Account Flagged for a Month- No Response from Support

[damibruneteqaunti]

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It's been a one month since my friend's GitHub account got flagged, and despite reaching out to support, we haven't received any response.

Upon checking the GitHub Security log, we noticed login activity from an unfamiliar country, indicating a possible hack. We promptly changed the password, but the account remains flagged.

Support is not responding. What should be our next steps? Any advice would be greatly appreciated.

His account: @Generalsimus
Support ticket: #2586351

[estrosebas]

same problem, still no solution

[cel3ntano]

Same issue, account @zhyndr suddenly got flagged.
The reinstatement request #2594059 has been opened but there is no any answer after more than a week.
That account is used for study (a course in web development).
If someone from the github staff reads this, please help us. Thank you!

[Jaic1]

Same issue, my friend's account @zhangt2333 got flagged dut to password randomized.

The password has been changed and 2FA has also been enabled.

The reinstatement request #2570849 has been opened but there is no any answer after 20 days.

If someone from the github staff reads this, please help us. Thank you!

[zhangt2333]

My account have been unflagged 5 minutes ago, thanks :)

[ghostinhershell]

Hey there! 👋

Thanks for posting in the GitHub Community, @damibruneteqaunti! We're happy you're here. You are more likely to get a useful response if you are posting your question in the applicable category. The Accessibility category is a place for our community to discuss and provide feedback on the digital accessibility of GitHub products. Digital accessibility means that GitHub tools, and technologies, are designed and developed so that people with disabilities can use them.

With that being said, opening a support ticket is the best course of action for issues like this. Here are some resources on the process of Creating a Support Ticket and How Ticket Priority is Determined.

I've gone ahead and moved this to the correct category for you. Good luck!

[damibruneteqaunti]

Thank you for your response.

I actually submitted a support ticket over two weeks ago, but unfortunately, I have yet to receive a reply.

My ticket: #2586351

[Notmeher]

My account was also flagged for no reason. I opened a GitHub support ticket 3 weeks ago but am still awaiting a response.

[ghostinhershell]

Hey @damibruneteqaunti,

It looks like you submitted thw support ticket on behalf of your friend. For security reasons, your friend will need to submit a ticket to support using the email address associated with their GitHub account in order to move forward. We cannot move forward until your friend reaches out to support themselves.

[Notmeher]

Can you please check mine?
It's very important!
@ghostinhershell

[bkpaccountwilldeletelater]

I also had my account 'phalkmin' flagged last monday, it's almost 2 weeks now, not a single answer from support. I had this account for more than 10 years, and without any reason or warning, I got suspended while approving PRs - It's been a huge nuisance since then

[AstralCoder581]

My account has been flagged and I have raised tickets and till now I haven't had any response back from github support. Please look into the issue. I am Having some important works to do which is where I am unable to make a pr.

[ahmeds189]

same thing here for a month, am i dumb for closing the ticket and creating a new one? 🤦‍♂️

[damibruneteqaunti]

After one month, the support team responded and recovered the account.

[Notmeher]

What was the reason behind flagged ? Did you get to know?

[bkpaccountwilldeletelater]

Meanwhile, it's more than one month and I'm still being ghosted by support :(

[cronta]

Same issue here
no response from the support

Account: willnaoosmith

[Notmeher]

Same issue for account: Notmeher
Idk how long it will take for them to response!