Shipping methods not showing in checkout process - Magento 1.9.2.4

[SabeBarker]

When going through the checkout process auspost shipping methods are not showing even when enabled, api key has been added and cache has been cleared.

[chnorton]

Are you able to provide any more information about the orders that are failing? Is there anything being output into the Magento logs?

Something that frequently comes up is that there are limits to what Australia Post will allow you to ship, such as a limit of 22kg on parcels.

[SabeBarker]

There was no output to the logs and the items weight was set as half a kg. So that shouldn't have been the issue.

I ended up going for a paid extension and the clients site has been handed over to them, so I cannot do any other tests. If I get some free time I will setup a dev env for 1.9.2.4 and see how it goes with a fresh install and default template.

Will update here if the issue remains.

[chnorton]

Thanks for following up on this. If you're able to reproduce the issue and provide any additional information, that would certainly be helpful in tracking down what might have been causing it.

[bundotcom]

I am also getting this issue, but for 2.1.6. The log states that the auspost api rejected the request with a forbidden status code.
I tested the parameters and auth token in fiddler with a successful result. Does the API Key value in the Australia Post setting need to be in a particular format?

Exception extract
[status code] 403
[reason phrase] Forbidden
[url] https://digitalapi.auspost.com.au/postage/parcel/domestic/service?from_postcode=1860&to_postcode=4000&lengt
h=0&width=0&height=0&weight=0.6 in /opt/bitnami/apps/magento/htdocs/vendor/magento/framework/Webapi/ErrorProcesso
r.php:195

[RetailExpress]

I am using Magento 2.1.9 and get the same error. I see the same error message as logged above:

ext Exception: Report ID: webapi-5a3722f722a4c; Message: Client error response
[status code] 403
[reason phrase] Forbidden
[url] https://digitalapi.auspost.com.au/postage/parcel/domestic/service?from_postcode=3672&to_postcode=4519&length=0&width=0&height=0&weight=0.6 in /home/lionheart/public_html/vendor/magento/framework/Webapi/ErrorProcessor.php:195

I do not have a length or width configured on products but do have default values set in the plug-in settings (L=30cm W=15cm) though note those values don't seem to get passed through. Also, the weight I entered against this product was 0.3kg yet it appears to get passed to the API as 0.6 which is the same as bundotcom above.

[chnorton]

Please report issues with the Magento 2 extension on the repo for that extension:

https://github.com/fontis/australia-mage2