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E-mail is not sent when the job is triggered by an incoming e-mail #1688
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I have the same issue, but the reason seems a bit different. All IMAP mail fetching causes the below in the production.log Starting at the end of a generated massage...
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Every time a new ticket is created via e-mail the notification and the welcome user e-mail fails to send.
When the Ticket is submitted via web interface this works fine.
The same happens if an agent replies to an e-mail the user e-email will also fail to deliver.If you're responding through the web interface the e-mail is send the user as expected.
I am using the imap provider to receive e-mails.
I got the following error message in the production.log file:
The text was updated successfully, but these errors were encountered: