[Bug]: get_available_devices fail after windows upgrade to 24H2 26100.2894

[personball]

OpenVINO Version

2024.6

Operating System

Windows System

Device used for inference

CPU

Framework

None

Model used

No response

Issue description

I upgrade windows to 24H2 26100.2894 yesterday.
And, now , I found api get_available_devices failed.

ov::Core core;
auto devices = core.get_available_devices();

Step-by-step reproduction

rebuild samples in openvino 24.6 x86_x64, and try to call hello_query_device.exe

Relevant log output

PowerShell 7.4.6
PS C:\openvino_2024.6_x86_64> .\setupvars.ps1
[setupvars] OpenVINO environment initialized
Warning: Python is not installed. Please install one of Python 3.9 - 3.13 (64-bit) from https://www.python.org/downloads/
PS C:\openvino_2024.6_x86_64> cd C:\Users\perso\Documents\Intel\OpenVINO\openvino_cpp_samples_build\intel64\Release
PS C:\Users\perso\Documents\Intel\OpenVINO\openvino_cpp_samples_build\intel64\Release> .\hello_query_device.exe
[ INFO ] Build ................................. 2024.6.0-17404-4c0f47d2335-releases/2024/6
[ INFO ]
PS C:\Users\perso\Documents\Intel\OpenVINO\openvino_cpp_samples_build\intel64\Release>

Issue submission checklist

• I'm reporting an issue. It's not a question.
• I checked the problem with the documentation, FAQ, open issues, Stack Overflow, etc., and have not found a solution.
• There is reproducer code and related data files such as images, videos, models, etc.

[wangleis]

@personball Which platform are you using? Could you please share the log of test_info.zip on your platform?

[personball]

@personball Which platform are you using? Could you please share the log of test_info.zip on your platform?

PS C:\Users\perso\Downloads\test_info> .\test_info.exe
*********test data*******************

"0300000030000000000000000000000000000000000000000000000000000100ff00000000000000000000000000000000000000300000000100000000000000000000000000000000000000000001000300000000000000000000000000000007000000300000000000000000000000000000000000000000000000000001000300000000000000000000000000000002000000380000000108400000800000020000000000000000000000000000000000000000000100030000000000000000000000000000000200000038000000010840000080000001000000000000000000000000000000000000000000010003000000000000000000000000000000020000003800000002044000000004000000000000000000000000000000000000000000000001000300000000000000000000000000000002000000380000000310400000008000000000000000000000000000000000000000000000000100ff00000000000000000000000000000000000000300000000100000000000000000000000000000000000000000001000c00000000000000000000000000000007000000300000000000000000000000000000000000000000000000000001000c000000000000000000000000000000020000003800000001084000008000000200000000000000000000000000000000000000000001000c000000000000000000000000000000020000003800000001084000008000000100000000000000000000000000000000000000000001000c000000000000000000000000000000020000003800000002044000000004000000000000000000000000000000000000000000000001000c0000000000000000000000000000000000000030000000010000000000000000000000000000000000000000000100300000000000000000000000000000000700000030000000000000000000000000000000000000000000000000000100300000000000000000000000000000000200000038000000010840000080000002000000000000000000000000000000000000000000010030000000000000000000000000000000020000003800000001084000008000000100000000000000000000000000000000000000000001003000000000000000000000000000000002000000380000000204400000000400000000000000000000000000000000000000000000000100300000000000000000000000000000000000000030000000010000000000000000000000000000000000000000000100c00000000000000000000000000000000700000030000000000000000000000000000000000000000000000000000100c000000000000000000000000000000002000000380000000108400000800000020000000000000000000000000000000000000000000100c000000000000000000000000000000002000000380000000108400000800000010000000000000000000000000000000000000000000100c000000000000000000000000000000002000000380000000204400000000400000000000000000000000000000000000000000000000100c00000000000000000000000000000000100000030000000000000000000000000000000000000000000000000000100ff000000000000000000000000000000040000005000000001000100000000000000000000000000000000000000000008080000000000000000000000000000000000000000000000000000000000000000000000000000ff00000000000000"

*********test data*******************
PS C:\Users\perso\Downloads\test_info>

[personball]

@wangleis hi, any updates?

[wangleis]

@personball The test data shows 4 cores 8 threads CPU. Is it right? Could you share the CPU details for reproducing the issue?

[personball]

@wangleis I just try the latest openvino 2025.0 rebuild samples and run hello_query_deivces.exe

PS C:\Users\perso\Documents\Intel\OpenVINO\openvino_cpp_samples_build\intel64\Release> .\hello_query_device.exe
[ INFO ] Build ................................. 2025.0.0-17942-1f68be9f594-releases/2025/0
[ INFO ]
PS C:\Users\perso\Documents\Intel\OpenVINO\openvino_cpp_samples_build\intel64\Release>

my notebook computer is surface book 2

system info :

设备名称 xxxxSurfaceBook2
处理器 Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz 2.11 GHz
机带 RAM 16.0 GB
设备 ID ---
产品 ID ---
系统类型 64 位操作系统, 基于 x64 的处理器
笔和触控 为 10 触摸点提供笔和触控支持

windows info:

版本 Windows 11 专业版
版本号 24H2
安装日期 ‎1/‎21/‎2025
操作系统版本 26100.2894
序列号 ---
体验 Windows 功能体验包 1000.26100.36.0

[personball]

@personball The test data shows 4 cores 8 threads CPU. Is it right? Could you share the CPU details for reproducing the issue?

my cpu info

[wangleis]

@personball We cannot reproduce this issue with clean Windows 26100.2894 on newer 4 core platform. hello_query_device reports only CPU device. After install Intel GPU driver, hello_query_device reports both CPU and GPU devices.

May I know if OpenVINO only report CPU device before you upgrade OS to 26100.2894? If GPU device is also reported, which GPU driver are you using now?