Some issues @Kunalmighty found while testing the IVR:
Within the IVR's gather widgets we were somehow hitting the timeout with no input (maybe speech wasn't recognized?) and the call was dropped.
The variable to read back the order number was not being set for some reason.
Suggestion: we might significantly simplify the IVR to just do Intro -> Transfer to agent. Folks can customize as needed.
Some issues @Kunalmighty found while testing the IVR:
Within the IVR's gather widgets we were somehow hitting the timeout with no input (maybe speech wasn't recognized?) and the call was dropped.
The variable to read back the order number was not being set for some reason.
Suggestion: we might significantly simplify the IVR to just do Intro -> Transfer to agent. Folks can customize as needed.