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Copy file name to clipboardExpand all lines: _posts/2024-03-07-kpis-not-all-equal.md
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# Not all KPIs are created equal #
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I advocate for metrics tied to actual business value, like KPIs, but I sometime see these miss the mark.
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I advocate for metrics tied to actual business value, like KPIs, but I sometimes see these miss the mark.
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For example, I worked with an eCommerce software company and was tasked with an SEO target of increasing the ranking of the site to increase revenue.
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This was in early 2016 when Google and other search engines weren't crawling single page applications properly, so the site was not appearing high up
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or at all in searches for our product catalogue.
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For example, I worked with an eCommerce software company and was tasked with meeting a SEO target of increasing the ranking of the site to increase revenue.
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This was in early 2016 when Google and other search engines weren't crawling single page applications properly. So the site was not appearing high up,
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or at all, in searches for our product catalogue.
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On the surface this seems like a very reasonable target. We spent several weeks investigating rewriting parts of the single page application to
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pre-render server side to allow the search engines to crawl the data.
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pre-render server side to allow the search engines to crawl the data. This was going to be a radical rewrite which would take most of the engineering
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teams many months.
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However, during this process we started to look at the data we had around our user profiles and the usage patterns on the site. The site sold high-end
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luxury fashion clothes and jewellery. The conversion rate was quite low but the average basket value was very high (> £30k).
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By examining this data and devising a survey attached to the registration and checkout processes we determined that almost all of these high value clients were
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By examining this data and publishing a survey attached to the registration and checkout processes we determined that almost all of these high value clients were
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not even searching for our site through search engines. The traffic to the site was driven pretty evenly from fashion magazine advertising and
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