Can't change billing address

[MadL1me]

Hi!

Today I'm decided I want to support github library as sponsor. But because I'm was located in Russia, and it has US restrictions, because of my billing address, I cant be sponsor. I didn't find any way to change my billing address. It is possible for me to do so? Thank you

[mattbartley]

You should be able to edit your billing info here: https://github.com/settings/billing/payment_information

[vusty]

It is impossible to change Billing information, there is no "Edit" button

[nazero3]

I am in turkey and there is no edit button

[arseniy-nikitochkin]

I have the same problem. Billing address change is blocked, because my previous location was Russian Federation. Am I discriminated just for being born in Russia, no matter what country I live now? That's kinda humiliating, not to say insulting.😔

[SourceSurfer]

Согласен, тоже переехал и не работает, изменить нельзя

[atlassian-me]

Can't change mine either (no edit button) and I'm in California.

[l11ama]

Good day! I can't change my billing information because I had billing address in Russian Federation. I don't live in Russia anymore and don't pay any taxes there. Also I submitted this form https://airtable.com/shrGBcceazKIoz6pY and I still haven't received a response. I don't know how to solve my problem and where should I leave this request. Hope you can help me. Otherwise it's a discrimination by your company.

Thank you!

[justerror]

Maybe you received a decision on the individual appellation after a month? I wonder if this procedure works at all.

[l11ama]

No, I haven't received any response after almost two months.

[codingjerk]

Any changes after 1 year?

[Miskamyasa]

[l11ama]

No, still nothing. I've had to use new account for Copilot..

[dremdem]

Was someone able to solve the problem? I am even already a citizen of another country and cannot use Copilot because of this problem.

Yes, I made a ticket, described a problem, and then the support solved the issue. So, I changed my billing info, assigned a new card and start using copilot whoaaa :)

[PadowYT2]

Hey, is this still not solved I guess? Same thing with me, lived in Russia, but no longer do, I moved out. Also locking all payments in Russia is really not necessary, you could just block Russian Cards, that's it

[PadowYT2]

Also to note - I've never been to Crimea, Donetsk & Luhansk. Only near Crimea (Sochi), Moscow & Siberia, and some other regions like Novosibirsk. And as stated under GitHub and Trade Controls those are the Russian regions only blocked, means every other region should be fine to buy stuff on Github

[sinbadxiii]

I join the problem :(

[jose8109]

help os falta

[jose8109]

is my personal money and my fone

[dremdem]

The same here. Can't change my billing info. Help please @github guys.

[dremdem]

I made an issue, described a problem, and then the support solved the issue. So, I changed my billing info, assigned a new card and start using copilot whoaaa :)

[l11ama]

Could you share where exactly you made an issue? And how long was the responding period?

[dremdem]

1. Go to support
2. Billing problems
3. Describe the issue

how long

1 day

[PadowYT2]

@MadL1me mark as solved this, I guess

[Miskamyasa]

I wrote to support. Attached image with my new GovID and voala. Payment is enabled again. Everything took 2 days

[arturheath]

i'll join the problem too in case it'll have a solution one day.
have to say to @github it's a shame you guys don't let people change their billing info

[Miskamyasa]

[codingjerk]

Discrimination based on billing address

[nazero3]

exactly

[cm4ker]

I have the same problem. I opened a ticket more than 2 weeks ago =(

[glebignatieff]

+1 opened a ticket.

[Schum-io]

I have the same problem, ticket still open

[Tusenka]

Have the same issuue

[jose8109]

Ayuda hackeado en las billeteras virtuales help

[n-1-k-0-l-a-y]

had the same problem (previous ru address and not being able to change it) but made a ticket and GitHub support solved it in 3 days !

[predmaxim]

Можете подробнее описать что было и что сделали?

[jose8109]

Jose Luis Ovalle

…

On Tue, Sep 26, 2023, 10:09 Mark ***@***.***> wrote: Согласен, тоже переехал и не работает, изменить нельзя — Reply to this email directly, view it on GitHub <#39740 (reply in thread)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BATJC75ME3GJC5MONFL72ILX4LHY3ANCNFSM6AAAAAASHWITDM> . You are receiving this because you commented.Message ID: ***@***.***>

[nazero3]

+1 I dont know why this is marked answered

[Salvehn]

Same here, changed payment info, but billing info is unchangeable

[spaytac]

Update: Support solved my problem within 24 hours. After a reset of my billing information, I was able to add them again - correctly this time 😄
What I have witnessed: Auto-Fill functionality (chrome, in my case) will fill most of the Data correctly. Except for Country, in my case, Germany was auto-filled into the state/region Field.

I have the same problem. Never was in or near Belarus. Yesterday, I wanted to try Github Copilot. I had no billing profile, so I needed to create one. I used my browser's autofill functionality, checked the form briefly - never had problems until yesterday - and added my credit card as a payment method. I got a message (something similar to the following): "This functionality needs to be validated if you can use it.". This is because of adding payment information the first time. I thought.

Five minutes later, I received an email titled "Github and Trace Controls." I then realized that something had gone wrong. I checked my profile, and there it was, "Belarus". After realizing I would not solve this problem alone, I created a ticket. Now I am waiting.

[AZProductions]

I accidentally selected the wrong country when buying github pro for teams, and now my billing info is locked.

Edit: Support messaged me back, reset the billing info, and everything is back to normal!

[Doppelganger24]

I have the same problem, ticket still open

[ljw-struggle]

Is the problem solved?

[Roboyaroslava]

I wrote in support and still wait now...Hope Github support can reset billing information. Maybe in future they can developed special form for this situation, because I think it's frequently problem now..