Error sending telemetry due to Kerberos issues #112146

ryorke1 · 2024-03-11T16:18:46Z

ryorke1
Mar 11, 2024

Select Topic Area

Question

Body

Good day,

I am currently using GitHub Copilot Enterprise however I am having a really weird issue when connecting to copilot through a proxy. I am currently using vscode (v1.87.1) with the github copilot extension (v1.172.0) and running on a Mac M1. When I first open VS Code, I am able to use Code Suggestions and Chat without issue through the proxy however after a few minutes, the github extension attempts to send telemetry but then ends up failing due to some keberos issue. We aren't using keberos however there doesn't seem to be a way to tell the telemetry configurations to not detect this either. As soon as this error occurs it breaks the ability for copilot to communicate any longer and the only way to fix it is to restart the editor. Below is a few things I have tried as well to resolve this issue. Has anyone else experienced this issue and know of any fixes?

Things I have tried to resolve issue:

Verified everything works off proxy
Removed .vscode folder and started with a fresh instance of VSCode and extensions
Run VSCode from a shell setting proxy environment variables including the no_proxy instance
Tested with other users who are also experience same issue.

GitHub Copilot Error Log

2024-03-11 11:03:57.811 [info] [fetcher] Using Helix fetcher.
2024-03-11 11:03:57.811 [info] [code-referencing] Public code references are enabled.
2024-03-11 11:05:22.641 [info] [fetcher] Using Helix fetcher.
2024-03-11 11:05:22.641 [info] [code-referencing] Public code references are enabled.
2024-03-11 11:05:37.784 [error] [default] Error sending telemetry FetchError:  Miscellaneous failure (see text): Server (krbtgt/[email protected]) unknown while looking up 'HTTP/[email protected]' (cached result, timeout in 960 sec)
    at fetch (/Users/user/.vscode/extensions/github.copilot-1.172.0/node_modules/@adobe/helix-fetch/src/fetch/index.js:99:11)
    at cachingFetch (/Users/user/.vscode/extensions/github.copilot-1.172.0/node_modules/@adobe/helix-fetch/src/fetch/index.js:288:16)
    at Wj.fetch (/Users/user/.vscode/extensions/github.copilot-1.172.0/lib/src/network/helix.ts:78:22) {
  type: 'system',
  _name: 'FetchError',
  code: undefined,
  errno: undefined,
  erroredSysCall: undefined
}
2024-03-11 11:07:33.464 [error] [ghostText] Error on ghost text request: FetchError:  Miscellaneous failure (see text): Server (krbtgt/[email protected]) unknown while looking up 'HTTP/[email protected]' (cached result, timeout in 844 sec)
    at fetch (/Users/user/.vscode/extensions/github.copilot-1.172.0/node_modules/@adobe/helix-fetch/src/fetch/index.js:99:11)
    at cachingFetch (/Users/user/.vscode/extensions/github.copilot-1.172.0/node_modules/@adobe/helix-fetch/src/fetch/index.js:288:16)
    at Wj.fetch (/Users/user/.vscode/extensions/github.copilot-1.172.0/lib/src/network/helix.ts:78:22)
    at aN.fetchWithParameters (/Users/user/.vscode/extensions/github.copilot-1.172.0/lib/src/openai/fetch.ts:429:26)
    at aN.fetchAndStreamCompletions (/Users/user/.vscode/extensions/github.copilot-1.172.0/lib/src/openai/fetch.ts:322:26)
    at genericGetCompletionsFromNetwork (/Users/user/.vscode/extensions/github.copilot-1.172.0/lib/src/ghostText/ghostText.ts:150:21)
    at getGhostText (/Users/user/.vscode/extensions/github.copilot-1.172.0/lib/src/ghostText/ghostText.ts:699:23)
    at calculateInlineCompletions (/Users/user/.vscode/extensions/github.copilot-1.172.0/extension/src/ghostText/ghostText.ts:167:20)
    at provideInlineCompletions (/Users/user/.vscode/extensions/github.copilot-1.172.0/extension/src/ghostText/ghostText.ts:285:18)
    at jR.provideInlineCompletionItems (/Users/user/.vscode/extensions/github.copilot-1.172.0/extension/src/ghostText/ghostText.ts:313:27)
    at B.provideInlineCompletions (/Applications/Visual Studio Code.app/Contents/Resources/app/out/vs/workbench/api/node/extensionHostProcess.js:150:110805) {
  type: 'system',
  _name: 'FetchError',
  code: undefined,
  errno: undefined,
  erroredSysCall: undefined
}
2024-03-11 11:07:33.552 [error] [ghostText] Error on ghost text request: FetchError:  Miscellaneous failure (see text): Server (krbtgt/[email protected]) unknown while looking up 'HTTP/[email protected]' (cached result, timeout in 844 sec) (negative cache)
    at fetch (/Users/user/.vscode/extensions/github.copilot-1.172.0/node_modules/@adobe/helix-fetch/src/fetch/index.js:99:11)
    at cachingFetch (/Users/user/.vscode/extensions/github.copilot-1.172.0/node_modules/@adobe/helix-fetch/src/fetch/index.js:288:16)
    at Wj.fetch (/Users/user/.vscode/extensions/github.copilot-1.172.0/lib/src/network/helix.ts:78:22)
    at aN.fetchWithParameters (/Users/user/.vscode/extensions/github.copilot-1.172.0/lib/src/openai/fetch.ts:429:26)
    at aN.fetchAndStreamCompletions (/Users/user/.vscode/extensions/github.copilot-1.172.0/lib/src/openai/fetch.ts:322:26)
    at genericGetCompletionsFromNetwork (/Users/user/.vscode/extensions/github.copilot-1.172.0/lib/src/ghostText/ghostText.ts:150:21)
    at getGhostText (/Users/user/.vscode/extensions/github.copilot-1.172.0/lib/src/ghostText/ghostText.ts:699:23)
    at calculateInlineCompletions (/Users/user/.vscode/extensions/github.copilot-1.172.0/extension/src/ghostText/ghostText.ts:167:20)
    at provideInlineCompletions (/Users/user/.vscode/extensions/github.copilot-1.172.0/extension/src/ghostText/ghostText.ts:285:18)
    at jR.provideInlineCompletionItems (/Users/user/.vscode/extensions/github.copilot-1.172.0/extension/src/ghostText/ghostText.ts:313:27)
    at B.provideInlineCompletions (/Applications/Visual Studio Code.app/Contents/Resources/app/out/vs/workbench/api/node/extensionHostProcess.js:150:110805) {
  type: 'system',
  _name: 'FetchError',
  code: undefined,
  errno: undefined,
  erroredSysCall: undefined
}
2024-03-11 11:07:37.925 [error] [ghostText] Error on ghost text request: FetchError:  Miscellaneous failure (see text): Server (krbtgt/[email protected]) unknown while looking up 'HTTP/[email protected]' (cached result, timeout in 844 sec) (negative cache)
    at fetch (/Users/user/.vscode/extensions/github.copilot-1.172.0/node_modules/@adobe/helix-fetch/src/fetch/index.js:99:11)
    at cachingFetch (/Users/user/.vscode/extensions/github.copilot-1.172.0/node_modules/@adobe/helix-fetch/src/fetch/index.js:288:16)
    at Wj.fetch (/Users/user/.vscode/extensions/github.copilot-1.172.0/lib/src/network/helix.ts:78:22)
    at aN.fetchWithParameters (/Users/user/.vscode/extensions/github.copilot-1.172.0/lib/src/openai/fetch.ts:429:26)
    at aN.fetchAndStreamCompletions (/Users/user/.vscode/extensions/github.copilot-1.172.0/lib/src/openai/fetch.ts:322:26)
    at genericGetCompletionsFromNetwork (/Users/user/.vscode/extensions/github.copilot-1.172.0/lib/src/ghostText/ghostText.ts:150:21)
    at getGhostText (/Users/user/.vscode/extensions/github.copilot-1.172.0/lib/src/ghostText/ghostText.ts:699:23)
    at calculateInlineCompletions (/Users/user/.vscode/extensions/github.copilot-1.172.0/extension/src/ghostText/ghostText.ts:167:20)
    at provideInlineCompletions (/Users/user/.vscode/extensions/github.copilot-1.172.0/extension/src/ghostText/ghostText.ts:285:18)
    at jR.provideInlineCompletionItems (/Users/user/.vscode/extensions/github.copilot-1.172.0/extension/src/ghostText/ghostText.ts:313:27)
    at B.provideInlineCompletions (/Applications/Visual Studio Code.app/Contents/Resources/app/out/vs/workbench/api/node/extensionHostProcess.js:150:110805) {
  type: 'system',
  _name: 'FetchError',
  code: undefined,
  errno: undefined,
  erroredSysCall: undefined
}
2024-03-11 11:07:38.199 [error] [ghostText] Error on ghost text request: FetchError:  Miscellaneous failure (see text): Server (krbtgt/[email protected]) unknown while looking up 'HTTP/[email protected]' (cached result, timeout in 844 sec) (negative cache)
    at fetch (/Users/user/.vscode/extensions/github.copilot-1.172.0/node_modules/@adobe/helix-fetch/src/fetch/index.js:99:11)
    at cachingFetch (/Users/user/.vscode/extensions/github.copilot-1.172.0/node_modules/@adobe/helix-fetch/src/fetch/index.js:288:16)
    at Wj.fetch (/Users/user/.vscode/extensions/github.copilot-1.172.0/lib/src/network/helix.ts:78:22)
    at aN.fetchWithParameters (/Users/user/.vscode/extensions/github.copilot-1.172.0/lib/src/openai/fetch.ts:429:26)
    at aN.fetchAndStreamCompletions (/Users/user/.vscode/extensions/github.copilot-1.172.0/lib/src/openai/fetch.ts:322:26)
    at genericGetCompletionsFromNetwork (/Users/user/.vscode/extensions/github.copilot-1.172.0/lib/src/ghostText/ghostText.ts:150:21)
    at getGhostText (/Users/user/.vscode/extensions/github.copilot-1.172.0/lib/src/ghostText/ghostText.ts:699:23)
    at calculateInlineCompletions (/Users/user/.vscode/extensions/github.copilot-1.172.0/extension/src/ghostText/ghostText.ts:167:20)
    at provideInlineCompletions (/Users/user/.vscode/extensions/github.copilot-1.172.0/extension/src/ghostText/ghostText.ts:285:18)
    at jR.provideInlineCompletionItems (/Users/user/.vscode/extensions/github.copilot-1.172.0/extension/src/ghostText/ghostText.ts:313:27)
    at B.provideInlineCompletions (/Applications/Visual Studio Code.app/Contents/Resources/app/out/vs/workbench/api/node/extensionHostProcess.js:150:110805) {
  type: 'system',
  _name: 'FetchError',
  code: undefined,
  errno: undefined,
  erroredSysCall: undefined
}
2024-03-11 11:07:38.409 [error] [ghostText] Error on ghost text request: FetchError:  Miscellaneous failure (see text): Server (krbtgt/[email protected]) unknown while looking up 'HTTP/[email protected]' (cached result, timeout in 844 sec) (negative cache)
    at fetch (/Users/user/.vscode/extensions/github.copilot-1.172.0/node_modules/@adobe/helix-fetch/src/fetch/index.js:99:11)
    at cachingFetch (/Users/user/.vscode/extensions/github.copilot-1.172.0/node_modules/@adobe/helix-fetch/src/fetch/index.js:288:16)
    at Wj.fetch (/Users/user/.vscode/extensions/github.copilot-1.172.0/lib/src/network/helix.ts:78:22)
    at aN.fetchWithParameters (/Users/user/.vscode/extensions/github.copilot-1.172.0/lib/src/openai/fetch.ts:429:26)
    at aN.fetchAndStreamCompletions (/Users/user/.vscode/extensions/github.copilot-1.172.0/lib/src/openai/fetch.ts:322:26)
    at genericGetCompletionsFromNetwork (/Users/user/.vscode/extensions/github.copilot-1.172.0/lib/src/ghostText/ghostText.ts:150:21)
    at getGhostText (/Users/user/.vscode/extensions/github.copilot-1.172.0/lib/src/ghostText/ghostText.ts:699:23)
    at calculateInlineCompletions (/Users/user/.vscode/extensions/github.copilot-1.172.0/extension/src/ghostText/ghostText.ts:167:20)
    at provideInlineCompletions (/Users/user/.vscode/extensions/github.copilot-1.172.0/extension/src/ghostText/ghostText.ts:285:18)
    at jR.provideInlineCompletionItems (/Users/user/.vscode/extensions/github.copilot-1.172.0/extension/src/ghostText/ghostText.ts:313:27)
    at B.provideInlineCompletions (/Applications/Visual Studio Code.app/Contents/Resources/app/out/vs/workbench/api/node/extensionHostProcess.js:150:110805) {
  type: 'system',
  _name: 'FetchError',
  code: undefined,
  errno: undefined,
  erroredSysCall: undefined
}
2024-03-11 11:07:38.429 [error] [default] Error sending telemetry FetchError:  Miscellaneous failure (see text): Server (krbtgt/[email protected]) unknown while looking up 'HTTP/[email protected]' (cached result, timeout in 844 sec) (negative cache)
    at fetch (/Users/user/.vscode/extensions/github.copilot-1.172.0/node_modules/@adobe/helix-fetch/src/fetch/index.js:99:11)
    at cachingFetch (/Users/user/.vscode/extensions/github.copilot-1.172.0/node_modules/@adobe/helix-fetch/src/fetch/index.js:288:16)
    at Wj.fetch (/Users/user/.vscode/extensions/github.copilot-1.172.0/lib/src/network/helix.ts:78:22) {
  type: 'system',
  _name: 'FetchError',
  code: undefined,
  errno: undefined,
  erroredSysCall: undefined
}
2024-03-11 11:07:53.381 [error] [default] Error sending telemetry FetchError:  Miscellaneous failure (see text): Server (krbtgt/[email protected]) unknown while looking up 'HTTP/[email protected]' (cached result, timeout in 844 sec) (negative cache)
    at fetch (/Users/user/.vscode/extensions/github.copilot-1.172.0/node_modules/@adobe/helix-fetch/src/fetch/index.js:99:11)
    at cachingFetch (/Users/user/.vscode/extensions/github.copilot-1.172.0/node_modules/@adobe/helix-fetch/src/fetch/index.js:288:16)
    at Wj.fetch (/Users/user/.vscode/extensions/github.copilot-1.172.0/lib/src/network/helix.ts:78:22) {
  type: 'system',
  _name: 'FetchError',
  code: undefined,
  errno: undefined,
  erroredSysCall: undefined
}

AuracleTech · 2024-03-12T14:05:37Z

AuracleTech
Mar 12, 2024

My Copilot straight up refuses to cooperate because of this error... I might have to look for an alternative to copilot... been a while

1 reply

ryorke1 Mar 15, 2024
Author

Really unfortunate if this is the case...

lorencrypt · 2024-03-18T12:22:59Z

lorencrypt
Mar 18, 2024

My Copilot started today to have this FetchError, after the Visual Studio Code extension has been updated. It worked well before, with the same environment (WSL2 under Windows 10 Enterprise, using CNTML installed inside WSL2, Kerberos not installed).
Reverting to previous versions of the extension doesn't fix the issue.
I have a slightly different log:

2024-03-18 13:25:13.858 [info] [fetcher] Using Helix fetcher, Electron fetcher is not available.
2024-03-18 13:25:28.647 [error] [default] Error sending telemetry FetchError: No credentials were supplied, or the credentials were unavailable or inaccessible: No Kerberos credentials available (default cache: FILE:/tmp/krb5cc_1000)
    at fetch (/home/user/.vscode-server/extensions/github.copilot-1.172.0/node_modules/@adobe/helix-fetch/src/fetch/index.js:99:11)
    at cachingFetch (/home/user/.vscode-server/extensions/github.copilot-1.172.0/node_modules/@adobe/helix-fetch/src/fetch/index.js:288:16)
    at Wj.fetch (/home/user/.vscode-server/extensions/github.copilot-1.172.0/lib/src/network/helix.ts:78:22) {
  type: 'system',
  _name: 'FetchError',
  code: undefined,
  errno: undefined,
  erroredSysCall: undefined
}

0 replies

ryorke1 · 2024-03-22T20:20:54Z

ryorke1
Mar 22, 2024
Author

Really unfortunate that this is not seeming to get anywhere. I even have the same issue with copilot chat and have a bug request open but it's also getting no help....

0 replies

alexjunholee · 2024-05-09T06:39:02Z

alexjunholee
May 9, 2024

I'm also having the same issue. Seems like I have alternating error logs of

2024-05-09 15:36:14.205 [error] [ghostText] Error on ghost text request: FetchError: 15290086078464:error:100000f7:SSL routines:OPENSSL_internal:WRONG_VERSION_NUMBER:../../third_party/boringssl/src/ssl/tls_record.cc:231:

    at fetch (/home/jhlee/.vscode/extensions/github.copilot-1.187.0/node_modules/@adobe/helix-fetch/src/fetch/index.js:99:11)
    at processTicksAndRejections (node:internal/process/task_queues:95:5)
    at cachingFetch (/home/jhlee/.vscode/extensions/github.copilot-1.187.0/node_modules/@adobe/helix-fetch/src/fetch/index.js:288:16)
    at XU.fetch (/home/jhlee/.vscode/extensions/github.copilot-1.187.0/lib/src/network/helix.ts:78:22)
    at yL.fetchWithParameters (/home/jhlee/.vscode/extensions/github.copilot-1.187.0/lib/src/openai/fetch.ts:426:26)
    at yL.fetchAndStreamCompletions (/home/jhlee/.vscode/extensions/github.copilot-1.187.0/lib/src/openai/fetch.ts:321:26)
    at genericGetCompletionsFromNetwork (/home/jhlee/.vscode/extensions/github.copilot-1.187.0/lib/src/ghostText/ghostText.ts:141:21)
    at getGhostText (/home/jhlee/.vscode/extensions/github.copilot-1.187.0/lib/src/ghostText/ghostText.ts:681:23)
    at calculateInlineCompletions (/home/jhlee/.vscode/extensions/github.copilot-1.187.0/extension/src/ghostText/ghostText.ts:79:20)
    at provideInlineCompletions (/home/jhlee/.vscode/extensions/github.copilot-1.187.0/extension/src/ghostText/ghostText.ts:142:20)
    at CM.provideInlineCompletionItems (/home/jhlee/.vscode/extensions/github.copilot-1.187.0/extension/src/ghostText/ghostText.ts:158:27)
    at U.provideInlineCompletions (/usr/share/code/resources/app/out/vs/workbench/api/node/extensionHostProcess.js:152:108044) {
  type: 'system',
  _name: 'FetchError',
  code: 'ERR_SSL_WRONG_VERSION_NUMBER',
  errno: undefined,
  erroredSysCall: undefined

and

2024-05-09 15:36:22.821 [error] [default] Error sending telemetry FetchError: 15290086078464:error:100000f7:SSL routines:OPENSSL_internal:WRONG_VERSION_NUMBER:../../third_party/boringssl/src/ssl/tls_record.cc:231:

    at fetch (/home/jhlee/.vscode/extensions/github.copilot-1.187.0/node_modules/@adobe/helix-fetch/src/fetch/index.js:99:11)
    at processTicksAndRejections (node:internal/process/task_queues:95:5)
    at cachingFetch (/home/jhlee/.vscode/extensions/github.copilot-1.187.0/node_modules/@adobe/helix-fetch/src/fetch/index.js:288:16)
    at XU.fetch (/home/jhlee/.vscode/extensions/github.copilot-1.187.0/lib/src/network/helix.ts:78:22) {
  type: 'system',
  _name: 'FetchError',
  code: 'ERR_SSL_WRONG_VERSION_NUMBER',
  errno: undefined,
  erroredSysCall: undefined
}

Hope this will be solved in the future.

0 replies

Provide feedback

Saved searches

Use saved searches to filter your results more quickly

GitHub Community

Error sending telemetry due to Kerberos issues #112146

{{title}}

Replies: 4 comments 1 reply

{{title}}

{{title}}

{{title}}

{{editor}}'s edit

{{editor}}'s edit

{{title}}

{{title}}

Select a reply

GitHub Community

Error sending telemetry due to Kerberos issues #112146

ryorke1 Mar 11, 2024

Select Topic Area

Body

Replies: 4 comments · 1 reply

AuracleTech Mar 12, 2024

ryorke1 Mar 15, 2024 Author

lorencrypt Mar 18, 2024

ryorke1 Mar 22, 2024 Author

alexjunholee May 9, 2024

ryorke1
Mar 11, 2024

Replies: 4 comments 1 reply

AuracleTech
Mar 12, 2024

ryorke1 Mar 15, 2024
Author

lorencrypt
Mar 18, 2024

ryorke1
Mar 22, 2024
Author

alexjunholee
May 9, 2024