Message Restoration.

[wendingos]

Is your feature request related to a problem? Please elaborate.

Whenever my bot has random downtimes, due to self-hosting problems, it's frustrating for our support team who is either in the middle of a thread resolving potential issues, or answering general questions. it is frustrating for both the members and the support team.

Describe the solution you'd like

Message Restoration,

The purpose of this feature is to help self-hosters, or whenever the bot has downtime. Whenever the Modmail bot goes offline, and a member who created the thread sends messages during downtime, when it comes back online it will send the messages that were originally sent during the bot's downtime, with the message "Messages restored from downtime" Or customizable at user request.

Does your solution involve any of the following?

• Logviewer
• New config option

Describe alternatives you've considered

I have considered the alternative of just asking the user what, or if they sent any messages during the bot's downtime. However. this feature will be for the peace of mind, and ease-of-use for the member, and staff.

Who will this benefit?

This will benefit the majority of self-hosters who struggle with bot downtime, or other users in general when the bot is down, or performing other miscellaneous maintenance actions.

Additional Information

No response

[martinbndr]

That should need to be a new config option if ever implemented since this feature should not run by default. Modmail is on communities with large amount of members and if their bot is down temporarily it might cause too many API requests to Discord since the bot needs to fetch all those messages for every user to gain its content etc. Specially users sending multiple messages or even spam the modmail due to being offline.

[raidensakura]

Aside from the API concerns, this will require a severe undertaking on the codebase, plus the fact Modmail doesn't store anything locally and is made to be immutable makes it unrealistic to have such feature. One can simply circumvent downtime by setting up a failover server for high availability. I believe that's a more practical solution.

[StephenDaDev]

As stated by multiple of our team members above, implementing this feature would be overly complex. After further discussion, we have officially decided that this feature is out of scope. With that, I will be closing this issue. Thank you for suggesting features that you think may be useful to our users, and we do understand the challenges presented by not being able to have consistent uptime, however, cannot implement it at this point.