Error::sendWhatsappMessageToConnect AccessDeniedException: Access denied

[Tarunjain19]

Hi Team,

I am doing random testing and got one issue as explained below .

Use Case :- 1.Custome initiate the chat ,
                   2. Agent received and answered .
                  3. Now the Agent ends the chat .
                  4. The same customer sent the chat message again.
                   5.Application through the below error  while initiating the chat from a different number then working.

Error :-
  client.messages { accountSid: 'ACe1305ef50b020ec18bb9c88b5721e124' }
Success::sendMessage SM2c770e8a0ffc4c14a313e3428c266e14
CONNECT:: AGENT :: application/vnd.amazonaws.connect.event.participant.left
CONNECT:: undefined :: application/vnd.amazonaws.connect.event.chat.ended
Error::sendMessageToChat AccessDeniedException: Access denied
    at Object.extractError (C:\whatsapp-amazonconnect-chat\node_modules\aws-sdk\lib\protocol\json.js:51:27)
    at Request.extractError (C:\whatsapp-amazonconnect-chat\node_modules\aws-sdk\lib\protocol\rest_json.js:55:8)
    at Request.callListeners (C:\whatsapp-amazonconnect-chat\node_modules\aws-sdk\lib\sequential_executor.js:106:20)
    at Request.emit (C:\whatsapp-amazonconnect-chat\node_modules\aws-sdk\lib\sequential_executor.js:78:10)
    at Request.emit (C:\whatsapp-amazonconnect-chat\node_modules\aws-sdk\lib\request.js:683:14)
    at Request.transition (C:\whatsapp-amazonconnect-chat\node_modules\aws-sdk\lib\request.js:22:10)
    at AcceptorStateMachine.runTo (C:\whatsapp-amazonconnect-chat\node_modules\aws-sdk\lib\state_machine.js:14:12)
    at C:\whatsapp-amazonconnect-chat\node_modules\aws-sdk\lib\state_machine.js:26:10
    at Request. (C:\whatsapp-amazonconnect-chat\node_modules\aws-sdk\lib\request.js:38:9)
    at Request. (C:\whatsapp-amazonconnect-chat\node_modules\aws-sdk\lib\request.js:685:12) {
  code: 'AccessDeniedException',
  time: 2020-10-29T06:32:44.336Z,
  requestId: '66f3f072-4b74-4c21-bb9c-0d45f10c0c07',
  statusCode: 403,
  retryable: false,
  retryDelay: 83.94447352367985
}
Error::sendWhatsappMessageToConnect AccessDeniedException: Access denied
    at Object.extractError (C:\whatsapp-amazonconnect-chat\node_modules\aws-sdk\lib\protocol\json.js:51:27)
    at Request.extractError (C:\whatsapp-amazonconnect-chat\node_modules\aws-sdk\lib\protocol\rest_json.js:55:8)
    at Request.callListeners (C:\whatsapp-amazonconnect-chat\node_modules\aws-sdk\lib\sequential_executor.js:106:20)
    at Request.emit (C:\whatsapp-amazonconnect-chat\node_modules\aws-sdk\lib\sequential_executor.js:78:10)
    at Request.emit (C:\whatsapp-amazonconnect-chat\node_modules\aws-sdk\lib\request.js:683:14)
    at Request.transition (C:\whatsapp-amazonconnect-chat\node_modules\aws-sdk\lib\request.js:22:10)
    at AcceptorStateMachine.runTo (C:\whatsapp-amazonconnect-chat\node_modules\aws-sdk\lib\state_machine.js:14:12)
    at C:\whatsapp-amazonconnect-chat\node_modules\aws-sdk\lib\state_machine.js:26:10
    at Request. (C:\whatsapp-amazonconnect-chat\node_modules\aws-sdk\lib\request.js:38:9)
    at Request. (C:\whatsapp-amazonconnect-chat\node_modules\aws-sdk\lib\request.js:685:12) {
  code: 'AccessDeniedException',
  time: 2020-10-29T06:32:44.336Z,
  requestId: '66f3f072-4b74-4c21-bb9c-0d45f10c0c07',
  statusCode: 403,
  retryable: false,
  retryDelay: 83.94447352367985
}

I have tried to troubleshoot this issue and got some work around:

route.txt

file name : route.js
Work around:- I have made a connection again in catch block . Attaching the file or your reference.
I am looking for better solution if anybody can help on this

Regards
Tarun