Extension Manager disconnects regularly (every other week or so) on one site only

[steffendre]

Hi All,

We use TSF on multiple sites. On one site only, the extension manager disconnects regularly approx. every other week. On other sites with similar tech stack, the issue doesn't occur.

Any ideas where to look for the solution?

[sybrew]

Hi Steffen,

I hope you're doing well today!

Could you open a private inquiry via our website (link below), so we can investigate the account and the connection? Thank you!
https://tsf.fyi/contact/premium

If Extension Manager gives you a notification, you might see a "Status/Error Code." Could you also share those, if any? Thanks!