Cannot view user profiles after upgrade to v4.3.1

[dagbar137]

Hello,

Since upgrading to v4.3.1 I can no longer see user profiles and just get the error below when clicking on, for example https://netbox.internal.lan/users/users/14/ but it worked perfectly on v4.3.0

The data reads from the API fine.

I have gone back to an old version of the database from 2024-01-01 (v3.3.10) and gone through the update stages to v4.3.1 and it works as expected so it's not an outright bug in netbox but I guess there is something in my current database that it doesn't like, so I can't give instructions to reproduce the error which is why I am using this discussion and not a bug report.

NetBox release NetBox Community v4.3.1 (2025-05-13)
Python version 3.12.3
Django version 5.2.1
PostgreSQL version PostgreSQL 17.5
Database name netbox
Database size 102 MB
RQ workers 1 (default queue)

Ubuntu 24.04.2 LTS, upgraded from 20.04.

I guess my next step is to try different database backups to see when it stops working and see what changed but would appreciate any help that anyone can give me.

EDIT:

I've gone over a lot of backups of the database, I've got to the point where I've found one days database works and the next days doesn't, in the changelog a few things were deleted and 3 switches with 48 ports each were added, I've tied deleting the added items from v4.3.0 before updating to 4.3.1 but it made no difference.

I've started looking over the differences in the database dumps but have no idea what I'm looking for.

Once again, any suggestions are welcome (and needed at this point).

UPDATE:

Logged in as another user and everything works fine on v4.3.1, created another user, that works fine too, my user account still errors.

So something happened to the database between my 2025-05-14 and 2025-05-15 backup that causes the above error where my user account can view user profiles on v4.3.0 but can't after upgrading to v4.3.1 but other user accounts work fine.

Any suggestions on how to fix it other than just using a new account?

Thank you.

[jakobsen-lrz]

I have also encountered this problem, it is most likely a bug introduced in recent release. I opened this issue, which also explains why it happens. It can be fixed by editing netbox/account/views.py and removing the line changelog_table.configure(request) which is at about linenumber 200.

[dagbar137]

Thank you for taking the time to comment, sadly this did not make any difference even though as you say it looks the same or similar problem.

In my case my (full admin) user is not able to view any profile but a new admin user account and others can get to any user profile page without issue, was that the same for you?

[CTV-2023]

See this issue, I think it's the same #19561

[jakobsen-lrz]

I opened that issue. I just saw that you would need to remove a similar line from netbox/users/views.py at about line 80. And restart netbox after making that change.

[dagbar137]

Confirmed working for me after commenting out the line changelog_table.configure(request) in both files;

netbox/account/views.py line 200
netbox/users/views.py line 80

[jakobsen-lrz]

There currently is an open Pull Request to fix the first occurrence of the bug, i have asked them to fix it in the other location too. Lets hope this gets patched in the next release.