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---
layout: page.njk
title: "The best AI chatbots for customer service automation"
excerpt: "Juji enables you to build the best customer service chatbots, cognitive AI chatbots, to automate customer support, improve customer experience, and elevate workplace morale. No coding required."
date: 2020-03-31T05:24:53.929Z
---
<section class="why-section intro-section" id="customer-service-chatbot">
<div class="jumbotron">
<h2>JUJI SOLUTION</h2>
<h1>Cognitive AI for <br>Customer Engagement</h1>
<p class="w-40">Juji powers <a href="/#juji-smarts" target="_blank">cognitive AI assistants</a> in the form of chatbots to automate customer engagement.</p>
<p class="w-40">Have a two-way conversation with each customer at scale, 24x7. Automate customer support and improve customer experience. </p>
<br>
<div class="w-35">
<h3>LEARN MORE</h3>
<hr>
<h4><a href="#customer-service-why-juji-better"
class="one-half-line-text bold-link">WHY JUJI'S BETTER</a>
</h4>
<h4>
<a class="one-half-line-text bold-link"
href="#customer-service-how-it-works">HOW IT WORKS</a>
</h4>
<h4>
<a class="one-half-line-text bold-link"
href="#jennifer-case-study">CASE STUDY</a>
</h4>
<div class="CTA-btn right-align-block">
<a href="https://juji.io/signup" target="_blank">GET STARTED FREE</a>
</div>
</div>
</div> <!-- end of jumbotron-->
</section>
<section class="content-section first-section"
id="customer-service-why-juji-better"
name="customer-service--why-juji-better">
<div class="container">
<div class="title-area">
<h1>Why Juji is Better</h1>
<h2 class="muted-heading">ACHIEVING THE BEST ROI</h2>
<p>Customer service chatbots are to automate customer support—repetitive help-desk tasks, and deliver personalized help at scale, 24x7. As described below, Juji's solution excels in four areas: <a href="#customer-service-quality"><b>chatbot service quality</b></a>, <a href="#fast-implementation"><b>implementation speed</b></a>, <a href="#easy-maintenance"><b>chatbot maintenance</b></a>, and <a href="#flexible-integration"><b>chatbot handoff and integration</b></a>, which provides you with the overall best ROI of customer service chatbots.</p>
</div>
<!--quality-->
<div class="row align-items-center justify-content-between sub-section"
name="customer-service-quality" id="customer-service-quality">
<div class="col-lg-5 responsive-column">
<h2>Superior Chatbot Quality</h2>
<br>
<h4 class="one-half-line-text">Compared to other customer service chatbots, Juji <a href="/#juji-smarts" target="_blank">super AI</a> enables chatbots to deliver higher quality customer service and greater customer satisfaction by handling:</h4>
<br>
<ul class="p-16">
<li class="dash-bullet"><a href="https://youtu.be/Fbn_8pqYiFY" target="_blank">diverse natural language Q&A</a>
</li>
<li class="dash-bullet">
<a href="https://youtu.be/6kzST4vO_KU" target="_blank">multi-turn interactions</a> for complex tasks
</li>
<li class="dash-bullet">context-sensitive user inquiries and <a href="https://youtu.be/Aw_S2-xi8Tc" target="_blank">interruptions</a>
</li>
<li class="dash-bullet"><a href="https://juji.io/blog/question-recommendation/" target="_blank">unexpected input or errors</a>
</li>
</ul>
<div class="right-align-text">
<h2 class="green-text">+85%</h2>
<p>service automation potential</p>
</div>
</div> <!--column-->
<div class="col-lg-6 responsive-column">
<video class="centered"
title="ai chatbot demo: supporting multi-turn natural language Q&A" muted autoplay loop
width="100%">
<source src="/assets/video/Q&A-chatbot.mp4"
type="video/mp4">
</video>
</div> <!-- col-->
</div> <!--row-->
<!-speed-->
<div class="row align-items-center justify-content-between sub-section"
id="fast-implementation" name="fast-implementation">
<div class="col-lg-6 responsive-column">
<img class="card-img-top lazyload"
src="/assets/img/content/build-customer-service-chatbot.jpg"
alt="best chat design: question and answering chatbot using pre-built AI and without coding"/>
</div>
<div class="col-lg-5 responsive-column">
<h2>Fastest to Implement</h2>
<br>
<h4 class="one-half-line-text">Compared to other chatbot builders, Juji's <a href="/no-code-ai-chatbot-builder/#out-of-the-box-ai" target="_blank"> pre-built AI </a> and <a href="/no-code-ai-chatbot-builder" target="_blank">no-code chatbot builder</a> enables you to build customer service chatbots with all <a href="#customer-service-quality">Juji AI powers</a>, mostly in a single day instead of weeks or months.
<br>
<br>
<h3 class="green-text">50-100X faster</h3>
<p>than any other chatbot builders</p>
<br>
<h3 class="green-text">100% no coding</h3>
<p>chatbot setup and customization</p>
<br>
<h4 class="one-half-line-text">NO IT RESOURCES REQUIRED.</h4>
</div> <!--col-->
</div> <!--row-->
<!-fast learning-->
<div class="row align-items-center justify-content-between sub-section"
id="easy-maintenance" name="easy-maintenance">
<div class="col-lg-5 responsive-column">
<h2>Easiest to Maintain & Improve</h2>
<br>
<h4 class="one-half-line-text">Like any AI solutions, customer service chatbots need to be maintained and improved. Juji's <a href="/no-code-ai-chatbot-builder/#real-time-ai-learning" target="_blank">real-time AI learning</a> enables you to <a href="https://juji.io/blog/q-a-dashboard/" target="_blank">teach and improve <i>live</i> customer service chatbots</a> with uninterruptive service, which no other chatbot builders can offer.</h4>
<br>
<h3 class="green-text">real-time notification</h3>
<p>of unanswered user questions</p>
<br>
<h3 class="green-text">instant improvement of live chatbot</h3>
<p>without interrupting ongoing chats
</div> <!--col-->
<div class="col-lg-6 responsive-column">
<img class="card-img-top lazyload"
src="/assets/img/content/real-time-ai-learning.jpg"
alt="best chat design: use real-time ai learning to improve ai chatbot and deliver best ai chat"/>
</div>
</div> <!--row-->
<!--integration-->
<div class="row align-items-center justify-content-between sub-section"
id="flexible-integration" name="flexible-integration">
<div class="col-lg-6 responsive-column">
<img class="card-img-top lazyload with-shadow"
src="/assets/img/content/answer-analytics.jpg"
alt="best chat design: use chatbot analytics dashboard to view user answers and enable best ai chat"/>
</div>
<div class="col-lg-5 responsive-column">
<h2 class="one-half-line-text">Flexible Handoff and Integration</h2>
<br>
<h4 class="one-half-line-text">Customer service chatbots often need to be integrated with third-party systems, such as accessing product catalog and supporting chatbot-human handoff. Juji supports such integration <a href="/ai-chatbot-api/#how-chatbot-api-works" target="_blank">in multiple ways</a>.</h4>
<br>
<h4 class="one-half-line-text">Even better, Juji chatbot can provide human agents or third-party systems with <a href="https://juji.io/docs/juji-studio/reports/#inferred-user-characteristics" target="_blank">deep user insights</a>, such as user unique characteristics, gathered from the chats to facilitate the next best actions.</h4>
</div> <!--column-->
</div> <!--row-->
<br>
<br>
</div> <!--container-->
</section>
<section class="content-section step-section"
id="customer-service-how-it-works"
name="customer-service-how-it-works">
<div class="container">
<div class="title-area">
<h1>How It Works</h1>
<h2 class="muted-heading one-half-line-text">THREE-STEP SET UP<br>ONE MANAGEMENT DASHBOARD</h2>
</div>
<div class="row align-items-center justify-content-between">
<div class="col-md-5 responsive-column">
<div class="text-block">
<h2>Three Steps to Set up</h2>
<br>
<h4 class="one-half-line-text"><a href="/no-code-ai-chatbot-builder">Juji Studio</a> enables you to build and launch a powerful customer service chatbot rapidly in three (3) easy steps with no-coding.</h4>
</div>
</div>
<div class="col-md-5 responsive-column">
<h3 class="right-align-text">
WATCH <a class="text-link" href=
"https://juji.io/docs/tutorial/#make-ai-chatbots-for-free-text-qa-and-deploy-to-facebook-messenger" target="_blank">A TUTORIAL VIDEO FOR CUSTOMER SERVICE AUTOMATION
</a>
</h3>
</div>
</div>
<!--example screenshots-->
<div class="row align-items-start justify-content-around example-row">
<!--card 1-->
<div class="col-lg-4 responsive-column">
<div class="card no-border">
<img class="card-img-top with-shadow lazyload"
src="/assets/img/content/chatbot-question-list.jpg"
alt="Chatbot questions list"/>
<div class="card-body more-space">
<h3 class="card-title one-half-line-text">STEP 1<br>Prepare Q&A List</h3>
<p class="card-text">First, prepare a Q&A list in a CSV file in <a href="https://juji.io/blog/building-a-smart-chatbot-in-a-few-minutes-to-answer-free-text-questions/" target="_blank">this simple format</a>. Use the Juji customer service chatbot template to create a new chatbot and then upload the CSV file.</p>
</div>
</div> <!--end of card-->
</div>
<!-- card 2-->
<div class="col-lg-4 responsive-column">
<div class="card no-border">
<img class="card-img-top with-shadow lazyload"
src="/assets/img/content/define-multi-turn-qa.jpg"
alt="best chat design: multi-turn question and answering (Q&A) chatbot"/>
<div class="card-body more-space">
<h3 class="card-title one-half-line-text">STEP 2<br>Define Multi-Turn Q&A</h3>
<p class="card-text">Use chatbot analytics dashboard to <a href="https://juji.io/blog/how-to-make-your-chatbot-to-answer-non-trivial-questions/" target="_blank">define Q&As involving multi-turn interactions</a>. Like <a href="https://juji.io/docs/juji-studio/customize-main-chat-flow/" target="_blank">designing a main chat flow</a>, you design a multi-turn Q&A flow for the chatbot to interact with users and help fulfill their request.</p>
</div>
</div>
</div> <!--card 2-->
<!-- card 3-->
<div class="col-lg-4 responsive-column">
<div class="card no-border">
<img class="card-img-top with-shadow lazyload"
src="/assets/img/content/web-deployment.jpg"
alt="best chat design: use real-time chatbot analytics dashboard to monitor and improve q&a chatbot"/>
<div class="card-body more-space">
<h3 class="card-title one-half-line-text">STEP 3<br>Launch Chatbot</h3>
<p class="card-text">Once you're ready, <a href="https://juji.io/docs/juji-studio/release/" target="_blank">launch your customer service chatbot</a>. You can launch it on your website, Facebook Messenger, or your mobile app via <a href="/ai-chatbot-api/#integrate-chatbot-w-app" target="_blank">Juji API</a>.</p>
</div>
</div>
</div> <!--card 3-->
<h3>
<a href="https://juji.io/signup" target="_blank" class="with-link-icon">GET STARTED NOW</a>
</h3>
</div> <!--end of card row-->
<br>
<br>
<!--dashboard advantage-->
<div class="row align-items-start justify-content-between sub-section"
id="customer-service-manage-chatbot"
name="customer-service-manage-chatbot">
<div class="col-md-6 responsive-column">
<img class="lazyload"
alt= "AI chatbot platform: manage chatbot"
data-src=
"/assets/img/ui/cs_purple3-big.png">
</div>
<div class="col-md-5 responsive-column">
<div class="text-block">
<h2>Management Dashboard for <br>Real-Time Monitoring & Update</h2>
<br>
<h4 class="one-half-line-text"><a href="/no-code-ai-chatbot-builder">Juji Studio</a> provides you with <a href="https://juji.io/docs/juji-studio/reports/" target="_blank">a real-time dashboard</a> to monitor and manage a customer service chatbot.</h4>
<br>
<h4 class="one-half-line-text">Periodically monitor the dashboard to address <i>action items</i>—any unanswered user questions and <a href="https://juji.io/blog/q-a-dashboard/" target="_blank">improve your chatbot</a>. You can also <a href="https://juji.io/docs/juji-studio/reports/#export-audience-data" target="_blank">view and download user insights</a> for the next best action.
</h4>
</div>
</div>
</div>
<!--example images-->
<div class="row align-items-center justify-content-around example-row">
<!--card 1-->
<div class="col-md-6 responsive-column" name="audience-dashboard" id="audience-dashboard">
<div class="card no-border">
<img class="card-img-top with-shadow lazyload"
src="/assets/img/content/question-analytics.jpg"
alt="best chat design: use chatbot analytics dashboard to view user-asked questions and deliver best ai chat experience"/>
<div class="card-body more-space">
<h3 class="card-title">User Question Analytics</h3>
<p class="card-text">Use Juji dashboard to view <a href="https://juji.io/docs/juji-studio/reports/#audience-dashboard" target="_blank">audience information</a>gleaned from chats, including the types of questions user asked and user characteristics for <a href="https://juji.io/docs/juji-studio/reports/#hyper-personalized-services" target="_blank">personalized customer service</a>.</p>
</div>
</div> <!--end of card-->
</div> <!--card 1-->
<div class="col-md-6 responsive-column" name="qa-dashboard" id="qa-dashboard">
<div class="card no-border">
<img class="card-img-top with-shadow lazyload"
src="/assets/img/content/chatbot-monitoring-board.jpg"
alt="best chat design: use chatbot analytics dashboard to view dunanswered user questions and deliver best ai chat"/>
<div class="card-body more-space">
<h3 class="card-title">Unanswered Question List</h3>
<p class="card-text">Use Juji dashboard to view unanswered user questions gathered from user chats in real time. You can then address these questions to <a href="https://juji.io/blog/q-a-dashboard/" target="_blank">improve a live chatbot instantly</a>. </p>
</div>
</div>
</div> <!--card 2-->
</div> <!--end of example row-->
<h3 class="right-align-text">
<a class="text-link" href=
"https://juji.io/blog/q-a-dashboard/"
target="_blank">LEARN MORE</a>
</h3>
<br>
<br>
<div class="row align-items-center justify-content-between sub-section"
id="customer-service-chatbot-best-practice"
name="customer-service-chatbot-best-practice">
<div class="col-md-5 responsive-column">
<div class="text-block">
<h2>Best Practice</h2>
<br>
<h4 class="one-half-line-text">The best customer service chatbot should go beyond answering customer questions but turn a <i>passive</i> customer support process into a <i>proactive</i> customer engagement. With <a href="/no-code-ai-chatbot-builder" target="_blank">Juji Studio</a>, you can easily design a customer service chat flow to achieve <i>all</i> following goals in a customer service chatbot:</h4>
<ul class="with-square">
<li>answer customer questions including complex ones involving <a href="https://youtu.be/6kzST4vO_KU" target="_blank">multi-turn interactions.</a></li>
<li><a href="/user-research-chatbot">elicit basic information or opinions</a> from customers for future service or fostering customer advocacy (see screenshot on the right).</li>
<li>introduce new product/service based on <a href="https://youtu.be/lNv0Ud8V2Co" target="_blank">inferred customer interests.</a></li>
<li>monitor dashboard regularly to view KPIs and <a href="https://juji.io/blog/q-a-dashboard/">improve chatbot.</a></li>
</ul>
</div>
</div>
<div class="col-md-5 responsive-column centered-text">
<img class="lazyload with-shadow"
alt="best chat design: customer service chatbot elicits customer feedback"
data-src="/assets/img/content/eliciting-customer-info.png" />
</div>
</div>
</div> <!--container-->
</section>
<section class="content-section step-section" id="jennifer-case-study" name="jennifer-case-study">
<div class="container">
<div class="title-area">
<h1>Case Study</h1>
<p>There are many chatbot use cases for customer support automation across industries. Our case study is a chatbot for healthcare use case. During the COVID-19 pandemic, <a href="https://www.newvoicesnasem.org/post/using-artificial-intelligence-to-combat-misinformation-about-covid-19" target="_blank">a group of volunteers has built Jennifer</a>, a chatbot on Juji to combat misinformation and answer public's questions regarding COVID-19.</p>
</div>
<div class="row align-items-center">
<div class="col-md-6 responsive-column">
<div class="row align-items-center">
<div class="col-md-4">
<img class="lazyload rounded-with-shadow"
alt= "deploy customer service chatbot for customer support automation"
data-src=
"/assets/img/ui/jennifer-profile.jpg">
</div>
<div class="col-md-6">
<div class="text-block">
<h2>Jennifer</h2>
<h4>born: March, 2020</h4>
</div> <!--text-block-->
</div> <!--col-->
</div>
<br>
<br>
<h2>Main Skills</h2>
<p>I was made in just one day and has now been trained on
15,000+ questions about COVID-19. I can answer a wide
variety of questions, such as treatment development and
confirmed cases by location.</p>
<br>
<br>
<h2>Main Achievements</h2>
<br>
<h2 class="green-text">3600+ hours</h2>
<p>no-stopping service</p>
<br>
<h2 class="green-text">71%</h2>
<p>question answering rate</p>
<br>
<h3 class="right-align-text">
<a class="text-link with-link-icon" href=
"https://www.newvoicesnasem.org/jennifer-ai-chatbot"
target="_blank">CHAT WITH
JENNIFER</a>
</h3>
</div>
<div class="col-md-6 responsive-column">
<video class="centered" title="Jennifer demo: a chatbot answering 3 user questions on COVID-19"
width="350" muted autoplay loop>
<source src="/assets/video/jennifer.mp4"
type="video/mp4">
</video>
</div> <!--col-->
</div> <!--row-->
</div> <!--container-->
</section>