agi-NVA_recording.agi

#!/usr/bin/perl
#
# agi-NVA_recording.agi version 2.6
#
# This script is designed to give recording ability to agents not the using 
# ViciDial agent screen
#
# ; 1. logging output (NONE|STDERR|FILE|BOTH)
# ; 2. the ViciDial user ID, if empty it defaults to accountcode(usually phone extension) or vicidial_live_agents user who launched the call
# ; 3. log this call in user_call_log (Y|N) default N
# ; 4. log this call in call_log (Y|N) default N, ONLY NEEDED FOR INBOUND AND INTERSYSTEM CALLS!!!
# ; 5. audio record this call (Y|N) default N
# ; 6. double-log this call in call_log (Y|N) default N, ONLY NEEDED FOR INBOUND CALLMENU FORWARDED CALLS!!!
#
# ;custom dialplan entry example: (similar to the defaultlog Call Menu)
#exten => _X.,1,AGI(agi-NVA_recording.agi,BOTH------Y---N---Y---N)
#exten => _X.,n,Goto(default,${EXTEN},1)
#exten => _X.,n,Hangup
#
# ;inbound to agent example:
#exten => 5678,1,AGI(agi-NVA_recording.agi,BOTH------Y---Y---Y---N)
#exten => 5678,n,Goto(vicidial-auto,5678,1)
#exten => 5678,n,Hangup
#
# ; example of dial prefix of 94 in System Settings Custom Dialplan to default log
#exten => _941NXXNXXXXXX,1,Goto(defaultlog,9${EXTEN:2},1)
#
# Copyright (C) 2013  Matt Florell <vicidial@gmail.com>    LICENSE: AGPLv2
#
# CHANGELOG
# 91105-1402 - First build
# 100123-1434 - Added double-log option for CallMenu forwarded calls
# 120430-2214 - Converted call to Monitor app to be asterisk 1.8 compatible
# 130108-1811 - Changes for Asterisk 1.8 compatibility
# 130326-1510 - Added lead_id and user logging from vicidial values
#

&get_time_now;

$script = 'agi-NVA_recording.agi';

$now_date_epoch = time();
$start_epoch = $now_date_epoch;

($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
$year = ($year + 1900);
$mon++;
if ($mon < 10) {$mon = "0$mon";}
if ($mday < 10) {$mday = "0$mday";}
if ($hour < 10) {$Fhour = "0$hour";}
if ($min < 10) {$min = "0$min";}
if ($sec < 10) {$sec = "0$sec";}
$now_date = "$year-$mon-$mday $hour:$min:$sec";
$filedate = "$year$mon$mday$hour$min$sec";

$US='_';


# default path to astguiclient configuration file:
$PATHconf =		'/etc/astguiclient.conf';

open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
@conf = <conf>;
close(conf);
$i=0;
foreach(@conf)
	{
	$line = $conf[$i];
	$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
	if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
		{$PATHlogs = $line;   $PATHlogs =~ s/.*=//gi;}
	if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
		{$PATHsounds = $line;   $PATHsounds =~ s/.*=//gi;}
	if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
		{$PATHmonitor = $line;   $PATHmonitor =~ s/.*=//gi;}
	if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
		{$VARserver_ip = $line;   $VARserver_ip =~ s/.*=//gi;}
	if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
		{$VARDB_server = $line;   $VARDB_server =~ s/.*=//gi;}
	if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
		{$VARDB_database = $line;   $VARDB_database =~ s/.*=//gi;}
	if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
		{$VARDB_user = $line;   $VARDB_user =~ s/.*=//gi;}
	if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
		{$VARDB_pass = $line;   $VARDB_pass =~ s/.*=//gi;}
	if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
		{$VARDB_port = $line;   $VARDB_port =~ s/.*=//gi;}
	$i++;
	}

if (!$VARDB_port) {$VARDB_port='3306';}
if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/nvaout.$year-$mon-$mday";}

use DBI;
use Asterisk::AGI;
$AGI = new Asterisk::AGI;

$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
    or die "Couldn't connect to database: " . DBI->errstr;

### Grab Server values from the database
$stmtA = "SELECT agi_output,ext_context,asterisk_version FROM servers where server_ip = '$VARserver_ip';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
	{
	$AGILOG = '0';
	@aryA = $sthA->fetchrow_array;
	$DBagi_output =			$aryA[0];
	$ext_context =			$aryA[1];
	$asterisk_version =		$aryA[2];
	if ($DBagi_output =~ /STDERR/)	{$AGILOG = '1';}
	if ($DBagi_output =~ /FILE/)	{$AGILOG = '2';}
	if ($DBagi_output =~ /BOTH/)	{$AGILOG = '3';}
	$rec_count++;
	}
$sthA->finish();


### begin parsing run-time options ###
if (length($ARGV[0])>1)
	{
	if ($ARGV[0] =~ /---/)
		{
		### list of command-line array arguments:
		@ARGV_vars = split(/---/, $ARGV[0]);

		$AGI_output =		$ARGV_vars[0];
		if (length($ARGV_vars[1]) > 0)
			{$user =		$ARGV_vars[1];}
		$log_user_call =	$ARGV_vars[2];
		$log_call =			$ARGV_vars[3];
		$record_call =		$ARGV_vars[4];
		$double_log =		$ARGV_vars[5];

		if ($AGI_output =~ /STDERR/)	{$AGILOG = '1';}
		if ($AGI_output =~ /FILE/)	{$AGILOG = '2';}
		if ($AGI_output =~ /BOTH/)	{$AGILOG = '3';}

		if ($AGILOG) {$agi_string = "Perl Environment Dump:";   &agi_output;}
		if ($AGILOG) {$agi_string = "$AGI_output|$user|$log_call|$record_call|$uniqueid_log|$double_log";   &agi_output;}
		}
	}


$|=1;
while(<STDIN>) 
	{
	chomp;
	last unless length($_);
	if ($AGILOG)
		{
		if (/^agi_(\w+)\:\s+(.*)$/)
			{
			$AGI{$1} = $2;
			$agi_string = "$1|$2";   &agi_output;
			}
		}
	if (/^agi_uniqueid\:\s+(.*)$/)		{$unique_id = $1;}
	if (/^agi_extension\:\s+(.*)$/)		{$extension = $1;}
	if (/^agi_accountcode\:\s+(.*)$/)	{$accountcode = $1;}
	if (/^agi_type\:\s+(.*)$/)			{$type = $1;}
	if (/^agi_channel\:\s+(.*)$/)		{$channel = $1;}
	if (/^agi_callerid\:\s+(.*)$/)		{$callerid = $1;}
	if (/^agi_calleridname\:\s+(.*)$/)	{$calleridname = $1;}
	}

if ( ($callerid =~ /\".*\"/) && ( (!$calleridname) or ($calleridname =~ /unknown/) ) )
	{
	$calleridname = $callerid;
	$calleridname =~ s/\<\d\d\d\d\d\d\d\d\d\d\>//gi;
	$calleridname =~ s/\"|\" //gi;
	}

$callerid =~ s/\D|\'//gi;
$calleridname =~ s/unknown|\'//gi;
if ( (!$callerid) or ($callerid =~ /unknown/) )
	{$callerid = $calleridname;}

if ($calleridname =~ /^V\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^Y\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^M\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^D\S\d\d\d\d\d\dW\d\d\d\d\d\d\d\d\d\dW/)
	{
	$vla_string='';
	$call_type='';
	$lead_id='0';
	if ($calleridname =~ /^V/)
		{
		$lead_id = substr($calleridname, 10, 10);
		$call_type = 'auto-dial';
		}
	if ($calleridname =~ /^Y/)
		{
		$lead_id = substr($calleridname, 10, 10);
		$call_type = 'inbound';
		}
	if ($calleridname =~ /^M/)
		{
		$lead_id = substr($calleridname, 10, 10);
		$call_type = 'manual-dial';
		}
	if ($calleridname =~ /^D/)
		{
		$lead_id = substr($calleridname, 9, 10);
		$call_type = '3-way';
		}
	if (length($call_type) > 0)
		{
		$lead_id = ($lead_id + 0);

		$stmtA = "SELECT user,campaign_id FROM vicidial_live_agents where lead_id='$lead_id' order by last_update_time desc limit 1;";
		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
		$sthArows=$sthA->rows;
		if ($sthArows > 0)
			{
			@aryA = $sthA->fetchrow_array;
			$VLAuser =		$aryA[0];
			$VLAcampaign =	$aryA[1];
			if (length($user) < 1)
				{$user = $VLAuser;}
			$vla_string = "Live agent record found: |$VLAuser|$user|$VLAcampaign|";
			}

		if ($AGILOG) {$agi_string = "Vicidial $call_type call: |$calleridname|$lead_id|     $vla_string";   &agi_output;}
		}
	else
		{
		if ($AGILOG) {$agi_string = "Not a Vicidial call: $calleridname";   &agi_output;}
		}
	}
else
	{
	if ($AGILOG) {$agi_string = "Not a Vicidial call: $calleridname";   &agi_output;}
	}


if (length($user) > 0)
	{$accountcode = $user;}

### if set to record this call, start recording ###
if ($record_call =~ /Y/)
	{
	$filename = "$filedate$US$accountcode$US$extension";
	$filename =~ s/\"|\'//gi;
	### code to record call goes here ###

	%ast_ver_str = parse_asterisk_version($asterisk_version);
	if (( $ast_ver_str{major} = 1 ) && ($ast_ver_str{minor} < 6))
		{
		$AGI->exec("Monitor wav|/var/spool/asterisk/monitor/MIX/$filename");
		}
	else
		{
		$AGI->exec("Monitor","wav,/var/spool/asterisk/monitor/MIX/$filename"); 
		}

	### insert record into recording_log table ###
	$stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,length_in_sec,filename,lead_id,user,location,vicidial_id) values('$channel','$VARserver_ip','$extension','$now_date','$start_epoch','0','$filename','$lead_id','$accountcode','$filename','$unique_id');";
	$affected_rows = $dbhA->do($stmtA);
	}

### if set to user log this call, insert user_call_log entry ###
if ($log_user_call =~ /Y/)
	{
	### insert record into user_call_log table ###
	$stmtA = "INSERT INTO user_call_log SET user='$accountcode', call_date='$now_date', call_type='PHONE_DIAL', server_ip='$VARserver_ip', phone_number='$extension', number_dialed='$extension', callerid='$callerid', group_alias_id='$unique_id', lead_id='$lead_id';";
	$affected_rows = $dbhA->do($stmtA);
	}

### if set to log this call, insert call_log entry ###
if ($log_call =~ /Y/)
	{
	### insert record into call_log table ###
	$stmtA = "INSERT INTO call_log SET uniqueid='$unique_id', channel='$channel', channel_group='PHONE_DIAL', server_ip='$VARserver_ip', type='$type', extension='$accountcode', number_dialed='$extension', caller_code='$callerid', start_time='$now_date', start_epoch='$start_epoch';";
	$affected_rows = $dbhA->do($stmtA);
	}

### if set to double-log this call, insert call_log entry with uniqueid appended with a 99 ###
if ($double_log =~ /Y/)
	{
	### insert record into call_log table ###
	$stmtA = "INSERT INTO call_log SET uniqueid='" . $unique_id . "99', channel='$channel', channel_group='DOUBLE_LOG', server_ip='$VARserver_ip', type='$type', extension='$accountcode', number_dialed='$extension', caller_code='$callerid', start_time='$now_date', start_epoch='$start_epoch';";
	$affected_rows = $dbhA->do($stmtA);
	}


exit;



sub get_time_now	#get the current date and time and epoch for logging call lengths and datetimes
	{
	($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
	$year = ($year + 1900);
	$mon++;
	if ($mon < 10) {$mon = "0$mon";}
	if ($mday < 10) {$mday = "0$mday";}
	if ($hour < 10) {$Fhour = "0$hour";}
	if ($min < 10) {$min = "0$min";}
	if ($sec < 10) {$sec = "0$sec";}

	$now_date_epoch = time();
	$now_date = "$year-$mon-$mday $hour:$min:$sec";
	$filedate = "$year$mon$mday$hour$min$sec";
	}


sub agi_output
	{
	if ($AGILOG >=2)
		{
		### open the log file for writing ###
		open(Lout, ">>$AGILOGfile")
				|| die "Can't open $AGILOGfile: $!\n";
		print Lout "$now_date|$script|$agi_string\n";
		close(Lout);
		}
		### send to STDERR writing ###
	if ( ($AGILOG == '1') || ($AGILOG == '3') )
		{print STDERR "$now_date|$script|$agi_string\n";}
	$agi_string='';
	}

# subroutine to parse the asterisk version
# and return a hash with the various part
sub parse_asterisk_version
	{
	# grab the arguments
	my $ast_ver_str = $_[0];

	# get everything after the - and put it in $ast_ver_postfix
	my @hyphen_parts = split( /-/ , $ast_ver_str );

	my $ast_ver_postfix = $hyphen_parts[1];

	# now split everything before the - up by the .
	my @dot_parts = split( /\./ , $hyphen_parts[0] );

	my %ast_ver_hash;

	if ( $dot_parts[0] <= 1 )
		{
			%ast_ver_hash = (
				"major" => $dot_parts[0],
				"minor" => $dot_parts[1],
				"build" => $dot_parts[2],
				"revision" => $dot_parts[3],
				"postfix" => $ast_ver_postfix
			);
		}

	# digium dropped the 1 from asterisk 10 but we still need it
	if ( $dot_parts[0] > 1 )
		{
			%ast_ver_hash = (
				"major" => 1,
				"minor" => $dot_parts[0],
				"build" => $dot_parts[1],
				"revision" => $dot_parts[2],
				"postfix" => $ast_ver_postfix
			);
		}

	return ( %ast_ver_hash );
	}