @@
+---
+layout: component-layout
+title: How to add Agent Activity?
+link-title: Agent Activity
+category: Reports
+url: /uvdemo/reports/agent-activity.html
+tags: [Agent Activity, Add Agent Activity,New Agent Activity, Adding Agent Activity] 
+---
+<div class="installation-component">
+    <p class="component-title">UVdesk - How to add an Agent Activity?</p>
+    <div class="components-topics">
+        <p class="component-sub-title">What is an Agent Activity?</p>
+        <p class="paragraph1">A support staff member who manages support tickets is referred to as an <b>"Agent"</b>. It implies that the agent will respond to customers, close tickets, change ticket information, and transfer tickets from one group/team to another, among other items.</p>
+        <p class="paragraph1">UVdesk – Agent Activity view to serve a better experience for your customers.</p>
+        <p class="component-sub-title">Steps for adding agent activity-</p>
+        <ol class="paragraph1">
+            <li><i class="fa fa-caret-right"></i> Login to your UVdesk Support Panel.</li>
+            <li><i class="fa fa-caret-right"></i> On the Dashboard, you will see <b>"Reports"</b> menu and under it, you will find <b>"Agent Activity"</b>.</li><br/>
+            <img class='ipsum-logo' src="/assets/images/reports/agent-activity.png" alt="uvdesk-image">
+            <br/>
+            <li><i class="fa fa-caret-right"></i> Click on the <b>"Folders"</b> Icon and then you will be redirected to a new page.</li>
+            <li><i class="fa fa-caret-right"></i> Here you will see the page with the ID, Subject, Customer, Total Reply and Agent Last Reply.</li><br/>
+            <img class='ipsum-logo' src="/assets/images/reports/agent-activity-1.png" alt="uvdesk-image">
+        </ol>
+    </div>
+</div>

_uvdemo/settings/branding.html

@@ -51,7 +51,7 @@
 
             <li><i class="fa fa-caret-right"></i> Under the <b>"SEO"</b> section, the owner can also set Meta Description and Meta Keywords.</li>
             <li><i class="fa fa-caret-right"></i> Under the <b>"Links"</b> tab, the owner can enter the label and URL of Header Link and Footer Link. The owner can add multiple Header and Footer Links under this tab. </li>
-
+            <li><i class="fa fa-caret-right"></i> Under the <b>"Time"</b> section, the owner can also set the date and timezone.</li>
             <br/>
             <img class='ipsum-logo' src="/assets/images/settings/branding6.png" alt="uvdesk-image">