Cannot add more Sponsor Tiers

[tomalaforge]

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We can normally add up to 10 sponsor tiers, and I have only 1 for the moment.

However when I try to add a new one, the Publish Tier or Save draft button stay disable even if the amount and description are filled up. (See picture below)

Can someone help me? Thanks

[anjuan]

Hi @tomalaforge, I'm the Engineering Manager for GitHub Sponsors. I'm sorry that the tier editor isn't working as expected. On the tier editor, there's a line that says something like "You have # published tiers and # draft tiers. You can publish up to # more monthly tiers." What does this line say for your profile?

[tomalaforge]

Thanks @anjuan for answering my issue.
The line says that I can publish 9 other tiers (see image below)

On the screen to add a new tier, when I tap a number inside the amount input, I have a the request https://github.com/sponsors/tomalaforge/dashboard/tier_verify?frequency=recurring that is failing with a block status

Still on the screen to add a new tier, when I disable the button manually (in the DOM), I have a verifying overlay that pops on the amount input, and disappear after a brief time. Without any http request or error in the console.

[mjimenez98]

Hello @tomalaforge 👋 I am part of the GitHub Sponsors team and I am eager to make this issue go away!

So far I haven't been able to reproduce this using Edge and Safari. Would it be possible to know which browser you are using and if you have any extensions like ad-blockers installed?

[tomalaforge]

I'm on Chrome and this is indeed the ad blockers which is blocking the button. I would have never think of that.

Thanks a lot for your help 🙏

It should be written somewhere inside the documentation. 😅

[mjimenez98]

I am glad to hear we found the problem 🎉

I agree with you about documenting this behavior so I have opened an issue in our internal project board with your suggestion! Thank you!

[anjuan]

@tomalaforge If you feel we've resolved this for you, do you mind marking this as answered?

[tomalaforge]

Resolved, ad blocker was blocking the request