[Feature]: Unable to Locate User Name from Slack Message

[satijapratik]

What problem or use case are you trying to solve?
We're trying to enhance the reliability of extracting user names from Slack messages when creating issues via the bot.

Describe the UX of the solution user wants
The user interface should accurately capture and display usernames when users tag the bot.

User's thoughts on the technical implementation?
Implement a function to troubleshoot and log user mentions more effectively.

Describe the alternatives considered
<N/A>

Additional context
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Issue Created By: Aarav Bajaj on Slack