[Copilot Chat] "There was a problem completing your request. Please try again."

[soyfrien]

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Bug

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I can't get GitHub Copilot Chat to work in VS22, or VS22 Preview. The both have this issue. I've tried reauthenticating, restarting, and reinstalling the extensions in both. There is another discussion on this (#68864), but it was opened as a Question, and perhaps that's why it doesn't seem to have gotten any attention, so I'll open this as a Bug.

Here are the logs using the verbose setting:

13:16:33:435	Logging to: C:\Users\Louis\AppData\Local\Temp\VSGitHubCopilotLogs\20231002_171628_VSGitHubCopilot.chat.log
13:16:33:435	[Conversations Information] Copilot chat version 0.1.1386-beta+af10cc9358 (0.1.1386.44816). VS: VisualStudio.17.Preview/17.8.0-pre.2.0+34112.27. Session: cdf3ff76-efd4-4577-b5b3-388faf345c38. 
13:16:33:435	[ConversationsServiceManager Information] Out-of-process service proxy obtained.
13:16:33:728	[ConversationsServiceManager Information] Out-of-process service finished initializing.
13:16:33:780	[Conversations Information] [CopilotClient] Need to get an auth token.
13:16:33:780	[Conversations Information] [CopilotClient] Need to get an auth token.
13:16:34:080	[Conversations Information] [CopilotClient] Status Code: 200, Reason Phrase: OK
13:16:34:080	[Conversations Information] [CopilotClient] Response Content: HasToken: True, ChatEnabled: True, ExpiresAt: 1696268792, RefreshIn: 1500, SKU: free_educational
13:16:34:080	[Conversations Information] [CopilotClient] Status Code: 200, Reason Phrase: OK
13:16:34:080	[Conversations Information] [CopilotClient] Response Content: HasToken: True, ChatEnabled: True, ExpiresAt: 1696268792, RefreshIn: 1500, SKU: free_educational
13:16:34:081	[Conversations Information] [CopilotClient] Obtained a token which is valid for 00:24:59.9999927.
13:16:34:081	[Conversations Information] [CopilotClient] Obtained a token which is valid for 00:24:59.9999973.
13:16:34:313	[Conversations Verbose] [CopilotClient] Extracting blocks from template: {{$input}}
13:16:34:374	[Conversations Verbose] [CopilotClient] Extracting blocks from template: {{$input}}
13:16:34:374	[Conversations Verbose] [CopilotClient] Extracting blocks from template: {{$input}}
13:16:34:374	[Conversations Verbose] [CopilotClient] Extracting blocks from template: {{$input}}
13:16:34:374	[Conversations Verbose] [CopilotClient] Extracting blocks from template: # Instructions
13:16:34:374	- Given a file extension determine the language.
13:16:34:374	- Respond in a single word followed by a semicolon.
13:16:34:374	
13:16:34:374	# Requests
13:16:34:374	<|endofprompt|>
13:16:34:374	File Extension: .cs
13:16:34:374	Language: C#;
13:16:34:374	File Extension: .cpp
13:16:34:374	Language: C++;
13:16:34:374	File Extension: .csproj
13:16:34:374	Language: XML;
13:16:34:374	File Extension: .css
13:16:34:374	Language: CSS;
13:16:34:374	File Extension: .ts
13:16:34:374	Language: TypeScript;
13:16:34:374	File Extension: .h
13:16:34:374	Language: C++;
13:16:34:374	File Extension: .js
13:16:34:374	Language: JavaScript;
13:16:34:374	File Extension: .xaml
13:16:34:374	Language: XAML;
13:16:34:374	File Extension: {{$input}}
13:16:34:374	Language: 
13:16:34:380	[Conversations Verbose] [CopilotClient] Extracting blocks from template: {{$input}}
13:16:34:380	[Conversations Verbose] [CopilotClient] Extracting blocks from template: {{$input}}
13:16:34:380	[Conversations Verbose] [CopilotClient] Extracting blocks from template: # Instructions
13:16:34:380	- Translate the code in the "Content:" section(s) below from the {{$fromLanguage}} language to the {{$toLanguage}} language. You MUST maintain the Markdown code blocks of the content section.
13:16:34:380	- Translate the following "FileName:" extensions from ones that represent the {{$fromLanguage}} language to the {{$toLanguage}} language.
13:16:34:380	- Do not change anything else.
13:16:34:380	
13:16:34:380	# Pieces to translate
13:16:34:380	{{$input}}
13:16:43:026	[Conversations Verbose] [CopilotClient] Extracting blocks from template: {{$input}}
13:16:43:055	[Conversations Verbose] [CopilotClient] Extracting blocks from template: {{$input}}
13:16:43:055	[Conversations Verbose] [CopilotClient] Extracting blocks from template: {{$input}}
13:16:43:055	[Conversations Verbose] [CopilotClient] Extracting blocks from template: # Instructions
13:16:43:055	- Given a file extension determine the language.
13:16:43:055	- Respond in a single word followed by a semicolon.
13:16:43:055	
13:16:43:055	# Requests
13:16:43:055	<|endofprompt|>
13:16:43:055	File Extension: .cs
13:16:43:055	Language: C#;
13:16:43:055	File Extension: .cpp
13:16:43:055	Language: C++;
13:16:43:055	File Extension: .csproj
13:16:43:055	Language: XML;
13:16:43:055	File Extension: .css
13:16:43:055	Language: CSS;
13:16:43:055	File Extension: .ts
13:16:43:055	Language: TypeScript;
13:16:43:055	File Extension: .h
13:16:43:055	Language: C++;
13:16:43:055	File Extension: .js
13:16:43:055	Language: JavaScript;
13:16:43:055	File Extension: .xaml
13:16:43:055	Language: XAML;
13:16:43:055	File Extension: {{$input}}
13:16:43:055	Language: 
13:16:43:055	[Conversations Verbose] [CopilotClient] Extracting blocks from template: {{$input}}
13:16:43:055	[Conversations Verbose] [CopilotClient] Extracting blocks from template: {{$input}}
13:16:43:055	[Conversations Verbose] [CopilotClient] Extracting blocks from template: # Instructions
13:16:43:055	- Translate the code in the "Content:" section(s) below from the {{$fromLanguage}} language to the {{$toLanguage}} language. You MUST maintain the Markdown code blocks of the content section.
13:16:43:055	- Translate the following "FileName:" extensions from ones that represent the {{$fromLanguage}} language to the {{$toLanguage}} language.
13:16:43:055	- Do not change anything else.
13:16:43:055	
13:16:43:055	# Pieces to translate
13:16:43:055	{{$input}}
13:17:16:295	[CopilotSessionProvider Information] Begin sending message (ConversationId:2de3d87c-8e47-470f-9c34-e98fa9b3c1e1, CorrelationId:0bc25570-4256-4780-9688-01c93a550ce2, MessageId: 86c0a3b1-b979-48f0-a523-b39ccedc950d)
13:17:16:333	[CopilotSessionProvider Information] Request content: "What does Console.WriteLine() do?"
13:17:16:483	[Conversations Verbose] [CopilotClient] Rendering string template: {{$input}}
13:17:16:521	[Conversations Verbose] [CopilotClient] Extracting blocks from template: {{$input}}
13:17:16:521	[Conversations Verbose] [CopilotClient] Rendering list of 1 blocks
13:17:16:521	[Conversations Verbose] [CopilotClient] Rendered prompt: A software developer is using an AI chatbot in a code editor. 
13:17:16:521	The developer added the following request to the chat and your goal is to select a function to perform the request:
13:17:16:521	[REQUEST]
13:17:16:521	What does Console.WriteLine() do?
13:17:16:521	[REQUEST END]
13:17:16:521	
13:17:16:521	To select the function follow these rules:
13:17:16:521	1. Select only from [AVAILABLE FUNCTIONS] - do not create new functions.
13:17:16:521	2. Select the MOST applicable function that is best suited to solve the given request.
13:17:16:521	3. Select only one function. 
13:17:16:521	4. If in doubt between the Explain and the Answer functions, only choose the Explain function if you need the developer's code as context to answer the request. Otherwise, choose the Answer function. 
13:17:16:521	5. If in doubt, use the last request to evaluate whether the current request is a follow-up request and then select the appropriate function.
13:17:16:521	6. If there is no obvious function that can satisfy the user's request select the Answer function.
13:17:16:521	
13:17:16:521	Here are the available functions: 
13:17:16:521	[AVAILABLE FUNCTIONS]
13:17:16:521	  Answer:
13:17:16:521	    description: Answer a developer request related to a software development topic. It does not require any additional context.
13:17:16:521	  Explain:
13:17:16:521	    description: Answer a developer request that is specific to the developer's code. It requires the code context available in the code editor.
13:17:16:521	  Fix:
13:17:16:521	    description: Fix errors or issues in code.
13:17:16:521	  Generate:
13:17:16:521	    description: Generate new code that abides by a developer request.
13:17:16:521	  GenerateTest:
13:17:16:521	    description: Generate test cases for code given a natural language description.
13:17:16:521	  Modify:
13:17:16:521	    description: Modify/Document existing code to abide by the given developer request.
13:17:16:521	  Optimize:
13:17:16:521	    description: Improve running time of code.
13:17:16:521	
13:17:16:521	[END AVAILABLE FUNCTIONS]
13:17:16:521	
13:17:16:521	Here are some examples to make the instructions clearer:
13:17:16:521	---
13:17:16:521	Example 0
13:17:16:521	request: Give me an example of XYZ
13:17:16:521	function: Answer;
13:17:16:521	request: How do I do XYZ?
13:17:16:521	function: Answer;
13:17:16:521	request: Provide insight on something unrelated to the current document.
13:17:16:521	function: Answer;
13:17:16:521	---
13:17:16:521	Example 1
13:17:16:521	request: What is this doing?
13:17:16:521	function: Explain;
13:17:16:521	request: Why is this behaving in a given way?
13:17:16:521	function: Explain;
13:17:16:521	---
13:17:16:521	Example 2
13:17:16:521	request: Fix this error
13:17:16:521	function: Fix;
13:17:16:521	---
13:17:16:521	Example 3
13:17:16:521	request: Add a method
13:17:16:521	function: Generate;
13:17:16:521	request: Write code that does XYZ
13:17:16:521	function: Generate;
13:17:16:521	---
13:17:16:521	Example 4
13:17:16:521	request: Add tests
13:17:16:521	function: GenerateTest;
13:17:16:521	---
13:17:16:521	Example 5
13:17:16:521	request: Rewrite code
13:17:16:521	function: Modify;
13:17:16:521	request: Document this
13:17:16:521	function: Modify;
13:17:16:521	---
13:17:16:521	Example 6
13:17:16:521	request: Improve performance
13:17:16:521	function: Optimize;
13:17:16:521	
13:17:16:521	
13:17:16:521	[CURRENT DOCUMENT CODE SELECTED BY THE DEVELOPER]
13:17:16:521	```
13:17:16:521	using System.Collections.ObjectModel;
13:17:16:521	using Maui.Models;
13:17:16:521	using System.Drawing;
13:17:16:521	using Microsoft.UI.Xaml.Controls;
13:17:16:521	using System.Windows.Input;
13:17:16:521	
13:17:16:521	
13:17:16:521	#if IOS || ANDROID || MACCATALYST
13:17:16:521	using Microsoft.Maui.Graphics.Platform;
13:17:16:521	#elif WINDOWS
13:17:16:521	using Microsoft.Maui.Graphics.Win2D;
13:17:16:521	using IImage = Microsoft.Maui.Graphics.IImage;
13:17:16:521	#endif
13:17:16:521	
13:17:16:521	namespace Maui;
13:17:16:521	
13:17:16:521	[CURRENT LINE WITH CURSOR]
13:17:16:521	public partial class MainPage : ContentPage
13:17:16:521	[CURRENT LINE WITH CURSOR END]
13:17:16:521	{
13:17:16:521		
			// User omits this part of log.
13:17:16:521	}
13:17:16:521	
13:17:16:521	```
13:17:16:521	[CURRENT DOCUMENT CODE SELECTED BY THE DEVELOPER END]
13:17:16:521	<|endofprompt|>
13:17:16:521	
13:17:16:521	
13:17:16:521	request: What does Console.WriteLine() do?
13:17:16:521	function: 
13:17:16:522	[Conversations Verbose] [CopilotClient] Sending chat completions with 1 messages and total length 4489.
13:17:16:522	[Conversations Verbose] [CopilotClient] {"model":"gpt-3.5-turbo","messages":[{"role":"user","content":"A software developer is using an AI chatbot in a code editor. \r\nThe developer added the following request to the chat and your goal is to select a function to perform the request:\r\n[REQUEST]\r\nWhat does Console.WriteLine() do?\r\n[REQUEST END]\r\n\r\nTo select the function follow these rules:\r\n1. Select only from [AVAILABLE FUNCTIONS] - do not create new functions.\r\n2. Select the MOST applicable function that is best suited to solve the given request.\r\n3. Select only one function. \r\n4. If in doubt between the Explain and the Answer functions, only choose the Explain function if you need the developer\u0027s code as context to answer the request. Otherwise, choose the Answer function. \r\n5. If in doubt, use the last request to evaluate whether the current request is a follow-up request and then select the appropriate function.\r\n6. If there is no obvious function that can satisfy the user\u0027s request select the Answer function.\r\n\r\nHere are the available functions: \r\n[AVAILABLE FUNCTIONS]\r\n  Answer:\r\n    description: Answer a developer request related to a software development topic. It does not require any additional context.\r\n  Explain:\r\n    description: Answer a developer request that is specific to the developer\u0027s code. It requires the code context available in the code editor.\r\n  Fix:\r\n    description: Fix errors or issues in code.\r\n  Generate:\r\n    description: Generate new code that abides by a developer request.\r\n  GenerateTest:\r\n    description: Generate test cases for code given a natural language description.\r\n  Modify:\r\n    description: Modify/Document existing code to abide by the given developer request.\r\n  Optimize:\r\n    description: Improve running time of code.\r\n\r\n[END AVAILABLE FUNCTIONS]\r\n\r\nHere are some examples to make the instructions clearer:\r\n---\r\nExample 0\r\nrequest: Give me an example of XYZ\r\nfunction: Answer;\r\nrequest: How do I do XYZ?\r\nfunction: Answer;\r\nrequest: Provide insight on something unrelated to the current document.\r\nfunction: Answer;\r\n---\r\nExample 1\r\nrequest: What is this doing?\r\nfunction: Explain;\r\nrequest: Why is this behaving in a given way?\r\nfunction: Explain;\r\n---\r\nExample 2\r\nrequest: Fix this error\r\nfunction: Fix;\r\n---\r\nExample 3\r\nrequest: Add a method\r\nfunction: Generate;\r\nrequest: Write code that does XYZ\r\nfunction: Generate;\r\n---\r\nExample 4\r\nrequest: Add tests\r\nfunction: GenerateTest;\r\n---\r\nExample 5\r\nrequest: Rewrite code\r\nfunction: Modify;\r\nrequest: Document this\r\nfunction: Modify;\r\n---\r\nExample 6\r\nrequest: Improve performance\r\nfunction: Optimize;\r\n\r\n\r\n[CURRENT DOCUMENT CODE SELECTED BY THE DEVELOPER]\r\n\u0060\u0060\u0060\r\nusing System.Collections.ObjectModel;\r\nusing Maui.Models;\r\nusing System.Drawing;\r\nusing Microsoft.UI.Xaml.Controls;\r\nusing System.Windows.Input;\r\n\r\n\r\n#if IOS || ANDROID || MACCATALYST\r\nusing Microsoft.Maui.Graphics.Platform;\r\n#elif WINDOWS\r\nusing Microsoft.Maui.Graphics.Win2D;\r\nusing IImage = Microsoft.Maui.Graphics.IImage;\r\n#endif\r\n\r\nnamespace Maui;\r\n\r\n[CURRENT LINE WITH CURSOR]\r\npublic partial class MainPage : ContentPage\r\n[CURRENT LINE WITH CURSOR END]\r\n{...User omits this part of log...}\r\n\r\n\u0060\u0060\u0060\r\n[CURRENT DOCUMENT CODE SELECTED BY THE DEVELOPER END]\r\n\u003C|endofprompt|\u003E\r\n\r\n\r\nrequest: What does Console.WriteLine() do?\r\nfunction: "}],"temperature":0,"top_p":0,"n":10,"stream":true,"stop":[";"],"max_tokens":8,"presence_penalty":0,"frequency_penalty":0,"logit_bias":{"16533":100,"849":100,"21435":100,"27048":100,"32215":100,"2323":100,"45527":100,"22078":100,"12117":100,"26":100,"198":100}}
13:17:16:823	[Conversations Verbose] [CopilotClient] Received headers in 333. Azureml-Model-Deployment: x31dbc412c159
13:17:16:823	Content-Security-Policy: default-src 'none'; sandbox
13:17:16:823	Openai-Processing-Ms: 81.5893
13:17:16:823	Strict-Transport-Security: max-age=31536000
13:17:16:823	X-Request-ID: 0bc25570-4256-4780-9688-01c93a550ce2
13:17:16:823	Date: Mon, 02 Oct 2023 17:17:15 GMT
13:17:16:823	Transfer-Encoding: chunked
13:17:16:823	
13:17:16:881	[Conversations Verbose] [CopilotClient] Reached end of stream and saw expected end marker. Read 0 characters from 0 tokens.
13:17:16:881	[Conversations Verbose] [CopilotClient] AnswerAnswerAnswerAnswerAnswerAnswerAnswerAnswerAnswerAnswer, , , , , , , , , 
13:17:16:881	[Conversations Verbose] [CopilotClient] Resolved multiple responses. Picking the one that occurs the most: AnswerAnswerAnswerAnswerAnswerAnswerAnswerAnswerAnswerAnswer (1)
13:17:16:881	[Conversations Verbose] [CopilotClient] Duration: 354
13:17:16:881	[Conversations Verbose] [CopilotClient] Raw response for CorrelationId 0bc25570-4256-4780-9688-01c93a550ce2: Status: stop
13:17:16:881	AnswerAnswerAnswerAnswerAnswerAnswerAnswerAnswerAnswerAnswer
13:17:16:881	[Conversations Verbose] [CopilotClient] Selected: AnswerAnswerAnswerAnswerAnswerAnswerAnswerAnswerAnswerAnswer

[apoklonsky]

This is the exact problem that I've got on my machine too

[robindegen]

Same here. The log mentions that copilot chat is enabled and that it got a token. Then it just keeps telling me "There was a problem". I am logged in under accounts. Regular copilot code completion works fine.

[johnnycnm]

I'm also having the same issue today. I've reinstalled the extensions. Repaired VS 2022 17.7.4. Logged in/out and removed/re-added github accounts.

[johnnycnm]

These steps didn't work earlier. But I just logged back in to test and it seems to be working now.

[cdiggs123]

I am also having the same issue. I have reinstalled the exstensions as well and repaired VS 2022.

[robindegen]

Did that help though? Or is it still broken?

[soyfrien]

We have updated our services, and the issue should be resolved. Thank you for reporting. If you encounter this again, please file a new issue.

Peter [MSFT]

https://developercommunity.visualstudio.com/t/Github-copilot-chat-dont-answer--There/10481868?q=%E2%80%9Ccopilot+chat%E2%80%9D+%E2%80%9Cthere+was+a+problem%E2%80%9D

[improwise]

This problem still remain and about half of my attempts to use CoPilot in VS2022 ends up with this problem.

[dyrone]