One month with my account suspended - no answer from support

[bkpaccountwilldeletelater]

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It has been a month since my account 'phalkmin' of 10+ years got suspended without any explanation. I was part of Github Sponsors, had different repositories, helped with client's and friends' projects, and never had a problem. Suddenly, when approving some PRs on the browser at the same time I merged another repo using Github Desktop, I was kicked out from everything, and when tried to log in again, a huge warning saying my account was suspended - no reason at all.

I can't access anything, it's like I never existed at all. My portfolio was linked to GitHub, some clients ask for my GitHub profile, and it's just 404 there. And no answer from support. If I try to reach out using other channels, the silent treatment just continues.

It's frustrating. The biggest repository service and I can't get a single answer on WHY my account was suspended and WHAT I need to do to fix it for a whole month. If at least I could get an answer like "Yeah, you really made a boo-boo here" I would be able to try to fix it. But I'm in the dark.

[martin-lechene]

Your account may have been intruded without your knowledge and this has disrupted GitHub's operations.

I advise you to prepare a proof file (material etc...) for your account and above all to contact support directly, which remains fairly reactive.

[bkpaccountwilldeletelater]

that's the problem: I contacted support, opened a ticket, did EVERYTHING I could to at least know why I got suspended. I'm not saying that they banned me without reason, as I've been waiting for a month for at least an answer to the ticket that I opened.

If they say "We identified one access from a harmful IP or that your mac has a virus", OK, I can fix that. But I don't even know that. The ticket is open for 30 days. No answer.

[bkpaccountwilldeletelater]

cool, even here the situation is being ignored by GitHub 👍

[ghost]

same issues here, why no one replies!!!!!, is github still active? do they only care paid customers? I even have github copilot, and I could not use it any more. that is crazy support system.!!!!!!

[bkpaccountwilldeletelater]

I really trusted GitHub as the greatest repository system online, but honestly, I'm going for 2 months without an answer from support. This is BS, I can't believe that it would take so much time for a simple reply.

It's an account that had 10+ years of existence, but as I don't pay for extra premium plus support, they don't care. I don't know if I'll will keep using GH even if they restore my account

[bkpaccountwilldeletelater]

I'm going for TWO MONTHS without getting an answer from support - crazy