QuickLook fails to load model displaying "Object requires a newer version of iOS."

[dbbrooks-lgtm]

Description

QuickLook launches, but fails to load model, and displays the following message: "Object requires a newer version of iOS."
Devices with repro: iPhone
This must be intermittent because I encountered it a few weeks ago, but it stopped reproducing before I logged a bug.
Device: iPhone 12 pro
iOS version: 14.4.1 (latest updates installed)

Open Safari and go to https://modelviewer.dev/examples/augmentedreality/#customButton
Click on custom button ("👋 Activate AR") to launch QuickLook

Screenshot:

Version

• model-viewer: v1.6

Browser Affected

• Chrome, version <>
• Edge
• Firefox
• IE
• Safari

OS

• Android <>
• iOS
• Linux
• MacOS
• Windows

[elalish]

Interesting, but that's not SceneViewer, it's QuickLook (since it's iOS). I'm guessing there must be some kind of Safari problem happening here. Does it repro consistently?

[dbbrooks-lgtm]

Oops, I spaced on the name.
It's intermittency is a difficult question to answer. Both times I've encountered it, (a week or two apart) it reprod consistently. But in-between that time, on the same config that I tested the first time I encountered it, it did not repro.

[russkiimike]

I found that if the 3d models weren't properly formatted or they were too big, quick look won't work. Always try with the default Astronaut model and if it works then it's an issue with your model (most likely)

[heikog]

I have the same provlem here
https://kulturschokolade.org/error/
What do you mean by "properly formatted" ?

[vortice3D]

Hi @dbbrooks-lgtm and @heikog:

I'm experiencing this same problem with .reality files opened with Quick Look AR on Safari, under iOS 17. Same contents are shown flawless when visiting the web page on iOS 16 and below.

Any success with the resolution of this malfunction?

Thanks for your time!

[vortice3D]

Hi everybody:

Hosting the "CosmonautSuit_en.reality" example from Apple (https://developer.apple.com/augmented-reality/quick-look/) in my server, the same "Object requires a newer version of iOS." is shown on screen.

This behavior leads me to think that the problem can come from an extra security specification for the hosting server of these AR intended files, at least on iOS17 (but not on previous versions).

The case is that I have at the moment a valid SSL/TLS certificate, so I wonder if HSTS would be also necessary.

Thanks for your time.

[elhamshari]

I was having this issue , the problem in IOS .
Rebuild your model with texture size 4096 or less .
I hope this help .

[vortice3D]

Hi there:

In my case, the problem was server-side, due to a recent change of the MIME type for .reality files, from the previously "application/octet-stream" to the now mandatory with iOS17+ "model/vnd.reality".

Best regards.

[ZhilinAR]

I also changed the MIME on my server. Now everything plays correctly on iOS 17, younger iOS versions do not play the .reality file correctly. Can you tell me what to do with this?

[elalish]

I'd love to know Apple's recommendation here @grorg.

[samionsuwito]

Does anyone know whether you can change the MIME type through the frontend instead? Thanks for your time!