Upload proof of academic status: endless wait

[EvertDB-ORC]

Hi everyone,

Hi all

Problem description

I want to upload a picture in order to provide proof of my academic status. Unfortunately, I'm unable to finish uploading it: I choose the picture of my teacher's card and press "Process my application"-button so the text of that button changes into "Processing information..." ... and that's all that seems to happen.

My image is a .JPG of 1.24MB and 3084px x 1960px, so it passes the requirements. Browser version is Edge v120.0.2210.133 (official build) (64-bit).

What did I try already?

• Retried the same process (a couple of times)
• Completed my profile as one of the help pages suggested
• Retried a couple of times
• Found another help page that instructed to sign-out and sign-in again
• Retried the process
• Cleared my cookies for education.github.com as found on another help page and rotated my image to landscape
• Retried the process

I'm out of options here...

Thanks in advance for any help!
Evert

[vonHartz]

Have the same issues. Also tried different browsers (Firefox, Chromium) and devices (linux and iOS).

[arthniwa]

I was about to write a post on the same issue. It is stuck on Processing information forever.

[EvertDB-ORC]

Hi @vonHartz and @arthniwa

I saw another issue where a solution was mentioned: make the image really light (I resized to 1080px x 686px, resulting in 133kB).
This worked for me, I hope for you too!

[EvertDB-ORC]

Answer found in this issue... credits to @buczbuska.