bug: Exporter timeout for unknown reason

[olivierb2]

Steps To Reproduce

I deployed penpot manually into a LXC instance and I have only one problem since the beginning, I cannot export my mockups to PDF.

I defined into environment variable exporter the following information:
PENPOT_PUBLIC_URI=http://localhost
PENPOT_REDIS_URI=redis://localhost/0

Public URI seems reachable from server itself without any problem (Nginx has been configured this way). But exporter return a timeout (without specifying the target which try to be reached).

To reproduce the issue:

• Open any project available from Projects page.
• Click on the top left "three dot" menu > File > Export the workspace to PDF.
• Select at least one item to export and click "Export".
• An export on going notification appear, but after few seconds, the page returns "Internal error"

Expected behavior

I'm expecting to get a PDF file.

Actual behavior

I getting an "Internal error" due to an unexpected timeout.

Screenshots or video

No response

Desktop (please complete the following information)

• Browser (client): Firefox ERS 115.8.0esr

Smartphone (please complete the following information)

No response

Environment (please complete the following information)

• Self hosted and self installed (no Docker)
• OS: Debian Bookworm
• NodeJS: 18.17.1
• Java: openjdk version "21.0.2"
• Penpot: tag version "2.0.2".

Frontend Stack Trace

Hint:    http error
Prof ID: 314091e9-9328-8055-8002-b5496427b72a
Team ID: 314091e9-9328-8055-8002-b549ac7405d9

Data:
{:type :unexpected-error, :status 404, :data "(...)", :hint "http error"}

Trace:
PENPOT.pi@https://replaced.domain.com/js/shared.380c77a70.js:3469:101
PENPOT.ri@https://replaced.domain.com/js/shared.380c77a70.js:3469:418
PENPOT.qi@https://replaced.domain.com/js/shared.380c77a70.js:3469:371
PENPOT.iwb@https://replaced.domain.com/js/shared.380c77a70.js:4414:180
Pwa/<@https://replaced.domain.com/js/shared.380c77a70.js:4388:245
u@https://replaced.domain.com/js/shared.380c77a70.js:243:276
r@https://replaced.domain.com/js/shared.380c77a70.js:243:218
d@https://replaced.domain.com/js/shared.380c77a70.js:150:99
next@https://replaced.domain.com/js/shared.380c77a70.js:158:429
next@https://replaced.domain.com/js/shared.380c77a70.js:221:222
d@https://replaced.domain.com/js/shared.380c77a70.js:150:99
next@https://replaced.domain.com/js/shared.380c77a70.js:158:429
next@https://replaced.domain.com/js/shared.380c77a70.js:243:350
d@https://replaced.domain.com/js/shared.380c77a70.js:150:99
next@https://replaced.domain.com/js/shared.380c77a70.js:158:429
next@https://replaced.domain.com/js/shared.380c77a70.js:221:222
d@https://replaced.domain.com/js/shared.380c77a70.js:150:99
next@https://replaced.domain.com/js/shared.380c77a70.js:158:429
shadow$provide[1]/q/</<@https://replaced.domain.com/js/shared.380c77a70.js:151:383


Last events:
[":app.main.data.workspace.changes/update-indices"
 ":app.main.data.workspace.transforms/move-shapes-to-frame"
 ":app.main.data.workspace.changes/commit-changes"
 ":app.main.data.workspace.collapse/expand-collapse"
 ":app.main.data.workspace.transforms/move-shapes-to-frame"
 ":app.main.data.workspace.transforms/finish-transform"
 ":app.main.data.workspace.undo/commit-undo-transaction"
 ":app.main.data.workspace.viewport/finish-panning"
 ":app.main.data.workspace.zoom/finish-zooming"
 ":app.main.data.workspace.texts/update-position-data"
 ":app.main.data.workspace.texts/resize-text"
 ":app.main.data.workspace.texts/clean-text-modifier"
 ":app.main.data.workspace.changes/send-update-indices"
 ":app.main.data.workspace.changes/update-shapes"
 ":app.main.data.workspace.texts/commit-position-data"
 ":app.main.data.workspace.undo/start-undo-transaction"
 ":app.main.data.workspace.changes/update-shapes"
 ":layout/update"
 ":app.main.data.workspace.shape-layout/update-layout-positions"
 ":app.main.data.workspace.undo/commit-undo-transaction"
 ":app.main.data.workspace.texts/commit-resize-text"
 ":app.main.data.workspace/workspace-focus-lost"
 ":app.main.data.workspace.thumbnails/request-thumbnail"
 ":app.main.data.workspace.thumbnails/update-thumbnail"
 ":app.main.data.workspace.thumbnails/assoc-thumbnail"
 ":app.main.data.workspace.persistence/persist-changes"
 ":app.main.data.workspace.thumbnails/update"
 ":app.main.data.workspace.thumbnails/clear-thumbnail"
 ":app.main.data.workspace.changes/update-indices"
 ":app.main.data.workspace.persistence/shapes-changes-persisted"
 ":app.main.data.workspace.changes/update-indices"
 ":app.main.data.workspace.persistence/shapes-changes-persisted"
 ":app.main.data.workspace.changes/update-indices"
 ":app.main.data.workspace.persistence/shapes-changes-persisted"
 ":app.main.data.workspace.persistence/shapes-changes-persisted-finished"
 ":app.main.data.workspace.changes/send-update-indices"
 ":app.main.data.workspace.undo/check-open-transactions"
 ":app.main.data.workspace.thumbnails/request-thumbnail"
 ":app.main.data.workspace.thumbnails/update-thumbnail"
 ":app.main.data.workspace.thumbnails/assoc-thumbnail"
 ":app.main.data.workspace.undo/check-open-transactions"
 ":app.main.data.workspace.guides/set-hover-guide"
 ":app.main.data.modal/show-modal"
 ":app.main.data.exports/show-workspace-export-frames-dialog"
 ":app.main.data.modal/hide-modal"
 ":app.main.data.exports/request-multiple-export"
 ":app.main.data.exports/initialize-export-status"
 ":app.main.data.websocket/message"
 ":app.main.data.exports/update-export-status"
 ":app.main.data.websocket/message"
 ":app.main.data.exports/update-export-status"]

Backend Stack Trace

Apr 22 09:11:20 penpot node[78684]: ERR [app.handlers.export-frames] hint="unexpected error on frames exportation"
Apr 22 09:11:20 penpot node[78684]:   Data:
Apr 22 09:11:20 penpot node[78684]:   {:type :internal, :code :timeout, :hint "ResourceRequest timed out"}
Apr 22 09:11:20 penpot node[78684]:   
Apr 22 09:11:20 penpot node[78684]:   Error: ResourceRequest timed out
Apr 22 09:11:20 penpot node[78684]:       at new cljs.core.ExceptionInfo (/opt/penpot/exporter/target/app.js:26821:14)
Apr 22 09:11:20 penpot node[78684]:       at cljs.core.ex_info.cljs$core$IFn$_invoke$arity$3 (/opt/penpot/exporter/target/app.js:26856:10)
Apr 22 09:11:20 penpot node[78684]:       at app.browser.translate_browser_errors (/opt/penpot/exporter/target/app.js:75696:29)
Apr 22 09:11:20 penpot node[78684]:       at /opt/penpot/exporter/target/app.js:74997:134
Apr 22 09:11:20 penpot node[78684]:       at Object.reject (/opt/penpot/exporter/target/app.js:74512:107)
Apr 22 09:11:20 penpot node[78684]:       at $jscomp$scope$84173391$24$processNextTick (/opt/penpot/exporter/target/app.js:73398:167)
Apr 22 09:11:20 penpot node[78684]:       at $jscomp$scope$84173391$26$transition (/opt/penpot/exporter/target/app.js:73377:110)
Apr 22 09:11:20 penpot node[78684]:       at $jscomp$scope$84173391$13$PromiseImpl.reject (/opt/penpot/exporter/target/app.js:73479:82)
Apr 22 09:11:20 penpot node[78684]:       at Object.complete (/opt/penpot/exporter/target/app.js:73411:28)
Apr 22 09:11:20 penpot node[78684]:       at $jscomp$scope$84173391$25$resolveTask (/opt/penpot/exporter/target/app.js:73380:54)
Apr 22 09:11:20 penpot node[78684]: DBG [app.handlers] hint="process-request", cmd=:get-resource

Additional context

No response