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Error thrown when a task is not reserved and callback / voicemail is requested #35

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vernig opened this issue Aug 25, 2021 · 0 comments
Open

Error thrown when a task is not reserved and callback / voicemail is requested #35

vernig opened this issue Aug 25, 2021 · 0 comments

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@vernig
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vernig commented Aug 25, 2021

Test procedure:

  • Make sure no agents are available in Flex
  • Place a phone call
  • Press 1 to access the menu
  • Press 3 to leave a voice message

Result:
In the log for the serverless you should see the following:

Cannot cancel task WTxxxxxxxxxx in workspace WSxxxxxxxxxx for account ACxxxxxxxxxxxx because it is not pending or reserved.

Proposed fix:
Check the status of the task before attempting to cancel it
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@vernig