Send Abandoned Cart Reminders with Twilio SendGrid

[sommes54]

Hi @philnash / Twilio labs team,

I am trying to use the Send Abandoned Cart. Manually I am able to send an email by adding a document below to the cart_emails collection but it is NOT working when changes are made to a document in the cart collection as expected although the metadata was successfully added and the conditions met.

Manual Trigger.
admin.firestore().collection('cart_emails').add({ to: '[email protected]', dynamicTemplateData: { name: "Example" } });

[philnash]

Hey @sommes54, sorry for the slow reply, I'm still on summer holiday.

I just wanted to confirm why you closed this? Did the extension eventually work for you? If so, is there something I can document to make it easier in the future? If not, I'd still love to work with you to get it to work so I can understand what has gone wrong.

Thanks!

[sommes54]

I did close it because I thought no one was monitoring it anymore. I have re-opened.

All the documentation talks about monitoring the cart collection but they don't specify if they monitor for specifically the items fields being added or just any change to the collection

[philnash]

The extension doesn't look for an items field, just any fields that change other than the metadata field.

Are you saying that you add an item to the cart collection and it is never added to the cart_emails collection to be sent the reminder? Have you added the required indexes?

I note your screenshot also shows an empty customerId field. You either need a userId field or to give the cart object the ID of the user it belongs to.

Let me know if any of that helps!

[elhe26]

@philnash is there a way to use admin.auth().tenantManager() to have tenancy support?

[philnash]

@elhe26 Good question, I've not worked with tenancy support in Firebase so I'm not sure. Could you perhaps open a new issue for discussion and describe what you'd need?

[sommes54]

a userId field or to give the cart object the ID of the user it belongs to

Thanks for the reply. Not working yet - I keep getting "user does not have an email address" despite email linked to the user profile on firebase authentication

[philnash]

Hey @sommes54, thanks for getting back to me on this.

The section of code that deals with grabbing the user and checking whether they have an email is here. It is looking for the email property on the user object returned from auth().getUser(userId).

When you say you user profile has an email linked, do you mean specifically in that email property of the user?

If it would be more helpful to share things privately, please feel free to email me at [email protected].