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Transfer fails after a few days when triggering from a Safe #87

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kevtechi opened this issue Jun 2, 2024 · 1 comment
Open

Transfer fails after a few days when triggering from a Safe #87

kevtechi opened this issue Jun 2, 2024 · 1 comment
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bug Something isn't working

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@kevtechi
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kevtechi commented Jun 2, 2024

Describe the bug

When sending money to an IBAN, the transaction was "In progress" for a few days and then just failed.

Error message: Transfer failed: Relink address to Monerium required.

This could be due to the fact that the IBAN was connected to our EURe account on Gnosis. Not sure. Quite frustrating though as we are trying to pay invoices.

To Reproduce
Steps to reproduce the behavior:

  1. Go to an account which does not have an IBAN connected
  2. Click on "Send money"
  3. Enter bank account details
  4. Wait 1-2 days
  5. See error

Expected behavior
Don't allow me to send if you know it won't succeed. Otherwise I have to wait a few days for the error to show up.

Screenshots

Screenshot 2024-06-02 at 12 00 50

Desktop (please complete the following information):

Not OS related.

Smartphone (please complete the following information):

Not device related.

Additional context

I consider this a bug and not a feature request due to the fact that the user interface allows me to trigger actions that will fail without clear explanations as to why and a way for me to know what to fix.

@kevtechi kevtechi added the bug Something isn't working label Jun 2, 2024
@kevtechi
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kevtechi commented Jun 4, 2024

After a second failed transaction a few days later, we figured out that the Safe integration is broken. It would seem that triggering transfers from a Safe is the cause of this issue.

@kevtechi kevtechi changed the title Transfer fails after a few days with cryptic error Transfer fails after a few days when triggering from a Safe Jun 4, 2024
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