🔎 GitHub Mobile sign in & troubleshooting guide

[kangarruu]

Signing in, switching, and signing out of accounts

You can sign into GitHub Mobile with all GitHub.com account types, including GitHub Enterprise Cloud and Enterprise Managed Users (EMUs), as well as all GitHub Enterprise Server users running GHES 3.2+. ¹

When you sign in for the first time, you'll be presented with a screen where you can choose to sign in with a GitHub.com or GitHub Enterprise Server account.

Interacting with the account switcher

After your initial sign-in, you can log in with additional accounts by long-pressing the Profile tab at the bottom of the app or by navigating to Profile > Settings > Accounts to bring up the account switcher. From there, you can tap Add Account and proceed with the regular login process.

To manually swap between accounts, return to the account switcher and tap on the desired account. Similarly, to sign out of an account, return to the account switcher, tap Edit, then either the sign out icon or Sign out of all accounts.

The account switcher will indicate which accounts are Enterprise Server accounts, and include the notification count for each account at a glance.

When you're logged into multiple accounts, the app will also show you which account you're using to view, comment, or interact with all content, including push notifications, UI in comments and in the tab bar, and informative popups from URLs that open within GitHub Mobile.

Troubleshooting the login flow

Occasionally, you may experience unexpected issues while attempting to log in. Here are some tips and guidelines for troubleshooting common sign-in issues:

Make sure that you have the latest version of the GitHub mobile app installed on your device.

To ensure you’re always on the latest available version of GitHub Mobile, enable auto updates in the Google Play Store or App Store.

Check your browser's capabilities and settings.

Some browsers have custom settings to allow app links to open outside the browser. These settings may be disabled by default, and need to be actively turned on. There some instances where these settings may also cause redirection to GitHub Mobile when trying to log in or out of GitHub.com in your browser. This loop can be interrupted by adjusting your browser settings for opening links in apps to 'ask before opening'. Here's how you can do this:

Open your default/preferred browser. Scroll through the available settings to see if there is a toggle to open supported links. The process may vary depending on the browser you're using.

For example, on Android devices:

In Firefox, this setting is under Advanced > Open links in apps > Ask before opening.

In Brave, this setting is in Brave Shields & Privacy > Allow app links to open in apps outside of Brave.

Changing this setting to ask before opening will prompt for your permission before it opens a link in an app. When a dialog box appears, asking if you want to open the link in the GitHub Mobile app or stay in the browser, choosing to stay in the browser will avoid a redirection loop.

Note

If your default browser does not have similar settings, try logging in using a different browser to see if the issue persists.

Try clearing the cache and cookies of your browser and the GitHub app.

Check if there are any updates available for your browser or device.

Footnotes

1. Connecting to version 3.2 of GitHub Enterprise Server will be removed in a future release of GitHub Mobile. ↩

[Asiachanel]

Good project

[Armaan533]

I am having issues with the redirecting part. Idk why the browser isn't redirecting me back to the app even when I click on the link. When I try to close the web page, it doesn't actually sign me in.

[Puciola]

Potrakyuke was tym samym co wy mnie

[Dew0Tgx]

I am having issues with the redirecting part. Idk why the browser isn't redirecting me back to the app even when I click on the link. When I try to close the web page, it doesn't actually sign me in.

[kangarruu]

Hi @Dew0Tgx, thanks for writing about your experience. If you have checked your browser settings and are still experiencing issues could you kindly open a new discussion https://github.com/orgs/community/discussions/new?category=mobile and provide additional information about your workflow so we can investigate further? It would be helpful to know details like what version of GitHub Mobile are you using, your Android version & browser type etc.

[TheStarAlight]

I successfully signed in and followed the redirection back to the Github app, but it showed there's an error and the login is not completed. So what's wrong? I opened the login link in Edge.

[kangarruu]

Hi @TheStarAlight, are you still running into this issue? If so could you kindly open a new discussion https://github.com/orgs/community/discussions/new?category=mobile and provide your GitHub Mobile and Android versions so we can investigate further?

[TheStarAlight]

Thank you very much! I succeeded logining in after some trials, but I cannot recall the details. I'll seek for help if I have problems in the future :D

[eangkeat299]

ចុចលើផ្នែកដកចេញ ដើម្បីដាក់វាចូលទៅក្នុងប្រអប់អត្ថបទ។ប្រើរូបតំណាងកែសម្រួល ដើម្បីខ្ទាស់ បញ្ចូល ឬលុបផ្នែកដកចេញ។ចុចលើផ្នែកដកចេញឱ្យជាប់ ដើម្បីខ្ទាស់វា។ ផ្នែកដកចេញដែលបានដកខ្ទាស់នឹងត្រូវលុប បន្ទាប់ពីរយៈពេល 1 ម៉ោង។ប្រើរូបតំណាងកែសម្រួល ដើម្បីខ្ទាស់ បញ្ចូល **ឬលុបផ្នែកដកចេញ។ចុចលើផ្នែកដកចេញ** ដើម្បីដាក់វាចូលទៅក្នុងប្រអប់អត្ថបទ។

[nic-info]

what's the fu** PITA login process not working on the GitHub apps on Android device... ?? No issue from login web interface, chrome, firefox , but not working at all in GitHub apps even if redirection to chrome it's not working at all....

[nic-info]

Up!!!!

Take action and fix issues!!

[kangarruu]

Hi @nic-info, thanks for writing about your experience. We’re sorry you’re running into trouble. If you’re still experiencing issues could you kindly open a new discussion https://github.com/orgs/community/discussions/new?category=mobile and provide additional information about your workflow so we can investigate further? It would be helpful to know details like what version of GitHub Mobile are you using, your Android version & browser type etc.

[Armaan533]

I think I found the problem. The problem is in the redirecting link. My browser (Brave) doesn't accept it as a correct link for github app.

[kangarruu]

Hi @Armaan533, thanks for sharing your experience. I’m glad this issue was resolved for you and you were able to login successfully!

[Armaan533]

Actually I wasn't able to login. It still doesn't redirect me to the app even though the webpage is opened in the browser of app

[kangarruu]

Hi @Armaan533 would you please confirm that Brave Shields & Privacy > Allow app links to open in apps outside of Brave is turned on in your Brave browser settings?

[Armaan533]

Thanks alot @kangarruu!! It worked

[rahulpachange]

How to change username

[rahulpachange]

How to change username

Please let me know

[hefengbao]

Screenrecorder-2023-11-25-12-35-55-117.mp4

[kangarruu]

Hi @hefengbao, we're sorry you're having trouble signing in. If you’re still experiencing issues could you kindly open a new discussion https://github.com/orgs/community/discussions/new?category=mobile and provide additional information about your workflow so we can investigate further? It would be helpful to know details like what version of GitHub Mobile are you using, your Android version, browser type etc, as well as what steps you took to get to this state.

[kangarruu]

Thank you for being part of the GitHub Mobile community and for reading this discussion! We hope this resource provides helpful guidance and troubleshooting steps to help get you up and running quickly.

If you’re having difficulty signing in after reviewing this post, kindly open a new discussion in the mobile category so we can ensure your comments are seen and addressed. To help us respond effectively, please provide a description of your workflow and blockers, including details such as what steps you took, your GitHub Mobile & OS versions, browser type etc.

💟 Thank you for patience and understanding 💟

[Mihlayonke]

I have a same problem too.

[vensturn]

This is still not helping me sign in..

[kangarruu]

@vensturn we're sorry you're having trouble signing in. As discussed above, if you need additional assistance please open a new discussion in the mobile category and provide some more information such as what version of GitHub Mobile are you using, your Android version, browser type and other helpful details about your workflow so that we could further help you troubleshoot!

[Praiseoluwasakin]

This is what happened to my GitHub when I tried signing up to my GitHub mobile

What am I supposed to do??

[kangarruu]

We're sorry you're having trouble signing in. As discussed above, if you need additional assistance please open a new discussion in the mobile category and provide some more information such as what version of GitHub Mobile are you using, your Android version, browser type and other helpful details about your workflow so that we could further help you troubleshoot!

[imjiangjun]

Why do you design like this? Why can't I log in directly on the app and instead redirect through Chrome? Problems easily happen during the process of redirecting. This design is too strange and hard to use.

[nightznero]

idk. since 2024 app is unusable,something went wrong now,after reinstall cuz ok maybe its my fault...i cant even log in :) If the app doesnt work for past 3months why do u even held her in app store,reject app maintains projecr and force people to use site or FIX THE APP cuz idk how long app can be unusable its kind of unfunny joke

[kangarruu]

@nightznero we're sorry you're having trouble signing in. As discussed above, if you need additional assistance please open a new discussion in the mobile category and provide some more information such as what version of GitHub Mobile are you using, your Android version, browser type and other helpful details about your workflow so that we could further help you troubleshoot! We'd love to help you resolve this issue.

[Lizet6]

Iniciar sesión, cambiar y cerrar sesión en cuentas

Puedes iniciar sesión en GitHub Mobile con todos los tipos de cuentas de GitHub.com, incluidos GitHub Enterprise Cloud y Enterprise Managed Users (EMU), así como todos los usuarios de GitHub Enterprise Server que ejecutan GHES 3.2+. 1

Cuando inicies sesión por primera vez, se te presentará una pantalla donde podrás elegir iniciar sesión con una cuenta de GitHub.com o GitHub Enterprise Server.

Interactuar con el conmutador de cuentas

Después de su inicio de sesión inicial, puede iniciar sesión con cuentas adicionales manteniendo presionada la pestaña Perfil en la parte inferior de la aplicación o navegando a Perfil > Configuración > Cuentas para abrir el selector de cuentas. Desde allí, puede tocar Agregar cuenta y continuar con el proceso de inicio de sesión habitual.

Para intercambiar manualmente entre cuentas, regrese al selector de cuentas y toque la cuenta deseada. De manera similar, para cerrar sesión en una cuenta, regrese al selector de cuentas, toque Editar y luego el ícono de cerrar sesión o Cerrar sesión en todas las cuentas .

El conmutador de cuentas indicará qué cuentas son cuentas de Enterprise Server e incluirá el recuento de notificaciones para cada cuenta de un vistazo.

Cuando inicia sesión en varias cuentas, la aplicación también le mostrará qué cuenta está usando para ver, comentar o interactuar con todo el contenido, incluidas las notificaciones automáticas, la interfaz de usuario en los comentarios y en la barra de pestañas, y ventanas emergentes informativas de las URL. que se abren dentro de GitHub Mobile.

Solución de problemas del flujo de inicio de sesión

Ocasionalmente, puede experimentar problemas inesperados al intentar iniciar sesión. A continuación se ofrecen algunos consejos y pautas para solucionar problemas comunes de inicio de sesión:

Asegúrese de tener instalada la última versión de la aplicación móvil GitHub en su dispositivo.

Para asegurarse de tener siempre la última versión disponible de GitHub Mobile, habilite las actualizaciones automáticas en Google Play Store o App Store .

Check your browser's capabilities and settings.

Some browsers have custom settings to allow app links to open outside the browser. These settings may be disabled by default, and need to be actively turned on. There some instances where these settings may also cause redirection to GitHub Mobile when trying to log in or out of GitHub.com in your browser. This loop can be interrupted by adjusting your browser settings for opening links in apps to 'ask before opening'. Here's how you can do this:

Open your default/preferred browser. Scroll through the available settings to see if there is a toggle to open supported links. The process may vary depending on the browser you're using.

For example, on Android devices:

In Firefox, this setting is under Advanced > Open links in apps > Ask before opening.

In Brave, this setting is in Brave Shields & Privacy > Allow app links to open in apps outside of Brave.

Changing this setting to ask before opening will prompt for your permission before it opens a link in an app. When a dialog box appears, asking if you want to open the link in the GitHub Mobile app or stay in the browser, choosing to stay in the browser will avoid a redirection loop.

Note

If your default browser does not have similar settings, try logging in using a different browser to see if the issue persists.

Try clearing the cache and cookies of your browser and the GitHub app.

Check if there are any updates available for your browser or device.

Footnotes

1. Connecting to version 3.2 of GitHub Enterprise Server will be removed in a future release of GitHub Mobile. ↩

[time3864]

Not working as of today