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OpsGenie & ConnectWise Integration

OpsGenie has ConnectWise integration that forwards your OpsGenie alerts to ConnectWise by WebHook based alert actions (Create, Close, Delete, Add Note, etc).

You can capture related alert actions at any WEB backend. Here, we demonstrate how you can do it over AWS Lambda.

Installing npm

a package manager for JavaScript http://www.npmjs.com

npm is bundled with Node.js http://nodejs.org/download

Installing project dependencies

# install dependencies listed in package.json
$ cd opsgenie-connectwise-integration
$ npm install

Configuring project

All required configuration options are listed under:

./index.js

Just enter required fields that surrounded by < > characters:

<ogApiKey>
<connectWiseCompanyId>
<connectWisePublicKey>
<connectWisePrivateKey>
<connectWiseSite>
<connectWiseTicketBoardName>
<connectWiseNewTicketStatusName>
<connectWiseClosedTicketStatusName>
<connectWiseTicketCompanyId>
<connectWiseTicketContactId>

Deploying Lambda Function

  • Select index.js and node_modules folder and compress as ZIP file
  • Create Lambda Funtion on AWS Lambda Console
  • Upload ZIP file from Code Tab on Lambda Console