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Windows Codex App 26.609.4994.0 no longer opens after update #27979

@SocialK

Description

@SocialK

What version of the Codex App are you using (From “About Codex” dialog)?

Update from 12th of June, About Dialog is no longer availble as app do not open anymore!

What subscription do you have?

ChatGPT Pro / 200

What platform is your computer?

Microsoft Windows NT 10.0.26200.0 x64

What issue are you seeing?

After updating to OpenAI Codex Windows App 26.609.4994.0, the app no longer opens at all.

I cannot access the “About Codex” dialog because the application does not launch anymore, so I confirmed the installed version through PowerShell.

Installed package information:

Name: OpenAI.Codex
Version: 26.609.4994.0
PackageFullName: OpenAI.Codex_26.609.4994.0_x64__2p2nqsd0c76g0
InstallLocation: C:\Program Files\WindowsApps\OpenAI.Codex_26.609.4994.0_x64__2p2nqsd0c76g0
Status: Ok

Subscription: ChatGPT Pro

Actual behavior:

  • After the update to 26.609.4994.0, Codex no longer opens.
  • Launching the app does not show the main window.
  • I cannot reach the “About Codex” dialog.
  • I cannot access my existing Codex work/history from the Windows app.
  • The issue started immediately after this update.
  • The installed AppX package status is “Ok”, but the app itself is unusable.

Expected behavior:

  • Codex Windows App should launch normally.
  • The main UI should appear.
  • I should be able to access my existing Codex sessions/projects.

Diagnostics already collected:

  • AppX package information
  • Crashpad report list
  • Local OpenAI/Codex file list
  • .codex file list
  • Windows Event Viewer logs can be provided if needed

Important observation:
The Crashpad reports directory contains multiple report entries under:
C:\Users\parto\AppData\Local\Packages\OpenAI.Codex_2p2nqsd0c76g0\LocalCache\Roaming\Codex\web\Codex\Crashpad\reports

This looks like a startup crash/regression in the Windows desktop app, not a missing installation.

Privacy note:
Some local diagnostic files may include sensitive local paths, session references, auth files, or project data, so I can provide sanitized logs/dumps if needed.

Impact:
This is a complete blocker. I cannot use the Codex Windows App at all after the latest update.

Request:
Please investigate the 26.609.4994.0 Windows build. If this is a known regression, please provide a workaround, rollback path, or hotfix build.

What steps can reproduce the bug?

Actual behavior:

  • The Codex app no longer opens.
  • Launching the app does not show the main window.
  • This started immediately after the update to 26.609.4994.0.

Expected behavior:

  • Codex Desktop should launch normally and show the main window.

What is the expected behavior?

No response

Additional information

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    appIssues related to the Codex desktop appbugSomething isn't workingwindows-osIssues related to Codex on Windows systems

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