com.stripe.stripeterminal.external.models.TerminalException - ATTESTATION_FAILURE

[raymond-hitpay]

Summary

Hi we are facing issues with Stripe Tap to Pay on Android, our merchants are facing this error with their Oppo devices.

Code to reproduce

Here's the error log that was logged on our Firebase Crashanalytics Dashboard :
CotsAdapter.checkAndThrowCotsError
com.stripe.stripeterminal.external.models.TerminalException - ATTESTATION_FAILURE (req_OvpDhoOC76ooy9): Unexpected error encountered. Please try clearing the application data in the settings application and contact Stripe support if the issue persists.

Android version

Android 13

Impacted devices (Android devices or readers)

Oppo (Majorly affects this)

• Reno 5
• Reno 11

SDK version

3.9.1

Other information

Also affecting Samsung :

• Galaxy Note20 Ultra 5G
• Galaxy A52
• Galaxy S24+