When looking in scout, it stacks all emails into 1 thread. However, it is not showing the most current sender of the email. It just shows the original sender

[mauriceesp]

PHP version:
FreeScout version:
Database: MySQL / PostgreSQL
Are you using CloudFlare: Yes / No
Are you using non-official modules: Yes / No

[mauriceesp]

PHP version: 8.3.10
FreeScout version: 1.8.150
Database: MySQL
Are you using CloudFlare: Yes
Are you using non-official modules: No

[freescout-help]

It's by design. New customer's email is displayed in the From: field of the message if FreeScout.

[mauriceesp]

so there is not a way to change the focus to have the next sender to the thread have the new senders name displayed?

[freescout-help]

No. You can develop a custom module to achieve this.