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[Bug]: External Storage inaccessible after second access via Web UI #47503

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5 of 8 tasks
Cisco30 opened this issue Aug 27, 2024 · 8 comments
Open
5 of 8 tasks

[Bug]: External Storage inaccessible after second access via Web UI #47503

Cisco30 opened this issue Aug 27, 2024 · 8 comments

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@Cisco30
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Cisco30 commented Aug 27, 2024

⚠️ This issue respects the following points: ⚠️

Bug description

When I go to the "external storage" folder, and I click on a folder, the first access works, but if I click again the second access indicates an error of the mount point, it is necessary to refresh the web page to have access again

Steps to reproduce

  1. Go to file tab ---> External storage and click on a folder , First access works
  2. Click back on external storage
  3. The error appears in a window with the following message "External mount point error
    There was an error with this external storage. Would you like to review the configuration of this mount point on the settings page?"
  4. Refresh the web page and click on the folder again and access works
  5. See video of the error.
    https://github.com/user-attachments/assets/9957e488-892a-42ba-852e-fc950f62d95e

Expected behavior

I expected to have access to the file again without an error message.

Installation method

Community Manual installation with Archive

Nextcloud Server version

29

Operating system

Debian/Ubuntu

PHP engine version

PHP 8.2

Web server

Apache (supported)

Database engine version

MariaDB

Is this bug present after an update or on a fresh install?

Updated from a MINOR version (ex. 28.0.1 to 28.0.2)

Are you using the Nextcloud Server Encryption module?

None

What user-backends are you using?

  • Default user-backend (database)
  • LDAP/ Active Directory
  • SSO - SAML
  • Other

Configuration report

{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "cloud.seeboxs.com",
            "www.cloud.seeboxs.com"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "29.0.5.1",
        "overwrite.cli.url": "https:\/\/cloud.seeboxs.com",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "default_phone_region": "FR",
        "htaccess.RewriteBase": "\/",
        "trashbin_retention_obligation": "auto, 30",
        "filelocking.enabled": "true",
        "knowledgebaseenabled": false,
        "activity_expire_days": 7,
        "skeletondirectory": "\/var\/www\/extra_nextcloud\/skeleton\/",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": "0",
            "timeout": "0.0"
        },
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "memcache.local": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "mail_smtpmode": "smtp",
        "mail_smtpsecure": "ssl",
        "mail_sendmailmode": "smtp",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "465",
        "mail_smtpauth": 1,
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "default_language": "fr",
        "default_locale": "fr_FR",
        "updater.release.channel": "stable",
        "maintenance_window_start": 1,
        "maintenance": false,
        "enable_previews": true,
        "integrity.check.disabled": false,
        "enabledPreviewProviders": {
            "1": "OC\\Preview\\BMP",
            "2": "OC\\Preview\\GIF",
            "3": "OC\\Preview\\JPEG",
            "4": "OC\\Preview\\Krita",
            "5": "OC\\Preview\\MarkDown",
            "6": "OC\\Preview\\MP3",
            "7": "OC\\Preview\\OpenDocument",
            "8": "OC\\Preview\\PNG",
            "9": "OC\\Preview\\TXT",
            "10": "OC\\Preview\\XBitmap",
            "11": "OC\\Preview\\Image",
            "12": "OC\\Preview\\HEIC",
            "13": "OC\\Preview\\TIFF",
            "14": "OC\\Preview\\Movie",
            "15": "OC\\Preview\\MP4",
            "16": "OC\\Preview\\PDF"
        },
        "preview_max_x": 1024,
        "preview_max_y": 1024,
        "preview_concurrency_all": 16,
        "preview_concurrency_new": 8,
        "preview_max_filesize_image": 200,
        "preview_max_memory": -1,
        "preview_ffmpeg_path": "\/usr\/bin\/ffmpeg",
        "theme": "",
        "defaultapp": "",
        "loglevel": 2,
        "updatechecker": true,
        "has_internet_connection": true,
        "app_install_overwrite": [
            "twofactor_email",
            "otpmanager",
            "socialsharing_facebook"
        ]
    }
}

List of activated Apps

Enabled:
  - activity: 2.21.1
  - admin_audit: 1.19.0
  - announcementcenter: 6.8.1
  - bruteforcesettings: 2.9.0
  - calendar: 4.7.16
  - cloud_federation_api: 1.12.0
  - comments: 1.19.0
  - contacts: 6.0.0
  - contactsinteraction: 1.10.0
  - dashboard: 7.9.0
  - dav: 1.30.1
  - drop_account: 2.6.0
  - external: 5.4.0
  - federatedfilesharing: 1.19.0
  - federation: 1.19.0
  - files: 2.1.1
  - files_accesscontrol: 1.19.1
  - files_downloadlimit: 2.0.0
  - files_external: 1.21.0
  - files_pdfviewer: 2.10.0
  - files_reminders: 1.2.0
  - files_sharing: 1.21.0
  - files_trashbin: 1.19.0
  - files_versions: 1.22.0
  - firstrunwizard: 2.18.0
  - guests: 3.1.0
  - logreader: 2.14.0
  - lookup_server_connector: 1.17.0
  - mail: 3.7.7
  - maps: 1.4.0
  - metadata: 0.20.0
  - nextcloud_announcements: 1.18.0
  - notes: 4.10.1
  - notifications: 2.17.0
  - oauth2: 1.17.0
  - otpmanager: 0.5.4
  - password_policy: 1.19.0
  - passwords: 2024.7.20
  - photos: 2.5.0
  - previewgenerator: 5.6.0
  - provisioning_api: 1.19.0
  - quota_warning: 1.19.0
  - registration: 2.4.0
  - related_resources: 1.4.0
  - richdocuments: 8.4.5
  - serverinfo: 1.19.0
  - settings: 1.12.0
  - sharebymail: 1.19.0
  - socialsharing_diaspora: 3.1.0
  - socialsharing_email: 3.1.0
  - socialsharing_facebook: 3.1.0
  - socialsharing_twitter: 3.1.0
  - spreed: 19.0.8
  - suspicious_login: 7.0.0
  - systemtags: 1.19.0
  - tasks: 0.16.1
  - terms_of_service: 2.5.0
  - text: 3.10.1
  - theming: 2.4.0
  - theming_customcss: 1.17.0
  - twofactor_backupcodes: 1.18.0
  - twofactor_email: 2.7.4
  - twofactor_nextcloud_notification: 3.10.0
  - twofactor_totp: 11.0.0-dev
  - unroundedcorners: 1.1.3
  - updatenotification: 1.19.1
  - user_retention: 1.13.0
  - user_status: 1.9.0
  - viewer: 2.3.0
  - weather_status: 1.9.0
  - workflowengine: 2.11.0
Disabled:
  - circles: 29.0.0-dev (installed 27.0.1)
  - encryption: 2.17.0
  - privacy: 1.13.0 (installed 1.12.0)
  - recommendations: 2.1.0 (installed 1.6.0)
  - support: 1.12.0 (installed 1.11.1)
  - survey_client: 1.17.0 (installed 1.17.0)
  - user_ldap: 1.20.0 (installed 1.19.0)

Nextcloud Signing status

No errors have been found.

Nextcloud Logs

No error

Additional info

I am using:
Debian 12 (up to date)
MariaDB Server version: 11.2.5-MariaDB-deb12
PHP 8.2.20
Apache/2.4.61 (Debian)
The error occurred with the minor update from Nextcloud 29.0.4 to 29.0.5
@Cisco30 Cisco30 added 0. Needs triage Pending check for reproducibility or if it fits our roadmap bug labels Aug 27, 2024
@joshtrichards joshtrichards changed the title [Bug]: External storage error [Bug]: External storage inaccessible after second attempt via Web UI Aug 27, 2024
@joshtrichards joshtrichards added feature: external storage regression 1. to develop Accepted and waiting to be taken care of feature: files and removed 0. Needs triage Pending check for reproducibility or if it fits our roadmap labels Aug 27, 2024
@joshtrichards
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Reproduced. Thanks for the report! Seems to be a regression in in 29.0.5.

@joshtrichards joshtrichards changed the title [Bug]: External storage inaccessible after second attempt via Web UI [Bug]: External Storage inaccessible after second access via Web UI Aug 27, 2024
@Cisco30 Cisco30 closed this as completed Sep 6, 2024
@Cisco30 Cisco30 reopened this Sep 9, 2024
@san199332
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Nextcloud 30.0.0 the error is also reproduced.

@jenyarm
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jenyarm commented Oct 18, 2024

Nextcloud 30.0.1 also reproduced.

@Cisco30
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Cisco30 commented Nov 3, 2024

Nextcloud 30.0.2 RC1 the error is also reproduced.

@klou
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klou commented Nov 20, 2024

Reproduced on NC 29.0.7/29.0.8.

@Cisco30
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Cisco30 commented Dec 18, 2024

Nextcloud 30.0.4 the error is also reproduced.

@jenyarm
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jenyarm commented Jan 24, 2025

Nextcloud 30.0.5 is also reproduced :(

@amessina
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Console log (Firefox) shows:

A setting with the same name is already registered Settings.js:24:11
    register Settings.js:24
    render main.js:39
    mounted FilesListHeader.vue:41
    VueJS 12
        hn
        Vn
        insert
        C
        Di
        _update
        a
        get
        run
        oa
        wn
        bn

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@klou @amessina @joshtrichards @jenyarm @Cisco30 @szaimen @san199332 and others