This software was born as a CRM and ERP for the newspaper la diaria.
la diaria (ladiaria.uy) is a suscription based newspaper owned by la diaria cooperative, that is published from Monday to Saturday in Montevideo and distributed across Uruguay.
It tries to reflect the whole process to sell subscriptions and the delivery of each newspaper. It also has features to interact with the website to be able to do different task related to syncing data of suscribers.
It allows a way to bulk import data from client from a CSV file. It checks for duplicates based on phone number.
There are several roles for the users: superviser, client, seller, etc. Role 'superviser' is able to manage clients and bulk assign them to differente salepeople.
The users 'seller' have a dashboard, where they can read the list of clients to contact, group by campaign's type, and they can make the calls directly from the application. All the calls gets recorded as well as the status of the client after the call.
The application allows a user to receive the product for 3 days and then get contacted by the sellperson.
There is a billing's dashboard that allows bulk charging of clients by method of payment. The application generate invoices that can be printed later.
Based on all the clients suscribed to the newspaper, the application manage what needs to be delivered to who as well as how many newspapers needs to be printed. It prints labels for each newspaper and map routes to distribute them across the country.
The application allows to connect each client with the geolocated address. There is an interface to look at the map with all the routes with its associated clients.
Claims's management as well as recording of different type of claims: newspaper did not arrived, it arrived wet, etc
The system create reports of invoices by client and allows the management of incidents as well as assigning specific case managers to each incident.
Debt's reports and visualizations per year, types of suscriptions and clients's activity.
There is a large amount of different queries that can be done on the system and exported as CSV.