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Error 63016 when sending WhatsApp messages via template #105

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Georg7 opened this issue Feb 20, 2024 · 1 comment
Open

Error 63016 when sending WhatsApp messages via template #105

Georg7 opened this issue Feb 20, 2024 · 1 comment

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@Georg7
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Georg7 commented Feb 20, 2024

Twilio is unable to send WA template messages.

How to reproduce the issue:

WA template
Hello my name is {{1}}

Add document

await db.collection("twilio_collection_name").add({
	to: "whatsapp:+6512345678",
	body: Hello my name is John,
});

Error
Failed to send freeform message because you are outside the allowed window. If you are using WhatsApp, please use a Message Template.

Templates are critical for WA since you can't send a message to a user if they haven't sent you a message in the last 24h. We use WA for notifications, when users have opted in, but none of our template message work.

@bhrigu123
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I believe the feature request (#80 ) to support contentSid and contentVariables should help resolve this. There's no update from twilio on that unfortunately.

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