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Unable to connect Rustdesk even though the status showing ready #272

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mogitsupport opened this issue Jul 4, 2023 · 2 comments
Open

Unable to connect Rustdesk even though the status showing ready #272

mogitsupport opened this issue Jul 4, 2023 · 2 comments
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question Further information is requested

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@mogitsupport
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mogitsupport commented Jul 4, 2023 •
edited

Hi Support,

For your info, we have noticed that we can't able to remote connect Rustdesk on all workstations currently. Even though the status showing ready.

We are using Public server currently.

Please refer attached screen shot for your reference.

Rustdesk_Status

Please assist, thanks.
@mogitsupport mogitsupport added the question Further information is requested label Jul 4, 2023
@Aerithlon
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Please check if the monitor power of the remotely managed computer is turned on? I was also unable to connect before, but later found out that the reason was that the monitor power was not turned on.

@Nicon4454
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having the same issue but the monitor is on. @mogitsupport did you ever get this resolved and if so how?

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@Nicon4454 @Aerithlon @mogitsupport