map not visible on pi 5

[invisible-ladka]

Describe the issue you are experiencing

the map view is not visible nomatter what devicce i open it on phone , pc etc. im usinng pi5

What operating system image do you use?

rpi5-64 (Raspberry Pi 5 64-bit OS)

What version of Home Assistant Operating System is installed?

core-2024.1.5

Did you upgrade the Operating System.

Yes

Steps to reproduce the issue

1.i dont know
2. im new to this stuff i just installed ha 2 times map was not showing both times
3.thats all
...

Anything in the Supervisor logs that might be useful for us?

everything looks good and green!!

Anything in the Host logs that might be useful for us?

looks good and i dont know what to looks for

System information

No response

Additional information

No response

[invisible-ladka]

[Pammetje]

I have a similar issue. I do not see the map in de Andoid mobile app. I do see the map in a browser (also in a browser on the android mobile device) My HA is connected to the internet and using a reverse proxy.

[github-actions]

👋 @invisible-ladka, thanks for reporting an issue!

It looks like this issue is related to Home Assistant Frontend. Please check the Home Assistant Frontend repository, the issue might have been reported already. Open a new issue in that repository if you can't find a matching issue.

[Pammetje]

I resolved my issue by completly remove de HomeAssitant app from my android device and reinstall the app from scratch (removing/empty the app cache did not solve the issue)

[invisible-ladka]

I resolved my issue by completly remove de HomeAssitant app from my android device and reinstall the app from scratch (removing/empty the app cache did not solve the issue)

i have tried that and i even installed ha twice on rp5 i face this issue on every device i use

[Pammetje]

@invisible-ladka
Can you try to put the map on a new dashboard with no theme enabled and with a Masonry (default), or Panel view ?

[invisible-ladka]

@invisible-ladka Can you try to put the map on a new dashboard with no theme enabled and with a Masonry (default), or Panel view ?<

i just tried, its same.. black

[Pammetje]

De mapdata is coming from the following domain/url : https://basemaps.cartocdn.com/
Can you connect to/reach that URL from you PI ?
Do you maybe have an CSP policy (Content-Security-Policy) header (is your HA connected to the internet via a Reverse Proxy ?)

[invisible-ladka]

De mapdata is coming from the following domain/url : https://basemaps.cartocdn.com/ Can you connect to/reach that URL from you PI ? Do you maybe have an CSP policy (Content-Security-Policy) header (is your HA connected to the internet via a Reverse Proxy ?)

no im not able to connect , no.. but when im conected to a vpn.. then only that url open

( its my isp. i changed the dns servers and it worked. thankyou for the help. )

[Pammetje]

Glad it's been resolved