Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Email Verification Fails During Onboarding for New User Signup #282

Open
thompsondt opened this issue Oct 3, 2024 · 0 comments
Open

Email Verification Fails During Onboarding for New User Signup #282

thompsondt opened this issue Oct 3, 2024 · 0 comments

Comments

@thompsondt
Copy link

Summary

Unable to verify email address during onboarding workflow. The verification process consistently fails after clicking the link in the verification email.

Steps to Reproduce

  1. Go to: https://tasks.openstreetmap.us and sign up as a new user.
  2. Action:
    • Signed up today as a new user.
    • Received the email verification link and clicked on it immediately.
    • The page loads and displays the message "Verification failed."
  3. Expected Behavior: The email should be successfully verified, allowing me to proceed with the onboarding workflow.
  4. Observed Behavior: The verification fails consistently, displaying "Verification failed" after clicking the link.

Troubleshooting Steps Taken

  • Resent Verification Email: Tried sending a new verification email, but it also failed.
  • Browser Extensions: Disabled all extensions to rule out interference.
  • Link Verification: Verified that the link in the email matches the URL in the browser; they are identical.
  • Direct Link Pasting: Tried copying the link and pasting it directly into the browser—still failed.

Environment

  • OS: macOS
  • Browser: Chrome (latest version as of today)
  • Version: N/A

Additional Information

  • OSM Experience: I have been an OSM user for two years.
  • Screenshot: I have attached a screenshot of the "Verification failed" page.

Screenshot 2024-10-03 at 3 47 48 PM

Guidelines to Ensure Quality Reporting

  • Does this bug relate specifically to Public Domain Map features or another OSMUS change?
    • No, this appears to be a general onboarding issue.
  • Have you checked if this bug has already been reported?
    • Yes, I did not find any existing report for this specific issue.
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
None yet
Projects
None yet
Development

No branches or pull requests

1 participant