How do I get rid of the "We are having a problem billing your account" alert without updating my payment method

[m93a]

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I changed my banking institution and stopped my old account (I used to sponsor a repo or two from it). GitHub started showing a big red message saying:

“We are having a problem billing your account. Please update your payment method or call your payment provider for details on why the transaction failed.
You can contact support with any questions.”

However, I am happy with no longer sponsoring any repositories and not having my new payment information in GitHub. I simply want to get rid of the red banner. I was unable to delete my old payment method completely, as there's only an Edit option and all the fields are required.

GitHub has been showing me this message for over a month and I simply want it to go away.

[ettaboyle]

@m93a Hi there! Thanks for reaching out.

We usually recommend / encourage users to contact support for any account specific questions, like you included in the text above. (I also included our canned reply below) Others here may have encountered similar challenges though so I'd be curious to see if another person has a solution. I'm going to share this as feedback with the sponsors team in case there is a product fix that would be a better solution for users.

Please be sure to update this thread if you find a way to resolve this.

Thank you!

Support Referral:

The best place to go for answers to account-specific questions like this one is opening a ticket on our Support page. Please open a ticket with them :)

[stereoplegic]

I still see this message. I canceled my Copilot account and, like m93a, can't delete my payment method. I've tried logging out and back in, and logging in from a different browser, to no effect. Clicking the "contact support" link in the message takes me to an FAQ search box, which is less than intuitive. I'm replying here so I can link from the support ticket.

[m93a]

I filed a support ticket and got the following reply:

Hi Michal,

Thanks for writing in, and sorry for the trouble here. It looks like this account was locked due to some recent failed sponsorship payment attempts, and this has since been canceled.

I've just made some adjustments to get that sorted that on our end, so it should be working now.

And indeed, I don't see the banner anymore!

[Mohammedqassim]

Same here